{
  "generated_from": "https://saas-ranking.com/helpdesk/thinkowl",
  "disclaimer": "Every result describes what we found at the addresses we checked on the date given. It is not a statement about what the vendor does or does not have. The score is a public transparency score, not a product or security rating.",
  "snapshot": "r103.106280",
  "snapshot_run": 103,
  "score_version": "v1",
  "vendor": {
    "name": "ThinkOwl",
    "domain": "thinkowl.com"
  },
  "category": {
    "slug": "helpdesk",
    "name": "Helpdesk"
  },
  "score": 39,
  "band": "E",
  "measured": 12,
  "of": 12,
  "criteria": [
    {
      "key": "dpa",
      "name": "Data processing agreement",
      "weight": 3,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://thinkowl.com/legal/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/legal/data-processing-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/data-processing-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/legal/data-processing-addendum",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/legal/gdpr",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/trust/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/privacy/dpa",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T11:57:01.356Z"
    },
    {
      "key": "subprozessoren",
      "name": "Subprocessor list",
      "weight": 3,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://thinkowl.com/legal/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/sub-processors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/legal/sub-processors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/trust/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/privacy/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/legal/subprocessor-list",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T11:57:01.356Z"
    },
    {
      "key": "datenregion",
      "name": "Data location stated",
      "weight": 3,
      "result": "found",
      "source_url": "https://www.thinkowl.com/privacy",
      "addresses_checked": [
        {
          "url": "https://thinkowl.com/security",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://thinkowl.com/trust",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/legal/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/privacy",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T11:57:01.356Z"
    },
    {
      "key": "statusseite",
      "name": "Status page with history",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://status.thinkowl.com/",
          "result": "Could not be fetched: fetch failed."
        },
        {
          "url": "https://thinkowl.com/status",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com.statuspage.io/",
          "result": "Could not be fetched: fetch failed."
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T11:57:01.357Z"
    },
    {
      "key": "preise",
      "name": "Public pricing",
      "weight": 2,
      "result": "found",
      "source_url": "https://www.thinkowl.com/pricing",
      "addresses_checked": [
        {
          "url": "https://thinkowl.com/pricing",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T11:57:01.357Z"
    },
    {
      "key": "zertifizierungen",
      "name": "Certifications named",
      "weight": 1,
      "result": "found",
      "source_url": "https://www.thinkowl.com/owldesk/features/security",
      "addresses_checked": [
        {
          "url": "https://thinkowl.com/security",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T11:57:01.357Z"
    },
    {
      "key": "sla",
      "name": "Uptime SLA with a figure",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://thinkowl.com/legal/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/legal/service-level-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/trust/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/uptime",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/legal/uptime-sla",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T11:57:01.358Z"
    },
    {
      "key": "transport",
      "name": "HTTPS enforced with HSTS",
      "weight": 2,
      "result": "found",
      "source_url": "https://thinkowl.com/",
      "addresses_checked": [
        {
          "url": "http://thinkowl.com/",
          "result": "redirects to https://www.thinkowl.com"
        },
        {
          "url": "https://thinkowl.com/",
          "result": "HSTS max-age=31536000"
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T11:57:01.358Z"
    },
    {
      "key": "tracker_vor_einwilligung",
      "name": "No third-party tracking before consent",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://thinkowl.com/",
          "result": "third-party requests before any interaction: app.hubspot.com, consent.cookiebot.com, consentcdn.cookiebot.com, cta-service-cms2.hubspot.com, no-cache.hubspot.com, perf.hsforms.com, www.thinkowl.de"
