{
  "generated_from": "https://saas-ranking.com/helpdesk/trengo",
  "disclaimer": "Every result describes what we found at the addresses we checked on the date given. It is not a statement about what the vendor does or does not have. The score is a public transparency score, not a product or security rating.",
  "snapshot": "r6.60658",
  "snapshot_run": 6,
  "score_version": "v1",
  "vendor": {
    "name": "Trengo",
    "domain": "trengo.com"
  },
  "category": {
    "slug": "helpdesk",
    "name": "Helpdesk"
  },
  "score": 17,
  "band": "F",
  "measured": 12,
  "of": 12,
  "criteria": [
    {
      "key": "dpa",
      "name": "Data processing agreement",
      "weight": 3,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://trengo.com/legal/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/legal/data-processing-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/data-processing-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/legal/data-processing-addendum",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/legal/gdpr",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/trust/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/privacy/dpa",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T05:58:09.143Z"
    },
    {
      "key": "subprozessoren",
      "name": "Subprocessor list",
      "weight": 3,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://trengo.com/legal/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/sub-processors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/legal/sub-processors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/trust/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/privacy/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/legal/subprocessor-list",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T05:58:09.149Z"
    },
    {
      "key": "datenregion",
      "name": "Data location stated",
      "weight": 3,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://trengo.com/security",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://trengo.com/trust",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/legal/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/privacy-policy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/compliance",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/legal/privacy-policy",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T05:58:09.153Z"
    },
    {
      "key": "statusseite",
      "name": "Status page with history",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://status.trengo.com/",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://trengo.com/status",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com.statuspage.io/",
          "result": "Could not be fetched: fetch failed."
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T05:58:09.156Z"
    },
    {
      "key": "preise",
      "name": "Public pricing",
      "weight": 2,
      "result": "found",
      "source_url": "https://trengo.com/prices",
      "addresses_checked": [
        {
          "url": "https://trengo.com/pricing",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T05:58:09.157Z"
    },
    {
      "key": "zertifizierungen",
      "name": "Certifications named",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://trengo.com/security",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://trengo.com/trust",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/trust-center",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/compliance",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/legal/security",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trust.trengo.com/",
          "result": "The name \"trust.trengo.com\" could not be resolved."
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T05:58:09.158Z"
    },
    {
      "key": "sla",
      "name": "Uptime SLA with a figure",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://trengo.com/legal/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/legal/service-level-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/trust/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/uptime",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/legal/uptime-sla",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T05:58:09.158Z"
    },
    {
      "key": "transport",
      "name": "HTTPS enforced with HSTS",
      "weight": 2,
      "result": "found",
      "source_url": "https://trengo.com/",
      "addresses_checked": [
        {
          "url": "http://trengo.com/",
          "result": "redirects to https://trengo.com/"
        },
        {
          "url": "https://trengo.com/",
          "result": "HSTS max-age=15552000"
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T05:58:09.158Z"
    },
    {
      "key": "tracker_vor_einwilligung",
      "name": "No third-party tracking before consent",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://trengo.com/",
          "result": "third-party requests before any interaction: 48752163.fs1.hubspotusercontent-na1.net, a.quora.com, ad.doubleclick.net, api.hubapi.com, api.kiflo.com, api.widget.trengo.eu, app.optibase.io, cdn-cookieyes.com, cdn.cr-relay.com, cdn.dreamdata.cloud, cdn.jsdelivr.net, cdn.kiflo.com, cdn.odyn.dev, cdn.prod.website-files.com, cdn.weglot.com, code.jquery.com, d3e54v103j8qbb.cloudfront.net, fonts.bunny.net, forms-na1.hsforms.com, forms.hsforms.com, hubspotonwebflow.com, js.hs-banner.com, js.hs-scripts.com, js.hsadspixel.net, js.hsforms.net, log.cookieyes.com, px.ads.linkedin.com, q.quora.com, region1.analytics.google.com, s.ml-attr.com, sc.lfeeder.com, script.tapfiliate.com, snap.licdn.com, static.hotjar.com, static.hsappstatic.net, static.widget.trengo.eu, stats.g.doubleclick.net, tr-rc.lfeeder.com, trengo.s3.eu-central-1.amazonaws.com, www.google-analytics.com, www.google.com, www.google.de, www.googletagmanager.com"
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T05:58:09.159Z"
    },
    {
      "key": "security_txt",
      "name": "security.txt (RFC 9116)",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://trengo.com/.well-known/security.txt",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T05:58:09.172Z"
    },
    {
      "key": "subprozessor_meldung",
