{
  "generated_from": "https://saas-ranking.com/contact-center/talkdesk",
  "disclaimer": "Every result describes what we found at the addresses we checked on the date given. It is not a statement about what the vendor does or does not have. The score is a public transparency score, not a product or security rating.",
  "snapshot": "r7.74650",
  "snapshot_run": 7,
  "score_version": "v1",
  "vendor": {
    "name": "Talkdesk",
    "domain": "talkdesk.com"
  },
  "category": {
    "slug": "contact-center",
    "name": "Contact centre"
  },
  "score": 39,
  "band": "E",
  "measured": 12,
  "of": 12,
  "criteria": [
    {
      "key": "dpa",
      "name": "Data processing agreement",
      "weight": 3,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://talkdesk.com/legal/dpa",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://talkdesk.com/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/legal/data-processing-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/data-processing-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/legal/data-processing-addendum",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/legal/gdpr",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/trust/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/privacy/dpa",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T02:35:37.171Z"
    },
    {
      "key": "subprozessoren",
      "name": "Subprocessor list",
      "weight": 3,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://talkdesk.com/legal/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/sub-processors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/legal/sub-processors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/trust/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/privacy/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/legal/subprocessor-list",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T02:35:37.172Z"
    },
    {
      "key": "datenregion",
      "name": "Data location stated",
      "weight": 3,
      "result": "found",
      "source_url": "https://www.talkdesk.com/terms-of-service/privacy-notice/",
      "addresses_checked": [
        {
          "url": "https://talkdesk.com/security",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://talkdesk.com/trust",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://talkdesk.com/legal/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/privacy-policy",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T02:35:37.173Z"
    },
    {
      "key": "statusseite",
      "name": "Status page with history",
      "weight": 2,
      "result": "found",
      "source_url": "https://status.talkdesk.com/",
      "addresses_checked": [
        {
          "url": "https://status.talkdesk.com/",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T02:35:37.174Z"
    },
    {
      "key": "preise",
      "name": "Public pricing",
      "weight": 2,
      "result": "found",
      "source_url": "https://www.talkdesk.com/pricing/",
      "addresses_checked": [
        {
          "url": "https://talkdesk.com/pricing",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T02:35:37.175Z"
    },
    {
      "key": "zertifizierungen",
      "name": "Certifications named",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://talkdesk.com/security",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://talkdesk.com/trust",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://talkdesk.com/trust-center",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/compliance",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/legal/security",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trust.talkdesk.com/",
          "result": "The name \"trust.talkdesk.com\" could not be resolved."
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T02:35:37.175Z"
    },
    {
      "key": "sla",
      "name": "Uptime SLA with a figure",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://talkdesk.com/legal/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/legal/service-level-agreement",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://talkdesk.com/trust/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/uptime",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/legal/uptime-sla",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T02:35:37.176Z"
    },
    {
      "key": "transport",
      "name": "HTTPS enforced with HSTS",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "http://talkdesk.com/",
          "result": "redirects to https://www.talkdesk.com/"
        },
        {
          "url": "https://talkdesk.com/",
          "result": "no HSTS header"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T02:35:37.176Z"
    },
    {
      "key": "tracker_vor_einwilligung",
      "name": "No third-party tracking before consent",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://talkdesk.com/",
          "result": "third-party requests before any interaction: app.usercentrics.eu, dev.visualwebsiteoptimizer.com, infra-cloudfront-talkdeskcom.svc.talkdeskapp.com, v1.api.service.cmp.usercentrics.eu, web.cmp.usercentrics.eu"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T02:35:37.177Z"
    },
    {
      "key": "security_txt",
      "name": "security.txt (RFC 9116)",
      "weight": 1,
      "result": "found",
      "source_url": "https://www.talkdesk.com/.well-known/security.txt",
      "addresses_checked": [
        {
          "url": "https://talkdesk.com/.well-known/security.txt",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T02:35:37.178Z"
    },
    {
      "key": "subprozessor_meldung",
