GLPI vs iTop

Two open-source service desks kept by teams that will not license one.

The result

GLPITransparency 35/100 EBand ERank 11 of 28 in IT service management
iTopTransparency 22/100 FBand FRank 18 of 28 in IT service management

3 differences out of 10 criteria we could measure for both, last measured 2026-09-02. They match on 7 of the 10 criteria we could measure for both.

Public transparency score, not a product or security rating. This page compares what these two vendors publish, not what their products do.

Where they differ

Criterion	What we found
Public pricing	We found it for GLPI (source). For iTop we checked 5 addresses and found none.
Certifications named	We found it for iTop (source). For GLPI we checked 6 addresses and found none.
HTTPS enforced with HSTS	We found it for GLPI (source). For iTop we checked 2 addresses and found none.

Where they match

Found for both, each with its source on the vendor page:

Data location stated

Found for neither at the addresses we checked (8 for GLPI, 8 for iTop on the first of them). That is what we found, not a statement about what either vendor has.

Measured for only one of the two

2 criteria could be measured for only one of the two, so they are left out of the comparison entirely. That is a statement about our measurement, not about either vendor.

Notice before subprocessors change not measured for GLPI
Named privacy contact not measured for GLPI

The full labels

Every criterion with its weight, and the band each vendor lands in. Every line links the page we found it on; a cross means we found nothing at the addresses we checked.

Transparency labelsaas-ranking.com

GLPI

glpi-project.org · IT service management

E 35of 100 Rank 11 of 28

Published commitments2 of 7 found, 2 not measured

not foundData processing agreement×3
not foundSubprocessor list×3
foundData location stated×3
not foundStatus page with history×2
foundPublic pricing×2
not measuredNotice before subprocessors change×2
not foundCertifications named×1
not foundUptime SLA with a figure×1
not measuredNamed privacy contact×1

Measured behaviour1 of 3 found

foundHTTPS enforced with HSTS×2
not foundNo third-party tracking before consent×2
not foundsecurity.txt (RFC 9116)×1

Checked 2026-08-31. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

Transparency labelsaas-ranking.com

iTop

combodo.com · IT service management

F 22of 100 Rank 18 of 28

Published commitments3 of 9 found

not foundData processing agreement×3
not foundSubprocessor list×3
foundData location stated×3
not foundStatus page with history×2
not foundPublic pricing×2
not foundNotice before subprocessors change×2
foundCertifications named×1
not foundUptime SLA with a figure×1
foundNamed privacy contact×1

Measured behaviour0 of 3 found

not foundHTTPS enforced with HSTS×2
not foundNo third-party tracking before consent×2
not foundsecurity.txt (RFC 9116)×1

Checked 2026-09-02. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

Keep going

The order of the two names is the order of our editorial list. It is not a ranking, and no vendor pays to appear here or to appear first. See how we measure.