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TOPdesk vs Ivanti

Service desks that meet in the same tender, one European and one American.

TOPdesktopdesk.com

Public transparency

30/100EBand E

Rank 13 of 31 in IT service management

E

  1. Data processing agreement: not found
  2. Subprocessor list: not found
  3. Data location stated: not found
  4. Status page with history: found
  5. Public pricing: found
  6. Certifications named: not found
  7. Uptime SLA with a figure: not found
  8. HTTPS enforced with HSTS: found
  9. No third-party tracking before consent: not found
  10. security.txt (RFC 9116): found
  11. Notice before subprocessors change: not found
  12. Named privacy contact: not found

Checked 2026-10-1712 checks

9point difference3differing criteria

Ivantiivanti.com

Public transparency

39/100EBand E

Rank 6 of 31 in IT service management

E

  1. Data processing agreement: not found
  2. Subprocessor list: not found
  3. Data location stated: found
  4. Status page with history: found
  5. Public pricing: not found
  6. Certifications named: not found
  7. Uptime SLA with a figure: not found
  8. HTTPS enforced with HSTS: found
  9. No third-party tracking before consent: not found
  10. security.txt (RFC 9116): found
  11. Notice before subprocessors change: not found
  12. Named privacy contact: found

Checked 2026-10-1612 checks

3 differences out of 12 criteria we could measure for both, last measured 2026-10-17. They match on 9 of the 12 criteria we could measure for both.

No change recorded in these results since 2026-09-11. We compare every new measurement with the one before it; one that finds the same thing is not a change.

Public transparency score, not a product or security rating. This page compares what these two vendors publish, not what their products do.

Prepare your vendor review

A source is a starting point. Check the product, plan, legal entity and date before treating it as evidence for your purchase. These questions do not change the transparency score.

TOPdesk

4 found · 8 not found · 0 not measured across 12 public checks.

12 of 12 criteria have a measured result from the last 30 days. Oldest dated result: 2026-10-17.

Investigate 8 open evidence questions
  1. Data processing agreement

    Please share the current data processing agreement for the product and plan we are considering, including its annexes and signing process.

    Inspect this check
  2. Subprocessor list

    Which subprocessors apply to our product, what does each process, and in which countries? Please share the current list.

    Inspect this check
  3. Data location stated

    Which locations apply to our primary data, backups and support access? Which region can we select for this plan?

    Inspect this check
  4. Certifications named

    Please share the current certificate or audit report and its scope, covered legal entity, products and validity period.

    Inspect this check
  5. Uptime SLA with a figure

    Which availability commitment applies to our plan? Please include the measurement window, exclusions and credit claim process.

    Inspect this check
  6. No third-party tracking before consent

    Which third-party requests occur before a visitor makes a choice, and for what purpose? Please distinguish the public website from the product.

    Inspect this check
  7. Notice before subprocessors change

    How will you notify us before a subprocessor changes, with how much notice, and what response options apply to our contract?

    Inspect this check
  8. Named privacy contact

    Which privacy contact handles requests for our account, and what escalation path should we use?

    Inspect this check

Ivanti

5 found · 7 not found · 0 not measured across 12 public checks.

12 of 12 criteria have a measured result from the last 30 days. Oldest dated result: 2026-10-16.

Investigate 7 open evidence questions
  1. Data processing agreement

    Please share the current data processing agreement for the product and plan we are considering, including its annexes and signing process.

    Inspect this check
  2. Subprocessor list

    Which subprocessors apply to our product, what does each process, and in which countries? Please share the current list.

    Inspect this check
  3. Public pricing

    Please confirm the total cost for our seats and usage, including minimum commitments, add-ons, overages and renewal terms.

    Inspect this check
  4. Certifications named

    Please share the current certificate or audit report and its scope, covered legal entity, products and validity period.

    Inspect this check
  5. Uptime SLA with a figure

    Which availability commitment applies to our plan? Please include the measurement window, exclusions and credit claim process.

    Inspect this check
  6. No third-party tracking before consent

    Which third-party requests occur before a visitor makes a choice, and for what purpose? Please distinguish the public website from the product.

    Inspect this check
  7. Notice before subprocessors change

    How will you notify us before a subprocessor changes, with how much notice, and what response options apply to our contract?

