SaaS Ranking

Uptime SLA with a figure

"High availability" is marketing. "99.9 %" is a commitment.

Weight in the overall score: 1. See how we score · back to all criteria.

Published

An availability commitment with a figure.

VendorCategorySource
ActiveCampaign Email marketing https://www.activecampaign.com/legal/service-level-agreement
Ashby Applicant tracking https://www.ashbyhq.com/resources/sla
Cal.com Scheduling https://cal.com/sla
Cognito Forms Surveys and forms https://www.cognitoforms.com/legal
Formbricks Surveys and forms https://formbricks.com/sla
Freshdesk Helpdesk https://www.freshworks.com/helpdesk/sla/
Freshworks CRM https://www.freshworks.com/sla/
Intercom Helpdesk https://www.intercom.com/legal/service-level-agreement
Jobvite Applicant tracking https://www.jobvite.com/sla/
Mixpanel Web analytics https://mixpanel.com/legal/sla/
Namely HR and payroll https://namely.com/client-agreements/service-level-agreement-addendum/
pCloud Cloud storage https://www.pcloud.com/
SmartRecruiters Applicant tracking https://www.smartrecruiters.com/sla/
Smartsheet Project management https://www.smartsheet.com/legal/sla
Summize Contract management https://www.summize.com/sla
WorkOS Password and identity https://workos.com/legal/sla

No uptime figure found.

We reached at least one address for each of these vendors and none of them carried it. That is what we found at the addresses we checked, on the date we checked them, and not a statement about what the vendor has.

VendorCategoryWhat we checked
1Password Password and identity 6 addresses checked
Acuity Scheduling Scheduling 6 addresses checked
Adobe Acrobat Sign E-signature 6 addresses checked
Agiloft Contract management 6 addresses checked
Amplitude Web analytics 6 addresses checked
Around Video conferencing 6 addresses checked
Asana Project management 6 addresses checked
Backblaze Cloud storage 6 addresses checked
BambooHR HR and payroll 6 addresses checked
Basecamp Project management 6 addresses checked
bexio Accounting 6 addresses checked
Bitwarden Password and identity 6 addresses checked
Brevo Email marketing 6 addresses checked
Brex Expense management 6 addresses checked
Calendly Scheduling 6 addresses checked
Campaign Monitor Email marketing 6 addresses checked
Capsule CRM 6 addresses checked
Chili Piper Scheduling 6 addresses checked
Clerk Password and identity 6 addresses checked
CleverReach Email marketing 6 addresses checked
Close CRM 6 addresses checked
Concord Contract management 6 addresses checked
Conga Contract management 6 addresses checked
Contractbook Contract management 6 addresses checked
Copper CRM 6 addresses checked
Crisp Helpdesk 6 addresses checked
Customer.io Email marketing 6 addresses checked
Daily Video conferencing 6 addresses checked
Dashlane Password and identity 6 addresses checked
Deel HR and payroll 6 addresses checked
Demio Video conferencing 6 addresses checked
Dialpad Video conferencing 6 addresses checked
DocJuris Contract management 6 addresses checked
DocuSign E-signature 6 addresses checked
Doodle Scheduling 6 addresses checked
Dropbox Cloud storage 6 addresses checked
Dropbox Sign E-signature 6 addresses checked
Egnyte Cloud storage 6 addresses checked
eversign E-signature 6 addresses checked
Expensify Expense management 6 addresses checked
Factorial HR and payroll 6 addresses checked
Fathom Analytics Web analytics 6 addresses checked
Fillout Surveys and forms 6 addresses checked
Formstack Surveys and forms 6 addresses checked
FreshBooks Accounting 6 addresses checked
Front Helpdesk 6 addresses checked
fynk Contract management 6 addresses checked
Gorgias Helpdesk 6 addresses checked
GoTo Video conferencing 6 addresses checked
Greenhouse Applicant tracking 6 addresses checked
Heap Web analytics 6 addresses checked
Help Scout Helpdesk 6 addresses checked
HiBob HR and payroll 6 addresses checked
Hiver Helpdesk 6 addresses checked
Hotjar Web analytics 6 addresses checked
HR Cloud HR and payroll 6 addresses checked
HubSpot CRM 6 addresses checked
IDrive Cloud storage 6 addresses checked
Insightly CRM 6 addresses checked
Ironclad Contract management 6 addresses checked
JazzHR Applicant tracking 6 addresses checked
Jitsi Video conferencing 6 addresses checked
Jotform Surveys and forms 6 addresses checked
JumpCloud Password and identity 6 addresses checked
Juro Contract management 6 addresses checked
Kayako Helpdesk 6 addresses checked
Keeper Password and identity 6 addresses checked
Klaviyo Email marketing 6 addresses checked
LamaPoll Surveys and forms 6 addresses checked
LastPass Password and identity 6 addresses checked
Lever Applicant tracking 6 addresses checked
Lexware Office Accounting 6 addresses checked
LimeSurvey Surveys and forms 6 addresses checked
Linear Project management 6 addresses checked
LinkSquares Contract management 6 addresses checked
LiveAgent Helpdesk 6 addresses checked
Livestorm Video conferencing 6 addresses checked
luckycloud Cloud storage 6 addresses checked
Mailchimp Email marketing 6 addresses checked
Matomo Web analytics 6 addresses checked
monday.com Project management 6 addresses checked
Moneybird Accounting 6 addresses checked
Mooncard Expense management 6 addresses checked
Navan Expense management 6 addresses checked
Nextcloud Cloud storage 6 addresses checked
Notion Project management 6 addresses checked
Nutshell CRM 6 addresses checked
Okta Password and identity 6 addresses checked
Omnisend Email marketing 6 addresses checked
OneLogin Password and identity 6 addresses checked
ownCloud Cloud storage 6 addresses checked
Paperform Surveys and forms 6 addresses checked
Payhawk Expense management 6 addresses checked
Pennylane Accounting 6 addresses checked
Pinpoint Applicant tracking 6 addresses checked
Pipedrive CRM 6 addresses checked
Pirsch Web analytics 6 addresses checked
Piwik PRO Web analytics 6 addresses checked
Plausible Web analytics 6 addresses checked
Pleo Expense management 6 addresses checked
PostHog Web analytics 6 addresses checked
Postmark Email marketing 6 addresses checked
Qualtrics Surveys and forms 6 addresses checked
QuickBooks Accounting 6 addresses checked
Ramp Expense management 6 addresses checked
Recruitee Applicant tracking 6 addresses checked
Remote HR and payroll 6 addresses checked
Rippling HR and payroll 6 addresses checked
Rydoo Expense management 6 addresses checked
Salesforce CRM 6 addresses checked
SavvyCal Scheduling 6 addresses checked
Setmore Scheduling 6 addresses checked
sevDesk Accounting 6 addresses checked
Shortcut Project management 6 addresses checked
Sign.com E-signature 6 addresses checked
Signaturit E-signature 6 addresses checked
signNow E-signature 6 addresses checked
Simple Analytics Web analytics 6 addresses checked
SimplyBook.me Scheduling 6 addresses checked
Skribble E-signature 6 addresses checked
softgarden Applicant tracking 6 addresses checked
Soldo Expense management 6 addresses checked
Spendesk Expense management 6 addresses checked
Stytch Password and identity 6 addresses checked
SurveyMonkey Surveys and forms 6 addresses checked
Sync.com Cloud storage 6 addresses checked
Tally Surveys and forms 6 addresses checked
Teamtailor Applicant tracking 6 addresses checked
Teamwork Project management 6 addresses checked
Terminland Scheduling 6 addresses checked
Tidio Helpdesk 6 addresses checked
TidyCal Scheduling 6 addresses checked
Trello Project management 6 addresses checked
Tresorit Cloud storage 6 addresses checked
Typeform Surveys and forms 6 addresses checked
Umami Web analytics 6 addresses checked
Wasabi Cloud storage 6 addresses checked
Wave Accounting 6 addresses checked
Whereby Video conferencing 6 addresses checked
Workable Applicant tracking 6 addresses checked
Workday HR and payroll 6 addresses checked
Wrike Project management 6 addresses checked
Xero Accounting 6 addresses checked
YouCanBook.me Scheduling 6 addresses checked
Yousign E-signature 6 addresses checked
Zendesk Helpdesk 6 addresses checked
Zoho Books Accounting 6 addresses checked
Zoho CRM CRM 6 addresses checked
Zoho Meeting Video conferencing 6 addresses checked
Zoom Video conferencing 6 addresses checked

