{
  "generated_from": "https://saas-ranking.com/customer-success/totango",
  "disclaimer": "Every result describes what we found at the addresses we checked on the date given. It is not a statement about what the vendor does or does not have. The score is a public transparency score, not a product or security rating.",
  "snapshot": "r7.74650",
  "snapshot_run": 7,
  "score_version": "v1",
  "vendor": {
    "name": "Totango",
    "domain": "totango.com"
  },
  "category": {
    "slug": "customer-success",
    "name": "Customer success and onboarding"
  },
  "score": 74,
  "band": "B",
  "measured": 12,
  "of": 12,
  "criteria": [
    {
      "key": "dpa",
      "name": "Data processing agreement",
      "weight": 3,
      "result": "found",
      "source_url": "https://www.totango.com/legal/data-processing-agreement",
      "addresses_checked": [
        {
          "url": "https://totango.com/legal/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://totango.com/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://totango.com/legal/data-processing-agreement",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:10:54.145Z"
    },
    {
      "key": "subprozessoren",
      "name": "Subprocessor list",
      "weight": 3,
      "result": "found",
      "source_url": "https://www.totango.com/legal/subprocessors",
      "addresses_checked": [
        {
          "url": "https://totango.com/legal/subprocessors",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:10:54.146Z"
    },
    {
      "key": "datenregion",
      "name": "Data location stated",
      "weight": 3,
      "result": "found",
      "source_url": "https://www.totango.com/legal/privacy-policy",
      "addresses_checked": [
        {
          "url": "https://totango.com/security",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://totango.com/trust",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://totango.com/legal/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://totango.com/privacy",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:10:54.147Z"
    },
    {
      "key": "statusseite",
      "name": "Status page with history",
      "weight": 2,
      "result": "found",
      "source_url": "https://status.totango.com/",
      "addresses_checked": [
        {
          "url": "https://status.totango.com/",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:10:54.149Z"
    },
    {
      "key": "preise",
      "name": "Public pricing",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://totango.com/pricing",
          "result": "reached and rendered, no match"
        },
        {
          "url": "https://totango.com/pricing/",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://totango.com/plans",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://totango.com/en/pricing",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://totango.com/pricing-plans",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:10:54.150Z"
    },
    {
      "key": "zertifizierungen",
      "name": "Certifications named",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://totango.com/security",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://totango.com/trust",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://totango.com/trust-center",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://totango.com/compliance",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://totango.com/legal/security",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trust.totango.com/",
          "result": "reached, no match (HTTP 200)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:10:54.150Z"
    },
    {
      "key": "sla",
      "name": "Uptime SLA with a figure",
      "weight": 1,
      "result": "found",
      "source_url": "https://www.totango.com/legal/service-level-agreement",
      "addresses_checked": [
        {
          "url": "https://totango.com/legal/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://totango.com/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://totango.com/legal/service-level-agreement",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:10:54.151Z"
    },
    {
      "key": "transport",
      "name": "HTTPS enforced with HSTS",
      "weight": 2,
      "result": "found",
      "source_url": "https://totango.com/",
      "addresses_checked": [
        {
          "url": "http://totango.com/",
          "result": "redirects to https://totango.com/"
        },
        {
          "url": "https://totango.com/",
          "result": "HSTS max-age=31536000"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:10:54.152Z"
    },
    {
      "key": "tracker_vor_einwilligung",
      "name": "No third-party tracking before consent",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://totango.com/",
          "result": "third-party requests before any interaction: accounts.finsweet.com, ad.doubleclick.net, ajax.googleapis.com, api.hubapi.com, cdn.iubenda.com, cdn.jsdelivr.net, cdn.prod.website-files.com, cs.iubenda.com, d3e54v103j8qbb.cloudfront.net, fastify-app-l7ngintg7a-pd.a.run.app, fonts.googleapis.com, fonts.gstatic.com, js.hs-analytics.net, js.hs-banner.com, js.hs-scripts.com, js.hsadspixel.net, js.hscollectedforms.net, js.zi-scripts.com, pagead2.googlesyndication.com, px.ads.linkedin.com, region1.google-analytics.com, snap.licdn.com, ug-webapp-public-production.s3.amazonaws.com, www.google.com, www.googletagmanager.com"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:10:54.153Z"