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T11:57:01.358Z"
    },
    {
      "key": "security_txt",
      "name": "security.txt (RFC 9116)",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://thinkowl.com/.well-known/security.txt",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T11:57:01.358Z"
    },
    {
      "key": "subprozessor_meldung",
      "name": "Notice before subprocessors change",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://thinkowl.com/legal/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/sub-processors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/legal/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/legal/data-processing-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/trust/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/legal/sub-processors",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T11:57:01.358Z"
    },
    {
      "key": "datenschutzkontakt",
      "name": "Named privacy contact",
      "weight": 1,
      "result": "found",
      "source_url": "https://www.thinkowl.com/privacy",
      "addresses_checked": [
        {
          "url": "https://thinkowl.com/legal/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://thinkowl.com/privacy",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-14T11:57:01.358Z"
    }
  ],
  "details": [
    {
      "key": "datenregion",
      "name": "Hosting location named",
      "value": "united-states",
      "subject": null,
      "quote": "The website use information recorded by Google is, as a rule transferred to a Google server in the United States, where it is stored.",
      "source_url": "https://www.thinkowl.com/privacy",
      "measured_on": "2026-09-14T11:57:01.356Z"
    },
    {
      "key": "datenschutzkontakt_art",
      "name": "Privacy contact",
      "value": "data-protection-officer",
      "subject": null,
      "quote": "data protection officer",
      "source_url": "https://www.thinkowl.com/privacy",
      "measured_on": "2026-09-14T11:57:01.358Z"
    },
    {
      "key": "datenschutzkontakt_art",
      "name": "Privacy contact",
      "value": "dedicated-address",
      "subject": null,
      "quote": "[address]@thinkowl.com",
      "source_url": "https://www.thinkowl.com/privacy",
      "measured_on": "2026-09-14T11:57:01.358Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "cookiebot.com",
      "subject": null,
      "quote": "consent.cookiebot.com, consentcdn.cookiebot.com",
      "source_url": "https://thinkowl.com/",
      "measured_on": "2026-09-14T11:57:01.358Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hsforms.com",
      "subject": null,
      "quote": "perf.hsforms.com",
      "source_url": "https://thinkowl.com/",
      "measured_on": "2026-09-14T11:57:01.358Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hubspot.com",
      "subject": null,
      "quote": "app.hubspot.com, cta-service-cms2.hubspot.com, no-cache.hubspot.com",
      "source_url": "https://thinkowl.com/",
      "measured_on": "2026-09-14T11:57:01.358Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "thinkowl.de",
      "subject": null,
      "quote": "www.thinkowl.de",
      "source_url": "https://thinkowl.com/",
      "measured_on": "2026-09-14T11:57:01.358Z"
    },
    {
      "key": "hsts_frist",
      "name": "HSTS max-age",
      "value": "31536000",
      "subject": null,
      "quote": "max-age=31536000",
      "source_url": "https://thinkowl.com/",
      "measured_on": "2026-09-14T11:57:01.358Z"
    },
    {
      "key": "zertifikat",
      "name": "Certification named",
      "value": "hipaa",
      "subject": "erwaehnt",
      "quote": "ucture security ThinkOwl fully relies on Tier III+ data centers that fulfill SSAE-16, SOC, PCI DSS, HIPAA, and ISO 27001 requirements.",
      "source_url": "https://www.thinkowl.com/owldesk/features/security",
      "measured_on": "2026-09-14T11:57:01.357Z"
    },
    {
      "key": "zertifikat",
      "name": "Certification named",
      "value": "iso-27001",
      "subject": "erwaehnt",
      "quote": "rity ThinkOwl fully relies on Tier III+ data centers that fulfill SSAE-16, SOC, PCI DSS, HIPAA, and ISO 27001 requirements.",
      "source_url": "https://www.thinkowl.com/owldesk/features/security",
      "measured_on": "2026-09-14T11:57:01.357Z"
    },
    {
      "key": "zertifikat",
      "name": "Certification named",
      "value": "pci-dss",
      "subject": "erwaehnt",
      "quote": "Infrastructure security ThinkOwl fully relies on Tier III+ data centers that fulfill SSAE-16, SOC, PCI DSS, HIPAA, and ISO 27001 requirements.",
      "source_url": "https://www.thinkowl.com/owldesk/features/security",
      "measured_on": "2026-09-14T11:57:01.357Z"
    }
  ]
}