{
  "generated_from": "https://saas-ranking.com/contact-center/puzzel",
  "disclaimer": "Every result describes what we found at the addresses we checked on the date given. It is not a statement about what the vendor does or does not have. The score is a public transparency score, not a product or security rating.",
  "snapshot": "r7.74650",
  "snapshot_run": 7,
  "score_version": "v1",
  "vendor": {
    "name": "Puzzel",
    "domain": "puzzel.com"
  },
  "category": {
    "slug": "contact-center",
    "name": "Contact centre"
  },
  "score": 47,
  "band": "D",
  "measured": 10,
  "of": 12,
  "criteria": [
    {
      "key": "dpa",
      "name": "Data processing agreement",
      "weight": 3,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://puzzel.com/legal/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/legal/data-processing-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/data-processing-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/legal/data-processing-addendum",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/legal/gdpr",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/trust/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/privacy/dpa",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T04:17:04.133Z"
    },
    {
      "key": "subprozessoren",
      "name": "Subprocessor list",
      "weight": 3,
      "result": "found",
      "source_url": "https://www.puzzel.com/sub-processors",
      "addresses_checked": [
        {
          "url": "https://puzzel.com/legal/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/sub-processors",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T04:17:04.134Z"
    },
    {
      "key": "datenregion",
      "name": "Data location stated",
      "weight": 3,
      "result": "not_measured",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://puzzel.com/security",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/trust",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/legal/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/privacy-policy",
          "result": "excluded by robots.txt"
        },
        {
          "url": "https://puzzel.com/compliance",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/legal/privacy-policy",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": "The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.",
      "measured_on": "2026-09-05T04:17:04.136Z"
    },
    {
      "key": "statusseite",
      "name": "Status page with history",
      "weight": 2,
      "result": "found",
      "source_url": "https://status.io/pages/58207f2bf02471510e000303",
      "addresses_checked": [
        {
          "url": "https://status.puzzel.com/",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T04:17:04.138Z"
    },
    {
      "key": "preise",
      "name": "Public pricing",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://puzzel.com/pricing",
          "result": "reached and rendered, no match"
        },
        {
          "url": "https://puzzel.com/pricing/",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://puzzel.com/plans",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/en/pricing",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/pricing-plans",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T04:17:04.139Z"
    },
    {
      "key": "zertifizierungen",
      "name": "Certifications named",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://puzzel.com/security",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/trust",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/trust-center",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/compliance",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/legal/security",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trust.puzzel.com/",
          "result": "reached, no match (HTTP 200)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T04:17:04.139Z"
    },
    {
      "key": "sla",
      "name": "Uptime SLA with a figure",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://puzzel.com/legal/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/legal/service-level-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/trust/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/uptime",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/legal/uptime-sla",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T04:17:04.140Z"
    },
    {
      "key": "transport",
      "name": "HTTPS enforced with HSTS",
      "weight": 2,
      "result": "found",
      "source_url": "https://puzzel.com/",
      "addresses_checked": [
        {
          "url": "http://puzzel.com/",
          "result": "redirects to https://www.puzzel.com/"
        },
        {
          "url": "https://puzzel.com/",
          "result": "HSTS max-age=31536000"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T04:17:04.140Z"
    },
    {
      "key": "tracker_vor_einwilligung",
      "name": "No third-party tracking before consent",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://puzzel.com/",
          "result": "third-party requests before any interaction: 139754417.fs1.hubspotusercontent-eu1.net, 144293324.fs1.hubspotusercontent-eu1.net, alb.reddit.com, api.claydar.com, app-eu1.hubspot.com, bat.bing.com, bat.bing.net, cdn.amplitude.com, cdn.claydar.com, cdn.drda.io, cdn.dreamdata.cloud, cta-eu1.hubspot.com, eye.security, fonts.googleapis.com, fonts.gstatic.com, forms-eu1.hscollectedforms.net, forms-eu1.hsforms.com, js-eu1.hs-analytics.net, js-eu1.hs-banner.com, js-eu1.hsadspixel.net, js-eu1.hscollectedforms.net, js-eu1.hsforms.net, js-eu1.hubspot.com, js.storylane.io, perf-eu1.hsforms.com, pixel-config.reddit.com, px.ads.linkedin.com, sc.lfeeder.com, scripts.clarity.ms, snap.licdn.com, sr-client-cfg.eu.amplitude.com, static.claydar.com, tr-rc.lfeeder.com, track-eu1.hubspot.com, unpkg.com, www.clarity.ms, www.eye.security, www.googletagmanager.com, www.redditstatic.com"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T04:17:04.141Z"
    },
    {
      "key": "security_txt",