    },
    {
      "key": "security_txt",
      "name": "security.txt (RFC 9116)",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://totango.com/.well-known/security.txt",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:10:54.156Z"
    },
    {
      "key": "subprozessor_meldung",
      "name": "Notice before subprocessors change",
      "weight": 2,
      "result": "found",
      "source_url": "https://www.totango.com/legal/subprocessors",
      "addresses_checked": [
        {
          "url": "https://totango.com/legal/subprocessors",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:10:54.157Z"
    },
    {
      "key": "datenschutzkontakt",
      "name": "Named privacy contact",
      "weight": 1,
      "result": "found",
      "source_url": "https://www.totango.com/legal/privacy-policy",
      "addresses_checked": [
        {
          "url": "https://totango.com/legal/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://totango.com/privacy",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:10:54.158Z"
    }
  ],
  "details": [
    {
      "key": "datenregion",
      "name": "Hosting location named",
      "value": "european-union",
      "subject": null,
      "quote": "og and/or the community support), any public activity on your Account prior to deletion will remain stored on our servers and will remain accessible to the public. Complaints about transfers of data f...",
      "source_url": "https://www.totango.com/legal/privacy-policy",
      "measured_on": "2026-09-05T03:10:54.148Z"
    },
    {
      "key": "datenregion",
      "name": "Hosting location named",
      "value": "germany",
      "subject": null,
      "quote": "ADDITIONAL INFORMATION REGARDING TRANSFERS OF PERSONAL DATA Storage: AWS – North Virginia – US, and AWS – EU— Germany.",
      "source_url": "https://www.totango.com/legal/privacy-policy",
      "measured_on": "2026-09-05T03:10:54.148Z"
    },
    {
      "key": "datenregion",
      "name": "Hosting location named",
      "value": "switzerland",
      "subject": null,
      "quote": "community support), any public activity on your Account prior to deletion will remain stored on our servers and will remain accessible to the public. Complaints about transfers of data from the EU, UK...",
      "source_url": "https://www.totango.com/legal/privacy-policy",
      "measured_on": "2026-09-05T03:10:54.148Z"
    },
    {
      "key": "datenregion",
      "name": "Hosting location named",
      "value": "virginia",
      "subject": null,
      "quote": "ADDITIONAL INFORMATION REGARDING TRANSFERS OF PERSONAL DATA Storage: AWS – North Virginia – US, and AWS – EU— Germany.",
      "source_url": "https://www.totango.com/legal/privacy-policy",
      "measured_on": "2026-09-05T03:10:54.148Z"
    },
    {
      "key": "datenschutzkontakt_art",
      "name": "Privacy contact",
      "value": "dedicated-address",
      "subject": null,
      "quote": "[address]@totango.com",
      "source_url": "https://www.totango.com/legal/privacy-policy",
      "measured_on": "2026-09-05T03:10:54.159Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "amazonaws.com",
      "subject": null,
      "quote": "ug-webapp-public-production.s3.amazonaws.com",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "cloudfront.net",
      "subject": null,
      "quote": "d3e54v103j8qbb.cloudfront.net",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "doubleclick.net",
      "subject": null,
      "quote": "ad.doubleclick.net",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "finsweet.com",
      "subject": null,
      "quote": "accounts.finsweet.com",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "google-analytics.com",
      "subject": null,
      "quote": "region1.google-analytics.com",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "google.com",
      "subject": null,
      "quote": "www.google.com",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "googleapis.com",
      "subject": null,
      "quote": "ajax.googleapis.com, fonts.googleapis.com",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "googlesyndication.com",
      "subject": null,
      "quote": "pagead2.googlesyndication.com",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "googletagmanager.com",
      "subject": null,
      "quote": "www.googletagmanager.com",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "gstatic.com",
      "subject": null,
      "quote": "fonts.gstatic.com",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hs-analytics.net",
      "subject": null,
      "quote": "js.hs-analytics.net",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hs-banner.com",
      "subject": null,
      "quote": "js.hs-banner.com",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hs-scripts.com",
      "subject": null,
      "quote": "js.hs-scripts.com",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hsadspixel.net",
