{
  "generated_from": "https://saas-ranking.com/contact-center/2chat",
  "disclaimer": "Every result describes what we found at the addresses we checked on the date given. It is not a statement about what the vendor does or does not have. The score is a public transparency score, not a product or security rating.",
  "snapshot": "r83.103592",
  "snapshot_run": 83,
  "score_version": "v1",
  "vendor": {
    "name": "2Chat",
    "domain": "2chat.co"
  },
  "category": {
    "slug": "contact-center",
    "name": "Contact centre"
  },
  "score": 43,
  "band": "D",
  "measured": 12,
  "of": 12,
  "criteria": [
    {
      "key": "dpa",
      "name": "Data processing agreement",
      "weight": 3,
      "result": "found",
      "source_url": "https://2chat.co/legal/dpa",
      "addresses_checked": [
        {
          "url": "https://2chat.co/legal/dpa",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-13T10:54:32.970Z"
    },
    {
      "key": "subprozessoren",
      "name": "Subprocessor list",
      "weight": 3,
      "result": "found",
      "source_url": "https://2chat.co/legal/subprocessors",
      "addresses_checked": [
        {
          "url": "https://2chat.co/legal/subprocessors",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-13T10:54:32.970Z"
    },
    {
      "key": "datenregion",
      "name": "Data location stated",
      "weight": 3,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://2chat.co/security",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://2chat.co/trust",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://2chat.co/legal/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://2chat.co/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://2chat.co/privacy-policy",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://2chat.co/compliance",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://2chat.co/legal/privacy-policy",
          "result": "reached, no match (HTTP 200)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-13T10:54:32.971Z"
    },
    {
      "key": "statusseite",
      "name": "Status page with history",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://status.2chat.co/",
          "result": "Could not be fetched: fetch failed."
        },
        {
          "url": "https://2chat.co/status",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://2chat.co.statuspage.io/",
          "result": "Could not be fetched: fetch failed."
        }
      ],
      "note": null,
      "measured_on": "2026-09-13T10:54:32.971Z"
    },
    {
      "key": "preise",
      "name": "Public pricing",
      "weight": 2,
      "result": "found",
      "source_url": "https://2chat.co/pricing",
      "addresses_checked": [
        {
          "url": "https://2chat.co/pricing",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-13T10:54:32.971Z"
    },
    {
      "key": "zertifizierungen",
      "name": "Certifications named",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://2chat.co/security",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://2chat.co/trust",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://2chat.co/trust-center",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://2chat.co/compliance",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://2chat.co/legal/security",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trust.2chat.co/",
          "result": "The name \"trust.2chat.co\" could not be resolved."
        }
      ],
      "note": null,
      "measured_on": "2026-09-13T10:54:32.971Z"
    },
    {
      "key": "sla",
      "name": "Uptime SLA with a figure",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://2chat.co/legal/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://2chat.co/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://2chat.co/legal/service-level-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://2chat.co/trust/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://2chat.co/uptime",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://2chat.co/legal/uptime-sla",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-13T10:54:32.971Z"
    },
    {
      "key": "transport",
      "name": "HTTPS enforced with HSTS",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "http://2chat.co/",
          "result": "redirects to https://2chat.co/"
        },
        {
          "url": "https://2chat.co/",
          "result": "no HSTS header"
        }
      ],
      "note": null,
      "measured_on": "2026-09-13T10:54:32.971Z"
    },
    {
      "key": "tracker_vor_einwilligung",
      "name": "No third-party tracking before consent",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://2chat.co/",
          "result": "third-party requests before any interaction: 2chat.statuspage.io, api.iconify.design, assets.capterra.com, cdn.zapier.com, d1qqh7cleddlua.cloudfront.net, fonts.googleapis.com, reviews-badge.capterra.com, unpkg.com, widget.intercom.io"