      "name": "security.txt (RFC 9116)",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://puzzel.com/.well-known/security.txt",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T04:17:04.143Z"
    },
    {
      "key": "subprozessor_meldung",
      "name": "Notice before subprocessors change",
      "weight": 2,
      "result": "found",
      "source_url": "https://www.puzzel.com/sub-processors",
      "addresses_checked": [
        {
          "url": "https://puzzel.com/legal/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/sub-processors",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T04:17:04.144Z"
    },
    {
      "key": "datenschutzkontakt",
      "name": "Named privacy contact",
      "weight": 1,
      "result": "not_measured",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://puzzel.com/legal/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/privacy-policy",
          "result": "excluded by robots.txt"
        },
        {
          "url": "https://puzzel.com/legal/privacy-policy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/legal/privacy-notice",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/trust/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://puzzel.com/datenschutz",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": "The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.",
      "measured_on": "2026-09-05T04:17:04.144Z"
    }
  ],
  "details": [
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "amplitude.com",
      "subject": null,
      "quote": "cdn.amplitude.com, sr-client-cfg.eu.amplitude.com",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "bing.com",
      "subject": null,
      "quote": "bat.bing.com",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "bing.net",
      "subject": null,
      "quote": "bat.bing.net",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "clarity.ms",
      "subject": null,
      "quote": "scripts.clarity.ms, www.clarity.ms",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "claydar.com",
      "subject": null,
      "quote": "api.claydar.com, cdn.claydar.com, static.claydar.com",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "drda.io",
      "subject": null,
      "quote": "cdn.drda.io",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "dreamdata.cloud",
      "subject": null,
      "quote": "cdn.dreamdata.cloud",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "eye.security",
      "subject": null,
      "quote": "eye.security, www.eye.security",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "googleapis.com",
      "subject": null,
      "quote": "fonts.googleapis.com",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "googletagmanager.com",
      "subject": null,
      "quote": "www.googletagmanager.com",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "gstatic.com",
      "subject": null,
      "quote": "fonts.gstatic.com",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hs-analytics.net",
      "subject": null,
      "quote": "js-eu1.hs-analytics.net",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hs-banner.com",
      "subject": null,
      "quote": "js-eu1.hs-banner.com",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hsadspixel.net",
      "subject": null,
      "quote": "js-eu1.hsadspixel.net",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hscollectedforms.net",
      "subject": null,
      "quote": "forms-eu1.hscollectedforms.net, js-eu1.hscollectedforms.net",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hsforms.com",
      "subject": null,
      "quote": "forms-eu1.hsforms.com, perf-eu1.hsforms.com",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hsforms.net",
      "subject": null,
      "quote": "js-eu1.hsforms.net",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hubspot.com",
      "subject": null,
      "quote": "app-eu1.hubspot.com, cta-eu1.hubspot.com, js-eu1.hubspot.com, track-eu1.hubspot.com",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hubspotusercontent-eu1.net",
      "subject": null,
      "quote": "139754417.fs1.hubspotusercontent-eu1.net, 144293324.fs1.hubspotusercontent-eu1.net",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "lfeeder.com",
      "subject": null,
      "quote": "sc.lfeeder.com, tr-rc.lfeeder.com",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "licdn.com",
      "subject": null,
      "quote": "snap.licdn.com",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "linkedin.com",
      "subject": null,
      "quote": "px.ads.linkedin.com",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "reddit.com",
      "subject": null,
      "quote": "alb.reddit.com, pixel-config.reddit.com",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "redditstatic.com",
      "subject": null,
      "quote": "www.redditstatic.com",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "storylane.io",
      "subject": null,
      "quote": "js.storylane.io",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "unpkg.com",
      "subject": null,
      "quote": "unpkg.com",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.142Z"
    },
    {
      "key": "hsts_frist",
      "name": "HSTS max-age",
      "value": "31536000",
      "subject": null,
      "quote": "max-age=31536000",
      "source_url": "https://puzzel.com/",
      "measured_on": "2026-09-05T04:17:04.141Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "amazon-web-services",
      "subject": null,
      "quote": "AWS",
      "source_url": "https://www.puzzel.com/sub-processors",
      "measured_on": "2026-09-05T04:17:04.135Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "auth0",
      "subject": null,
      "quote": "Auth0",
      "source_url": "https://www.puzzel.com/sub-processors",
      "measured_on": "2026-09-05T04:17:04.135Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "microsoft-azure",
      "subject": null,
      "quote": "Microsoft Azure",
      "source_url": "https://www.puzzel.com/sub-processors",
      "measured_on": "2026-09-05T04:17:04.135Z"
    }
  ]
}