{
  "generated_from": "https://saas-ranking.com/customer-success/inline-manual",
  "disclaimer": "Every result describes what we found at the addresses we checked on the date given. It is not a statement about what the vendor does or does not have. The score is a public transparency score, not a product or security rating.",
  "snapshot": "r6.60658",
  "snapshot_run": 6,
  "score_version": "v1",
  "vendor": {
    "name": "Inline Manual",
    "domain": "inlinemanual.com"
  },
  "category": {
    "slug": "customer-success",
    "name": "Customer success and onboarding"
  },
  "score": 57,
  "band": "C",
  "measured": 12,
  "of": 12,
  "criteria": [
    {
      "key": "dpa",
      "name": "Data processing agreement",
      "weight": 3,
      "result": "found",
      "source_url": "https://inlinemanual.com/legal/dpa/",
      "addresses_checked": [
        {
          "url": "https://inlinemanual.com/legal/dpa",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T03:09:41.183Z"
    },
    {
      "key": "subprozessoren",
      "name": "Subprocessor list",
      "weight": 3,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://inlinemanual.com/legal/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://inlinemanual.com/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://inlinemanual.com/sub-processors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://inlinemanual.com/legal/sub-processors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://inlinemanual.com/trust/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://inlinemanual.com/privacy/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://inlinemanual.com/legal/subprocessor-list",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T03:09:41.184Z"
    },
    {
      "key": "datenregion",
      "name": "Data location stated",
      "weight": 3,
      "result": "found",
      "source_url": "https://inlinemanual.com/security/",
      "addresses_checked": [
        {
          "url": "https://inlinemanual.com/security",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T03:09:41.185Z"
    },
    {
      "key": "statusseite",
      "name": "Status page with history",
      "weight": 2,
      "result": "found",
      "source_url": "https://status.inlinemanual.com/",
      "addresses_checked": [
        {
          "url": "https://status.inlinemanual.com/",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T03:09:41.187Z"
    },
    {
      "key": "preise",
      "name": "Public pricing",
      "weight": 2,
      "result": "found",
      "source_url": "https://inlinemanual.com/pricing/",
      "addresses_checked": [
        {
          "url": "https://inlinemanual.com/pricing",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T03:09:41.187Z"
    },
    {
      "key": "zertifizierungen",
      "name": "Certifications named",
      "weight": 1,
      "result": "found",
      "source_url": "https://inlinemanual.com/security/",
      "addresses_checked": [
        {
          "url": "https://inlinemanual.com/security",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T03:09:41.188Z"
    },
    {
      "key": "sla",
      "name": "Uptime SLA with a figure",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://inlinemanual.com/legal/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://inlinemanual.com/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://inlinemanual.com/legal/service-level-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://inlinemanual.com/trust/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://inlinemanual.com/uptime",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://inlinemanual.com/legal/uptime-sla",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T03:09:41.189Z"
    },
    {
      "key": "transport",
      "name": "HTTPS enforced with HSTS",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "http://inlinemanual.com/",
          "result": "redirects to https://inlinemanual.com/"
        },
        {
          "url": "https://inlinemanual.com/",
          "result": "no HSTS header"
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T03:09:41.189Z"
    },
    {
      "key": "tracker_vor_einwilligung",
      "name": "No third-party tracking before consent",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://inlinemanual.com/",
          "result": "third-party requests before any interaction: analytics.twitter.com, cdn-cookieyes.com, connect.facebook.net, directory.cookieyes.com, log.cookieyes.com, plausible.io, static.ads-twitter.com, t.co, www.facebook.com, www.googletagmanager.com"
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T03:09:41.191Z"
    },
    {
      "key": "security_txt",
      "name": "security.txt (RFC 9116)",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://inlinemanual.com/.well-known/security.txt",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T03:09:41.193Z"
    },
    {
      "key": "subprozessor_meldung",
      "name": "Notice before subprocessors change",
      "weight": 2,
      "result": "found",
      "source_url": "https://inlinemanual.com/legal/dpa/",
      "addresses_checked": [
        {
          "url": "https://inlinemanual.com/legal/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://inlinemanual.com/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://inlinemanual.com/sub-processors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://inlinemanual.com/legal/dpa",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T03:09:41.193Z"