      "name": "Notice before subprocessors change",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://trengo.com/legal/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/sub-processors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/legal/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/legal/data-processing-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/trust/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/legal/sub-processors",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T05:58:09.174Z"
    },
    {
      "key": "datenschutzkontakt",
      "name": "Named privacy contact",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://trengo.com/legal/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/privacy-policy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/legal/privacy-policy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/legal/privacy-notice",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/trust/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trengo.com/datenschutz",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-04T05:58:09.176Z"
    }
  ],
  "details": [
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "amazonaws.com",
      "subject": null,
      "quote": "trengo.s3.eu-central-1.amazonaws.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "bunny.net",
      "subject": null,
      "quote": "fonts.bunny.net",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "cdn-cookieyes.com",
      "subject": null,
      "quote": "cdn-cookieyes.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "cloudfront.net",
      "subject": null,
      "quote": "d3e54v103j8qbb.cloudfront.net",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "cookieyes.com",
      "subject": null,
      "quote": "log.cookieyes.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "cr-relay.com",
      "subject": null,
      "quote": "cdn.cr-relay.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "doubleclick.net",
      "subject": null,
      "quote": "ad.doubleclick.net, stats.g.doubleclick.net",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "dreamdata.cloud",
      "subject": null,
      "quote": "cdn.dreamdata.cloud",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "google-analytics.com",
      "subject": null,
      "quote": "www.google-analytics.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "google.com",
      "subject": null,
      "quote": "region1.analytics.google.com, www.google.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "google.de",
      "subject": null,
      "quote": "www.google.de",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "googletagmanager.com",
      "subject": null,
      "quote": "www.googletagmanager.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hotjar.com",
      "subject": null,
      "quote": "static.hotjar.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hs-banner.com",
      "subject": null,
      "quote": "js.hs-banner.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hs-scripts.com",
      "subject": null,
      "quote": "js.hs-scripts.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hsadspixel.net",
      "subject": null,
      "quote": "js.hsadspixel.net",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hsappstatic.net",
      "subject": null,
      "quote": "static.hsappstatic.net",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hsforms.com",
      "subject": null,
      "quote": "forms-na1.hsforms.com, forms.hsforms.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hsforms.net",
      "subject": null,
      "quote": "js.hsforms.net",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hubapi.com",
      "subject": null,
      "quote": "api.hubapi.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hubspotonwebflow.com",
      "subject": null,
      "quote": "hubspotonwebflow.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hubspotusercontent-na1.net",
      "subject": null,
      "quote": "48752163.fs1.hubspotusercontent-na1.net",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "jquery.com",
      "subject": null,
      "quote": "code.jquery.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "jsdelivr.net",
      "subject": null,
      "quote": "cdn.jsdelivr.net",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "kiflo.com",
      "subject": null,
      "quote": "api.kiflo.com, cdn.kiflo.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "lfeeder.com",
      "subject": null,
      "quote": "sc.lfeeder.com, tr-rc.lfeeder.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "licdn.com",
      "subject": null,
      "quote": "snap.licdn.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "linkedin.com",
      "subject": null,
      "quote": "px.ads.linkedin.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "ml-attr.com",
      "subject": null,
      "quote": "s.ml-attr.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "odyn.dev",
      "subject": null,
      "quote": "cdn.odyn.dev",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "optibase.io",
      "subject": null,
      "quote": "app.optibase.io",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "quora.com",
      "subject": null,
      "quote": "a.quora.com, q.quora.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "tapfiliate.com",
      "subject": null,
      "quote": "script.tapfiliate.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "trengo.eu",
      "subject": null,
      "quote": "api.widget.trengo.eu, static.widget.trengo.eu",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "website-files.com",
      "subject": null,
      "quote": "cdn.prod.website-files.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "weglot.com",
      "subject": null,
      "quote": "cdn.weglot.com",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.163Z"
    },
    {
      "key": "hsts_frist",
      "name": "HSTS max-age",
      "value": "15552000",
      "subject": null,
      "quote": "max-age=15552000; includeSubDomains; preload",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.158Z"
    },
    {
      "key": "hsts_option",
      "name": "HSTS option",
      "value": "include-subdomains",
      "subject": null,
      "quote": "max-age=15552000; includeSubDomains; preload",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.158Z"
    },
    {
      "key": "hsts_option",
      "name": "HSTS option",
      "value": "preload",
      "subject": null,
      "quote": "max-age=15552000; includeSubDomains; preload",
      "source_url": "https://trengo.com/",
      "measured_on": "2026-09-04T05:58:09.158Z"
    }
  ]
}