        }
      ],
      "note": null,
      "measured_on": "2026-09-13T10:54:32.971Z"
    },
    {
      "key": "security_txt",
      "name": "security.txt (RFC 9116)",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://2chat.co/.well-known/security.txt",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-13T10:54:32.971Z"
    },
    {
      "key": "subprozessor_meldung",
      "name": "Notice before subprocessors change",
      "weight": 2,
      "result": "found",
      "source_url": "https://2chat.co/legal/subprocessors",
      "addresses_checked": [
        {
          "url": "https://2chat.co/legal/subprocessors",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-13T10:54:32.971Z"
    },
    {
      "key": "datenschutzkontakt",
      "name": "Named privacy contact",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://2chat.co/legal/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://2chat.co/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://2chat.co/privacy-policy",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://2chat.co/legal/privacy-policy",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://2chat.co/legal/privacy-notice",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://2chat.co/trust/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://2chat.co/datenschutz",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-13T10:54:32.971Z"
    }
  ],
  "details": [
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "capterra.com",
      "subject": null,
      "quote": "assets.capterra.com, reviews-badge.capterra.com",
      "source_url": "https://2chat.co/",
      "measured_on": "2026-09-13T10:54:32.971Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "cloudfront.net",
      "subject": null,
      "quote": "d1qqh7cleddlua.cloudfront.net",
      "source_url": "https://2chat.co/",
      "measured_on": "2026-09-13T10:54:32.971Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "googleapis.com",
      "subject": null,
      "quote": "fonts.googleapis.com",
      "source_url": "https://2chat.co/",
      "measured_on": "2026-09-13T10:54:32.971Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "iconify.design",
      "subject": null,
      "quote": "api.iconify.design",
      "source_url": "https://2chat.co/",
      "measured_on": "2026-09-13T10:54:32.971Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "intercom.io",
      "subject": null,
      "quote": "widget.intercom.io",
      "source_url": "https://2chat.co/",
      "measured_on": "2026-09-13T10:54:32.971Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "statuspage.io",
      "subject": null,
      "quote": "2chat.statuspage.io",
      "source_url": "https://2chat.co/",
      "measured_on": "2026-09-13T10:54:32.971Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "unpkg.com",
      "subject": null,
      "quote": "unpkg.com",
      "source_url": "https://2chat.co/",
      "measured_on": "2026-09-13T10:54:32.971Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "zapier.com",
      "subject": null,
      "quote": "cdn.zapier.com",
      "source_url": "https://2chat.co/",
      "measured_on": "2026-09-13T10:54:32.971Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "amazon-web-services",
      "subject": null,
      "quote": "Amazon Web Services",
      "source_url": "https://2chat.co/legal/subprocessors",
      "measured_on": "2026-09-13T10:54:32.970Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "hubspot",
      "subject": null,
      "quote": "HubSpot",
      "source_url": "https://2chat.co/legal/subprocessors",
      "measured_on": "2026-09-13T10:54:32.970Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "intercom",
      "subject": null,
      "quote": "Intercom",
      "source_url": "https://2chat.co/legal/subprocessors",
      "measured_on": "2026-09-13T10:54:32.970Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "microsoft-azure",
      "subject": null,
      "quote": "Azure",
      "source_url": "https://2chat.co/legal/subprocessors",
      "measured_on": "2026-09-13T10:54:32.970Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "sentry",
      "subject": null,
      "quote": "Sentry",
      "source_url": "https://2chat.co/legal/subprocessors",
      "measured_on": "2026-09-13T10:54:32.970Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "stripe",
      "subject": null,
      "quote": "Stripe",
      "source_url": "https://2chat.co/legal/subprocessors",
      "measured_on": "2026-09-13T10:54:32.970Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "twilio",
      "subject": null,
      "quote": "Twilio",
      "source_url": "https://2chat.co/legal/subprocessors",
      "measured_on": "2026-09-13T10:54:32.970Z"
    }
  ]
}