      "subject": null,
      "quote": "js.hsadspixel.net",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hscollectedforms.net",
      "subject": null,
      "quote": "js.hscollectedforms.net",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hubapi.com",
      "subject": null,
      "quote": "api.hubapi.com",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "iubenda.com",
      "subject": null,
      "quote": "cdn.iubenda.com, cs.iubenda.com",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "jsdelivr.net",
      "subject": null,
      "quote": "cdn.jsdelivr.net",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "licdn.com",
      "subject": null,
      "quote": "snap.licdn.com",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "linkedin.com",
      "subject": null,
      "quote": "px.ads.linkedin.com",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "run.app",
      "subject": null,
      "quote": "fastify-app-l7ngintg7a-pd.a.run.app",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "website-files.com",
      "subject": null,
      "quote": "cdn.prod.website-files.com",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "zi-scripts.com",
      "subject": null,
      "quote": "js.zi-scripts.com",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.154Z"
    },
    {
      "key": "hsts_frist",
      "name": "HSTS max-age",
      "value": "31536000",
      "subject": null,
      "quote": "max-age=31536000",
      "source_url": "https://totango.com/",
      "measured_on": "2026-09-05T03:10:54.152Z"
    },
    {
      "key": "sla_prozent",
      "name": "Uptime figure",
      "value": "99",
      "subject": null,
      "quote": "2.2 Totango will use commercially reasonable efforts to make the Service available 99% of the time in any calendar month, excluding periods of Excused Downtime.",
      "source_url": "https://www.totango.com/legal/service-level-agreement",
      "measured_on": "2026-09-05T03:10:54.151Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "amazon-web-services",
      "subject": null,
      "quote": "Amazon Web Services",
      "source_url": "https://www.totango.com/legal/subprocessors",
      "measured_on": "2026-09-05T03:10:54.146Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "auth0",
      "subject": null,
      "quote": "Auth0",
      "source_url": "https://www.totango.com/legal/subprocessors",
      "measured_on": "2026-09-05T03:10:54.146Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "cloudflare",
      "subject": null,
      "quote": "Cloudflare",
      "source_url": "https://www.totango.com/legal/subprocessors",
      "measured_on": "2026-09-05T03:10:54.146Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "google-cloud",
      "subject": null,
      "quote": "Google Cloud",
      "source_url": "https://www.totango.com/legal/subprocessors",
      "measured_on": "2026-09-05T03:10:54.146Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "hubspot",
      "subject": null,
      "quote": "Hubspot",
      "source_url": "https://www.totango.com/legal/subprocessors",
      "measured_on": "2026-09-05T03:10:54.146Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "intercom",
      "subject": null,
      "quote": "Intercom",
      "source_url": "https://www.totango.com/legal/subprocessors",
      "measured_on": "2026-09-05T03:10:54.146Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "new-relic",
      "subject": null,
      "quote": "New Relic",
      "source_url": "https://www.totango.com/legal/subprocessors",
      "measured_on": "2026-09-05T03:10:54.146Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "salesforce",
      "subject": null,
      "quote": "Salesforce",
      "source_url": "https://www.totango.com/legal/subprocessors",
      "measured_on": "2026-09-05T03:10:54.146Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "segment",
      "subject": null,
      "quote": "Segment",
      "source_url": "https://www.totango.com/legal/subprocessors",
      "measured_on": "2026-09-05T03:10:54.146Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "sendgrid",
      "subject": null,
      "quote": "SendGrid",
      "source_url": "https://www.totango.com/legal/subprocessors",
      "measured_on": "2026-09-05T03:10:54.146Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "slack",
      "subject": null,
      "quote": "Slack",
      "source_url": "https://www.totango.com/legal/subprocessors",
      "measured_on": "2026-09-05T03:10:54.146Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "snowflake",
      "subject": null,
      "quote": "Snowflake",
      "source_url": "https://www.totango.com/legal/subprocessors",
      "measured_on": "2026-09-05T03:10:54.146Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "stripe",
      "subject": null,
      "quote": "Stripe",
      "source_url": "https://www.totango.com/legal/subprocessors",
      "measured_on": "2026-09-05T03:10:54.146Z"
    },
    {
      "key": "subprozessor",
      "name": "Subprocessor named",
      "value": "zendesk",
      "subject": null,
      "quote": "Zendesk",
      "source_url": "https://www.totango.com/legal/subprocessors",
      "measured_on": "2026-09-05T03:10:54.146Z"
    }
  ]
}