    },
    {
      "key": "datenschutzkontakt",
      "name": "Named privacy contact",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://inlinemanual.com/legal/privacy",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://inlinemanual.com/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://inlinemanual.com/privacy-policy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://inlinemanual.com/legal/privacy-policy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://inlinemanual.com/legal/privacy-notice",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://inlinemanual.com/trust/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://inlinemanual.com/datenschutz",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T03:09:41.194Z"
    }
  ],
  "details": [
    {
      "key": "datenregion",
      "name": "Hosting location named",
      "value": "belgium",
      "subject": null,
      "quote": "Hosting Infrastructure Inline Manual servers are hosted by Google Cloud Platform. The Inline Manual service hosting servers are physically located at St. Ghislain, Belgium and London, UK (London’s Clo...",
      "source_url": "https://inlinemanual.com/security/",
      "measured_on": "2026-09-04T03:09:41.185Z"
    },
    {
      "key": "datenregion",
      "name": "Hosting location named",
      "value": "european-economic-area",
      "subject": null,
      "quote": "Information gathered in the EU/EEA area will not be transferred outside the EU/EEA area. Inline Manual Analytics data stored (Note: this feature is optional) IP address Browser headers Timestamp URL l...",
      "source_url": "https://inlinemanual.com/security/",
      "measured_on": "2026-09-04T03:09:41.185Z"
    },
    {
      "key": "datenregion",
      "name": "Hosting location named",
      "value": "european-union",
      "subject": null,
      "quote": "Information gathered in the EU/EEA area will not be transferred outside the EU/EEA area. Inline Manual Analytics data stored (Note: this feature is optional) IP address Browser headers Timestamp URL l...",
      "source_url": "https://inlinemanual.com/security/",
      "measured_on": "2026-09-04T03:09:41.185Z"
    },
    {
      "key": "datenregion",
      "name": "Hosting location named",
      "value": "london",
      "subject": null,
      "quote": "The Inline Manual service hosting servers are physically located at St. Ghislain, Belgium and London, UK (London’s Cloud Region).",
      "source_url": "https://inlinemanual.com/security/",
      "measured_on": "2026-09-04T03:09:41.185Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "ads-twitter.com",
      "subject": null,
      "quote": "static.ads-twitter.com",
      "source_url": "https://inlinemanual.com/",
      "measured_on": "2026-09-04T03:09:41.192Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "cdn-cookieyes.com",
      "subject": null,
      "quote": "cdn-cookieyes.com",
      "source_url": "https://inlinemanual.com/",
      "measured_on": "2026-09-04T03:09:41.192Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "cookieyes.com",
      "subject": null,
      "quote": "directory.cookieyes.com, log.cookieyes.com",
      "source_url": "https://inlinemanual.com/",
      "measured_on": "2026-09-04T03:09:41.192Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "facebook.com",
      "subject": null,
      "quote": "www.facebook.com",
      "source_url": "https://inlinemanual.com/",
      "measured_on": "2026-09-04T03:09:41.192Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "facebook.net",
      "subject": null,
      "quote": "connect.facebook.net",
      "source_url": "https://inlinemanual.com/",
      "measured_on": "2026-09-04T03:09:41.192Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "googletagmanager.com",
      "subject": null,
      "quote": "www.googletagmanager.com",
      "source_url": "https://inlinemanual.com/",
      "measured_on": "2026-09-04T03:09:41.192Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "plausible.io",
      "subject": null,
      "quote": "plausible.io",
      "source_url": "https://inlinemanual.com/",
      "measured_on": "2026-09-04T03:09:41.192Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "t.co",
      "subject": null,
      "quote": "t.co",
      "source_url": "https://inlinemanual.com/",
      "measured_on": "2026-09-04T03:09:41.192Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "twitter.com",
      "subject": null,
      "quote": "analytics.twitter.com",
      "source_url": "https://inlinemanual.com/",
      "measured_on": "2026-09-04T03:09:41.192Z"
    },
    {
      "key": "meldefrist_tage",
      "name": "Subprocessor notice period",
      "value": "10",
      "subject": null,
      "quote": "quest from Customer; and (ii) notify Customer (for which email shall suffice) if it adds or removes Sub-processors at least 10 days prior to any such changes.",
      "source_url": "https://inlinemanual.com/legal/dpa/",
      "measured_on": "2026-09-04T03:09:41.194Z"
    },
    {
      "key": "zertifikat",
      "name": "Certification named",
      "value": "iso-27001",
      "subject": "unklar",
      "quote": "ISO27001 Inline Manual is ISO 27001:2014 certified.",
      "source_url": "https://inlinemanual.com/security/",
      "measured_on": "2026-09-04T03:09:41.188Z"
    }
  ]
}