{
  "generated_from": "https://saas-ranking.com/helpdesk/tawk-to",
  "disclaimer": "Every result describes what we found at the addresses we checked on the date given. It is not a statement about what the vendor does or does not have. The score is a public transparency score, not a product or security rating.",
  "snapshot": "r103.106280",
  "snapshot_run": 103,
  "score_version": "v1",
  "vendor": {
    "name": "tawk.to",
    "domain": "tawk.to"
  },
  "category": {
    "slug": "helpdesk",
    "name": "Helpdesk"
  },
  "score": 17,
  "band": "F",
  "measured": 12,
  "of": 12,
  "criteria": [
    {
      "key": "dpa",
      "name": "Data processing agreement",
      "weight": 3,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://tawk.to/legal/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/dpa",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://tawk.to/legal/data-processing-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/data-processing-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/legal/data-processing-addendum",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/legal/gdpr",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/trust/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/privacy/dpa",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T07:00:31.599Z"
    },
    {
      "key": "subprozessoren",
      "name": "Subprocessor list",
      "weight": 3,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://tawk.to/legal/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/sub-processors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/legal/sub-processors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/trust/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/privacy/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/legal/subprocessor-list",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T07:00:31.600Z"
    },
    {
      "key": "datenregion",
      "name": "Data location stated",
      "weight": 3,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://tawk.to/security",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://tawk.to/trust",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://tawk.to/legal/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/privacy-policy",
          "result": "found, but behind a sign-in"
        },
        {
          "url": "https://tawk.to/compliance",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://tawk.to/legal/privacy-policy",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": "We found this behind a sign-in, so it is not published openly.",
      "measured_on": "2026-09-14T07:00:31.600Z"
    },
    {
      "key": "statusseite",
      "name": "Status page with history",
      "weight": 2,
      "result": "found",
      "source_url": "https://status.tawk.to/",
      "addresses_checked": [
        {
          "url": "https://status.tawk.to/",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T07:00:31.600Z"
    },
    {
      "key": "preise",
      "name": "Public pricing",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://tawk.to/pricing",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/pricing/",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/plans",
          "result": "reached and rendered, no match"
        },
        {
          "url": "https://tawk.to/en/pricing",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/pricing-plans",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T07:00:31.600Z"
    },
    {
      "key": "zertifizierungen",
      "name": "Certifications named",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://tawk.to/security",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://tawk.to/trust",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://tawk.to/trust-center",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/compliance",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://tawk.to/legal/security",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trust.tawk.to/",
          "result": "The name \"trust.tawk.to\" could not be resolved."
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T07:00:31.600Z"
    },
    {
      "key": "sla",
      "name": "Uptime SLA with a figure",
      "weight": 1,
      "result": "found",
      "source_url": "https://tawk.to/uptime",
      "addresses_checked": [
        {
          "url": "https://tawk.to/legal/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/sla",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://tawk.to/legal/service-level-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/trust/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/uptime",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T07:00:31.600Z"
    },
    {
      "key": "transport",
      "name": "HTTPS enforced with HSTS",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "http://tawk.to/",
          "result": "redirects to https://www.tawk.to/"
        },
        {
          "url": "https://tawk.to/",
          "result": "HSTS max-age=0"
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T07:00:31.600Z"
    },
    {
      "key": "tracker_vor_einwilligung",
      "name": "No third-party tracking before consent",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://tawk.to/",
          "result": "third-party requests before any interaction: static.cloudflareinsights.com"
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T07:00:31.609Z"
    },
    {
      "key": "security_txt",
      "name": "security.txt (RFC 9116)",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://tawk.to/.well-known/security.txt",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T07:00:31.609Z"
    },
    {
      "key": "subprozessor_meldung",
      "name": "Notice before subprocessors change",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://tawk.to/legal/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/sub-processors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/legal/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/dpa",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://tawk.to/legal/data-processing-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/trust/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/legal/sub-processors",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T07:00:31.609Z"
    },
    {
      "key": "datenschutzkontakt",
      "name": "Named privacy contact",
      "weight": 1,
      "result": "found",
      "source_url": "https://www.tawk.to/privacy-policy/",
      "addresses_checked": [
        {
          "url": "https://tawk.to/legal/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://tawk.to/privacy-policy",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T07:00:31.609Z"
    }
  ],
  "details": [
    {
      "key": "datenschutzkontakt_art",
      "name": "Privacy contact",
      "value": "dedicated-address",
      "subject": null,
      "quote": "[address]@tawk.to",
      "source_url": "https://www.tawk.to/privacy-policy/",
      "measured_on": "2026-09-14T07:00:31.609Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "cloudflareinsights.com",
      "subject": null,
      "quote": "static.cloudflareinsights.com",
      "source_url": "https://tawk.to/",
      "measured_on": "2026-09-14T07:00:31.609Z"
    },
    {
      "key": "hsts_frist",
      "name": "HSTS max-age",
      "value": "0",
      "subject": null,
      "quote": "max-age=0; includeSubDomains; preload",
      "source_url": "https://tawk.to/",
      "measured_on": "2026-09-14T07:00:31.607Z"
    },
    {
      "key": "hsts_option",
      "name": "HSTS option",
      "value": "include-subdomains",
      "subject": null,
      "quote": "max-age=0; includeSubDomains; preload",
      "source_url": "https://tawk.to/",
      "measured_on": "2026-09-14T07:00:31.607Z"
    },
    {
      "key": "hsts_option",
      "name": "HSTS option",
      "value": "preload",
      "subject": null,
      "quote": "max-age=0; includeSubDomains; preload",
      "source_url": "https://tawk.to/",
      "measured_on": "2026-09-14T07:00:31.607Z"
    },
    {
      "key": "sla_prozent",
      "name": "Uptime figure",
      "value": "100",
      "subject": null,
      "quote": "Tawk to UpTime Web Hosting UpTime Web Hosting 100% Australian, fast, local, reliable and secure.",
      "source_url": "https://tawk.to/uptime",
      "measured_on": "2026-09-14T07:00:31.600Z"
    }
  ]
}