IT service management vendors, ranked by transparency
ITSM and service desk platforms, ranked by what they publish about how they handle your data.
- 30Vendors
- 28Ranked
- 12Criteria each
- 2026-08-31Checked
| # | Vendor | Score | DPA | Subproc. | Region | Status | Pricing | Certs | SLA | HSTS | Consent | sec.txt | Notice | Contact |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Atlassian | 89 | ✓ | ✓ | ✓ | ✓ | ✗ | ✓ | ✓ | ✓ | – | ✓ | – | – |
| 2 | Rezolve | 65 | ✓ | ✗ | ✓ | ✓ | ✓ | ✓ | ✗ | ✓ | ✗ | ✗ | – | – |
| 3 | HaloITSM | 60 | ✓ | ✗ | ✓ | ✗ | ✓ | ✓ | ✓ | ✓ | ✗ | ✗ | – | – |
| 4 | Atomicwork | 55 | ✗ | ✓ | ✓ | ✗ | ✓ | ✓ | ✗ | ✓ | ✗ | ✗ | – | – |
| 5 | Siit | 50 | ✗ | ✗ | ✓ | ✓ | ✓ | ✓ | ✗ | ✓ | ✗ | ✗ | – | – |
| 6 | SysAid | 50 | ✗ | ✗ | ✓ | ✓ | ✓ | ✓ | ✗ | ✓ | ✗ | ✗ | – | – |
| 7 | Vivantio | 45 | ✗ | ✗ | ✓ | ✓ | ✓ | ✗ | ✗ | ✓ | ✗ | ✗ | – | – |
| 8 | Xurrent | 42 | ✗ | ✗ | ✓ | ✓ | ✗ | ✓ | ✗ | ✓ | ✗ | – | – | – |
| 9 | Issuetrak | 40 | ✗ | ✗ | ✓ | ✗ | ✓ | ✓ | ✗ | ✓ | ✗ | ✗ | – | – |
| 10 | Ivanti | 40 | ✗ | ✗ | ✓ | ✓ | ✗ | ✗ | ✗ | ✓ | ✗ | ✓ | – | – |
| 11 | GLPI | 35 | ✗ | ✗ | ✓ | ✗ | ✓ | ✗ | ✗ | ✓ | ✗ | ✗ | – | – |
| 12 | ManageEngine | 35 | ✗ | ✗ | ✓ | ✗ | ✗ | ✓ | ✗ | ✓ | ✗ | ✓ | – | – |
| 13 | OTRS | 35 | ✗ | ✗ | ✓ | ✗ | ✗ | ✓ | ✗ | ✓ | ✗ | ✓ | – | – |
| 14 | TOPdesk | 35 | ✗ | ✗ | ✗ | ✓ | ✓ | ✗ | ✗ | ✓ | ✗ | ✓ | – | – |
| 15 | Alloy Software | 30 | ✓ | ✗ | ✗ | ✗ | ✓ | ✓ | ✗ | ✗ | ✗ | ✗ | – | – |
| 16 | Cireson | 30 | ✗ | ✗ | ✓ | ✗ | ✓ | ✓ | ✗ | ✗ | ✗ | ✗ | – | – |
| 17 | Jitbit | 25 | ✗ | ✗ | ✓ | ✗ | ✓ | ✗ | ✗ | ✗ | ✗ | ✗ | – | – |
| 18 | SolarWinds | 25 | ✗ | ✗ | ✗ | ✗ | ✓ | ✓ | ✗ | ✓ | ✗ | ✗ | – | – |
| 19 | iTop | 20 | ✗ | ✗ | ✓ | ✗ | ✗ | ✓ | ✗ | ✗ | ✗ | ✗ | – | – |
| 20 | Serviceaide | 20 | ✗ | ✗ | ✗ | ✗ | ✓ | ✗ | ✗ | ✓ | ✗ | ✗ | – | – |
| 21 | EasyVista | 17 | ✗ | ✗ | ✗ | – | ✗ | ✗ | ✓ | ✓ | ✗ | ✗ | – | – |
| 22 | InvGate | 15 | ✗ | ✗ | ✗ | ✗ | ✓ | ✓ | ✗ | ✗ | ✗ | ✗ | – | – |
| 23 | Matrix42 | 15 | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✓ | ✗ | ✓ | – | – |
| 24 | SapphireIMS | 10 | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✓ | ✗ | ✗ | – | – |
| 25 | Symphony SummIT | 5 | ✗ | ✗ | ✗ | ✗ | ✗ | ✓ | ✗ | ✗ | ✗ | ✗ | – | – |
| 26 | Deepser | 0 | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | – | – |
| 27 | Motadata | 0 | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | – | – |
| 28 | Track-It | 0 | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | – | – |
| ServiceNow | not enough data | – | – | – | – | – | ✗ | – | ✓ | ✓ | – | – | – | |
| Spiceworks | not enough data | – | – | – | – | – | – | – | ✓ | ✗ | – | – | – |
This category, criterion by criterion
How this market does on each criterion, with its own share and how it compares with the rest.
Data processing agreement · Subprocessor list · Data location stated · Status page with history · Public pricing · Certifications named · Uptime SLA with a figure · HTTPS enforced with HSTS · No third-party tracking before consent · security.txt (RFC 9116)
Every result links its source on the vendor page. A dash means we could not measure it, not that it is missing. See how we score.