Not measured

We could not reach these vendors, or their robots.txt asks us not to. This says something about our measurement, not about them. They are left out of the percentage above.

VendorCategoryWhy not
Auth0 Password and identity The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.
Bookla Scheduling The vendor’s server blocked or rate-limited our crawler, so this was not measured.
Box Cloud storage The vendor’s server blocked or rate-limited our crawler, so this was not measured.
Breezy HR Applicant tracking The vendor’s server blocked or rate-limited our crawler, so this was not measured.
Circula Expense management The vendor’s server blocked or rate-limited our crawler, so this was not measured.
ClickUp Project management The vendor’s server blocked or rate-limited our crawler, so this was not measured.
DocSend E-signature The vendor’s server blocked or rate-limited our crawler, so this was not measured.
Evisort Contract management None of the addresses could be reached, so this was not measured.
Groove Helpdesk The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.
Gusto HR and payroll The vendor’s server blocked or rate-limited our crawler, so this was not measured.
Height Project management None of the addresses could be reached, so this was not measured.
Kit Email marketing The vendor’s server blocked or rate-limited our crawler, so this was not measured.
MailerLite Email marketing The vendor’s server blocked or rate-limited our crawler, so this was not measured.
Mailjet Email marketing This vendor was not measured because our run stopped waiting for it.
Moss Expense management The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.
NetSuite Accounting The vendor’s server blocked or rate-limited our crawler, so this was not measured.
PandaDoc E-signature The vendor’s server blocked or rate-limited our crawler, so this was not measured.
Personio HR and payroll The vendor’s server blocked or rate-limited our crawler, so this was not measured.
Sage Accounting The vendor’s server blocked or rate-limited our crawler, so this was not measured.
Sage HR HR and payroll The vendor’s server blocked or rate-limited our crawler, so this was not measured.
SignRequest E-signature The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.
Vonage Video conferencing The vendor’s server blocked or rate-limited our crawler, so this was not measured.
Webex Video conferencing The vendor’s server blocked or rate-limited our crawler, so this was not measured.

Found something we missed? Tell us and the next run picks it up.