      "name": "Notice before subprocessors change",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://talkdesk.com/legal/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/sub-processors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/legal/dpa",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://talkdesk.com/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/legal/data-processing-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/trust/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/legal/sub-processors",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T02:35:37.179Z"
    },
    {
      "key": "datenschutzkontakt",
      "name": "Named privacy contact",
      "weight": 1,
      "result": "found",
      "source_url": "https://www.talkdesk.com/terms-of-service/privacy-notice/",
      "addresses_checked": [
        {
          "url": "https://talkdesk.com/legal/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://talkdesk.com/privacy-policy",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T02:35:37.180Z"
    }
  ],
  "details": [
    {
      "key": "datenregion",
      "name": "Hosting location named",
      "value": "canada",
      "subject": null,
      "quote": "Talkdesk has also been established in Australia, Brazil, Canada, China, Portugal, the United Kingdom, Singapore, and India. Personal data, when held digitally, is mainly stored in the US, and any tran...",
      "source_url": "https://www.talkdesk.com/terms-of-service/privacy-notice/",
      "measured_on": "2026-09-05T02:35:37.173Z"
    },
    {
      "key": "datenregion",
      "name": "Hosting location named",
      "value": "european-economic-area",
      "subject": null,
      "quote": "Personal data, when held digitally, is mainly stored in the US, and any transfer of information from the European Economic Area (EEA) and Switzerland to the US or other countries is made based on the....",
      "source_url": "https://www.talkdesk.com/terms-of-service/privacy-notice/",
      "measured_on": "2026-09-05T02:35:37.173Z"
    },
    {
      "key": "datenregion",
      "name": "Hosting location named",
      "value": "european-union",
      "subject": null,
      "quote": "DPF, UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF should first contact Talkdesk at [email protected] . Where is information stored?",
      "source_url": "https://www.talkdesk.com/terms-of-service/privacy-notice/",
      "measured_on": "2026-09-05T02:35:37.173Z"
    },
    {
      "key": "datenregion",
      "name": "Hosting location named",
      "value": "india",
      "subject": null,
      "quote": "been established in Australia, Brazil, Canada, China, Portugal, the United Kingdom, Singapore, and India. Personal data, when held digitally, is mainly stored in the US, and any transfer of informatio...",
      "source_url": "https://www.talkdesk.com/terms-of-service/privacy-notice/",
      "measured_on": "2026-09-05T02:35:37.173Z"
    },
    {
      "key": "datenregion",
      "name": "Hosting location named",
      "value": "singapore",
      "subject": null,
      "quote": "lkdesk has also been established in Australia, Brazil, Canada, China, Portugal, the United Kingdom, Singapore, and India. Personal data, when held digitally, is mainly stored in the US, and any transf...",
      "source_url": "https://www.talkdesk.com/terms-of-service/privacy-notice/",
      "measured_on": "2026-09-05T02:35:37.173Z"
    },
    {
      "key": "datenregion",
      "name": "Hosting location named",
      "value": "switzerland",
      "subject": null,
      "quote": "Personal data, when held digitally, is mainly stored in the US, and any transfer of information from the European Economic Area (EEA) and Switzerland to the US or other countries is made based on the....",
      "source_url": "https://www.talkdesk.com/terms-of-service/privacy-notice/",
      "measured_on": "2026-09-05T02:35:37.173Z"
    },
    {
      "key": "datenregion",
      "name": "Hosting location named",
      "value": "united-kingdom",
      "subject": null,
      "quote": "Talkdesk has also been established in Australia, Brazil, Canada, China, Portugal, the United Kingdom, Singapore, and India. Personal data, when held digitally, is mainly stored in the US, and any tran...",
      "source_url": "https://www.talkdesk.com/terms-of-service/privacy-notice/",
      "measured_on": "2026-09-05T02:35:37.173Z"
    },
    {
      "key": "datenschutzkontakt_art",
      "name": "Privacy contact",
      "value": "data-protection-officer",
      "subject": null,
      "quote": "Data Protection Officer",
      "source_url": "https://www.talkdesk.com/terms-of-service/privacy-notice/",
      "measured_on": "2026-09-05T02:35:37.181Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "talkdeskapp.com",
      "subject": null,
      "quote": "infra-cloudfront-talkdeskcom.svc.talkdeskapp.com",
      "source_url": "https://talkdesk.com/",
      "measured_on": "2026-09-05T02:35:37.177Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "usercentrics.eu",
      "subject": null,
      "quote": "app.usercentrics.eu, v1.api.service.cmp.usercentrics.eu, web.cmp.usercentrics.eu",
      "source_url": "https://talkdesk.com/",
      "measured_on": "2026-09-05T02:35:37.177Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "visualwebsiteoptimizer.com",
      "subject": null,
      "quote": "dev.visualwebsiteoptimizer.com",
      "source_url": "https://talkdesk.com/",
      "measured_on": "2026-09-05T02:35:37.177Z"
    },
    {
      "key": "security_txt_ablauf",
      "name": "security.txt expiry",
      "value": "2025-12-31",
      "subject": null,
      "quote": "Expires: 2025-12-31T13:37:00.000Z",
      "source_url": "https://www.talkdesk.com/.well-known/security.txt",
      "measured_on": "2026-09-05T02:35:37.179Z"
    }
  ]
}