{
  "generated_from": "https://saas-ranking.com/helpdesk/uservoice",
  "disclaimer": "Every result describes what we found at the addresses we checked on the date given. It is not a statement about what the vendor does or does not have. The score is a public transparency score, not a product or security rating.",
  "snapshot": "r7.74650",
  "snapshot_run": 7,
  "score_version": "v1",
  "vendor": {
    "name": "UserVoice",
    "domain": "uservoice.com"
  },
  "category": {
    "slug": "helpdesk",
    "name": "Helpdesk"
  },
  "score": 22,
  "band": "F",
  "measured": 12,
  "of": 12,
  "criteria": [
    {
      "key": "dpa",
      "name": "Data processing agreement",
      "weight": 3,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://uservoice.com/legal/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/legal/data-processing-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/data-processing-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/legal/data-processing-addendum",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/legal/gdpr",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/trust/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/privacy/dpa",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:53:26.430Z"
    },
    {
      "key": "subprozessoren",
      "name": "Subprocessor list",
      "weight": 3,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://uservoice.com/legal/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/sub-processors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/legal/sub-processors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/trust/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/privacy/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/legal/subprocessor-list",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:53:26.431Z"
    },
    {
      "key": "datenregion",
      "name": "Data location stated",
      "weight": 3,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://uservoice.com/security",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/trust",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/legal/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/privacy",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://uservoice.com/privacy-policy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/compliance",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/legal/privacy-policy",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:53:26.432Z"
    },
    {
      "key": "statusseite",
      "name": "Status page with history",
      "weight": 2,
      "result": "found",
      "source_url": "https://status.uservoice.com/",
      "addresses_checked": [
        {
          "url": "https://status.uservoice.com/",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:53:26.433Z"
    },
    {
      "key": "preise",
      "name": "Public pricing",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://uservoice.com/pricing",
          "result": "reached and rendered, no match"
        },
        {
          "url": "https://uservoice.com/pricing/",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://uservoice.com/plans",
          "result": "reached, no match (HTTP 200)"
        },
        {
          "url": "https://uservoice.com/en/pricing",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/pricing-plans",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:53:26.433Z"
    },
    {
      "key": "zertifizierungen",
      "name": "Certifications named",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://uservoice.com/security",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/trust",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/trust-center",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/compliance",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/legal/security",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://trust.uservoice.com/",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:53:26.434Z"
    },
    {
      "key": "sla",
      "name": "Uptime SLA with a figure",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://uservoice.com/legal/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/legal/service-level-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/trust/sla",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/uptime",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/legal/uptime-sla",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:53:26.434Z"
    },
    {
      "key": "transport",
      "name": "HTTPS enforced with HSTS",
      "weight": 2,
      "result": "found",
      "source_url": "https://uservoice.com/",
      "addresses_checked": [
        {
          "url": "http://uservoice.com/",
          "result": "redirects to https://uservoice.com/"
        },
        {
          "url": "https://uservoice.com/",
          "result": "HSTS max-age=31536000"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:53:26.435Z"
    },
    {
      "key": "tracker_vor_einwilligung",
      "name": "No third-party tracking before consent",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://uservoice.com/",
          "result": "third-party requests before any interaction: app.termly.io, cdn.jsdelivr.net, cdn.prod.website-files.com, d3e54v103j8qbb.cloudfront.net, hubspotv2.use1-marketplace-1p-apps-prod-red.if.webflow.services, js-na2.hs-scripts.com, js.hs-scripts.com, pagead2.googlesyndication.com, use.typekit.net, www.googletagmanager.com"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:53:26.436Z"
    },
    {
      "key": "security_txt",
      "name": "security.txt (RFC 9116)",
      "weight": 1,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://uservoice.com/.well-known/security.txt",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:53:26.438Z"
    },
    {
      "key": "subprozessor_meldung",
      "name": "Notice before subprocessors change",
      "weight": 2,
      "result": "not_found",
      "source_url": null,
      "addresses_checked": [
        {
          "url": "https://uservoice.com/legal/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/sub-processors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/legal/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/dpa",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/legal/data-processing-agreement",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/trust/subprocessors",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/legal/sub-processors",
          "result": "reached, no match (HTTP 404)"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:53:26.438Z"
    },
    {
      "key": "datenschutzkontakt",
      "name": "Named privacy contact",
      "weight": 1,
      "result": "found",
      "source_url": "https://uservoice.com/privacy",
      "addresses_checked": [
        {
          "url": "https://uservoice.com/legal/privacy",
          "result": "reached, no match (HTTP 404)"
        },
        {
          "url": "https://uservoice.com/privacy",
          "result": "found"
        }
      ],
      "note": null,
      "measured_on": "2026-09-05T03:53:26.439Z"
    }
  ],
  "details": [
    {
      "key": "datenschutzkontakt_art",
      "name": "Privacy contact",
      "value": "data-protection-officer",
      "subject": null,
      "quote": "Data Protection Officer",
      "source_url": "https://uservoice.com/privacy",
      "measured_on": "2026-09-05T03:53:26.439Z"
    },
    {
      "key": "datenschutzkontakt_art",
      "name": "Privacy contact",
      "value": "dedicated-address",
      "subject": null,
      "quote": "[address]@uservoice.com",
      "source_url": "https://uservoice.com/privacy",
      "measured_on": "2026-09-05T03:53:26.439Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "cloudfront.net",
      "subject": null,
      "quote": "d3e54v103j8qbb.cloudfront.net",
      "source_url": "https://uservoice.com/",
      "measured_on": "2026-09-05T03:53:26.437Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "googlesyndication.com",
      "subject": null,
      "quote": "pagead2.googlesyndication.com",
      "source_url": "https://uservoice.com/",
      "measured_on": "2026-09-05T03:53:26.437Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "googletagmanager.com",
      "subject": null,
      "quote": "www.googletagmanager.com",
      "source_url": "https://uservoice.com/",
      "measured_on": "2026-09-05T03:53:26.437Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "hs-scripts.com",
      "subject": null,
      "quote": "js-na2.hs-scripts.com, js.hs-scripts.com",
      "source_url": "https://uservoice.com/",
      "measured_on": "2026-09-05T03:53:26.437Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "jsdelivr.net",
      "subject": null,
      "quote": "cdn.jsdelivr.net",
      "source_url": "https://uservoice.com/",
      "measured_on": "2026-09-05T03:53:26.437Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "termly.io",
      "subject": null,
      "quote": "app.termly.io",
      "source_url": "https://uservoice.com/",
      "measured_on": "2026-09-05T03:53:26.437Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "typekit.net",
      "subject": null,
      "quote": "use.typekit.net",
      "source_url": "https://uservoice.com/",
      "measured_on": "2026-09-05T03:53:26.437Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "webflow.services",
      "subject": null,
      "quote": "hubspotv2.use1-marketplace-1p-apps-prod-red.if.webflow.services",
      "source_url": "https://uservoice.com/",
      "measured_on": "2026-09-05T03:53:26.437Z"
    },
    {
      "key": "drittanbieter",
      "name": "Third-party host on first load",
      "value": "website-files.com",
      "subject": null,
      "quote": "cdn.prod.website-files.com",
      "source_url": "https://uservoice.com/",
      "measured_on": "2026-09-05T03:53:26.437Z"
    },
    {
      "key": "hsts_frist",
      "name": "HSTS max-age",
      "value": "31536000",
      "subject": null,
      "quote": "max-age=31536000",
      "source_url": "https://uservoice.com/",
      "measured_on": "2026-09-05T03:53:26.436Z"
    }
  ]
}