    Inspect this check

Criterion by criterion

CriterionTOPdeskIvanti
Data location stated Not found, 7 addresses checkedChecked 2026-10-17
7 addresses
  1. https://topdesk.com/security – reached, no match (HTTP 404)
  2. https://topdesk.com/trust – reached, no match (HTTP 404)
  3. https://topdesk.com/legal/privacy – reached, no match (HTTP 404)
  4. https://topdesk.com/privacy – reached, no match (HTTP 404)
  5. https://topdesk.com/privacy-policy – reached, no match (HTTP 200)
  6. https://topdesk.com/compliance – reached, no match (HTTP 404)
  7. https://topdesk.com/legal/privacy-policy – reached, no match (HTTP 404)
 FoundChecked 2026-10-16
Source
  1. https://www.ivanti.com/company/legal/privacy-policy
Public pricing FoundChecked 2026-10-17
Source
  1. https://www.topdesk.com/en/pricing/
 Not found, 5 addresses checkedChecked 2026-10-16
5 addresses
  1. https://ivanti.com/pricing – reached, no match (HTTP 404)
  2. https://ivanti.com/pricing/ – reached, no match (HTTP 404)
  3. https://ivanti.com/plans – reached, no match (HTTP 404)
  4. https://ivanti.com/en/pricing – reached, no match (HTTP 404)
  5. https://ivanti.com/pricing-plans – reached, no match (HTTP 404)
Named privacy contact Not found, 7 addresses checkedChecked 2026-10-17
7 addresses
  1. https://topdesk.com/legal/privacy – reached, no match (HTTP 404)
  2. https://topdesk.com/privacy – reached, no match (HTTP 404)
  3. https://topdesk.com/privacy-policy – reached, no match (HTTP 200)
  4. https://topdesk.com/legal/privacy-policy – reached, no match (HTTP 404)
  5. https://topdesk.com/legal/privacy-notice – reached, no match (HTTP 404)
  6. https://topdesk.com/trust/privacy – reached, no match (HTTP 404)
  7. https://topdesk.com/datenschutz – reached, no match (HTTP 404)
 FoundChecked 2026-10-16
Source
  1. https://www.ivanti.com/company/legal/privacy-policy
Data processing agreement Not found, 8 addresses checkedChecked 2026-10-17
8 addresses
  1. https://topdesk.com/legal/dpa – reached, no match (HTTP 404)
  2. https://topdesk.com/dpa – reached, no match (HTTP 404)
  3. https://topdesk.com/legal/data-processing-agreement – reached, no match (HTTP 404)
  4. https://topdesk.com/data-processing-agreement – reached, no match (HTTP 404)
  5. https://topdesk.com/legal/data-processing-addendum – reached, no match (HTTP 404)
  6. https://topdesk.com/legal/gdpr – reached, no match (HTTP 404)
  7. https://topdesk.com/trust/dpa – reached, no match (HTTP 404)
  8. https://topdesk.com/privacy/dpa – reached, no match (HTTP 404)
 Not found, 8 addresses checkedChecked 2026-10-16
8 addresses
  1. https://ivanti.com/legal/dpa – reached, no match (HTTP 404)
  2. https://ivanti.com/dpa – reached, no match (HTTP 404)
  3. https://ivanti.com/legal/data-processing-agreement – reached, no match (HTTP 404)
  4. https://ivanti.com/data-processing-agreement – reached, no match (HTTP 404)
  5. https://ivanti.com/legal/data-processing-addendum – reached, no match (HTTP 404)
  6. https://ivanti.com/legal/gdpr – reached, no match (HTTP 404)
  7. https://ivanti.com/trust/dpa – reached, no match (HTTP 404)
  8. https://ivanti.com/privacy/dpa – reached, no match (HTTP 404)
Subprocessor list Not found, 7 addresses checkedChecked 2026-10-17
7 addresses
  1. https://topdesk.com/legal/subprocessors – reached, no match (HTTP 404)
  2. https://topdesk.com/subprocessors – reached, no match (HTTP 404)
  3. https://topdesk.com/sub-processors – reached, no match (HTTP 404)
  4. https://topdesk.com/legal/sub-processors – reached, no match (HTTP 404)
  5. https://topdesk.com/trust/subprocessors – reached, no match (HTTP 404)
  6. https://topdesk.com/privacy/subprocessors – reached, no match (HTTP 404)
  7. https://topdesk.com/legal/subprocessor-list – reached, no match (HTTP 404)
 Not found, 7 addresses checkedChecked 2026-10-16
7 addresses
  1. https://ivanti.com/legal/subprocessors – reached, no match (HTTP 404)
  2. https://ivanti.com/subprocessors – reached, no match (HTTP 404)
  3. https://ivanti.com/sub-processors – reached, no match (HTTP 404)
  4. https://ivanti.com/legal/sub-processors – reached, no match (HTTP 404)
  5. https://ivanti.com/trust/subprocessors – reached, no match (HTTP 404)
  6. https://ivanti.com/privacy/subprocessors – reached, no match (HTTP 404)
  7. https://ivanti.com/legal/subprocessor-list – reached, no match (HTTP 404)
Status page with history FoundChecked 2026-10-17
Source
  1. https://status.topdesk.com/
 FoundChecked 2026-10-16
Source
  1. https://status.ivanticloud.com/
HTTPS enforced with HSTS FoundChecked 2026-10-17
Source
  1. https://topdesk.com/
 FoundChecked 2026-10-16
Source
  1. https://ivanti.com/
No third-party tracking before consent Not found, 1 address checkedChecked 2026-10-17
1 address
  1. https://topdesk.com/ – third-party requests before any interaction: consent.cookiebot.com, consentcdn.cookiebot.com, player.vimeo.com, static.cloudflareinsights.com, www.googletagmanager.com
 Not found, 1 address checkedChecked 2026-10-16
1 address
  1. https://ivanti.com/ – third-party requests before any interaction: api.claydar.com, cdn.claydar.com, cdnjs.cloudflare.com, i.vimeocdn.com, img.en25.com, js.monitor.azure.com, my.g2.com, player.vimeo.com, server-side-tagging-agl2jup2aa-uc.a.run.app, static.claydar.com, static.cloud.coveo.com, static.cloudflareinsights.com, tracking-api.g2.com, transcend-cdn.com, www.googletagmanager.com, www.redditstatic.com, www.youtube-nocookie.com, www.youtube.com
Notice before subprocessors change Not found, 8 addresses checkedChecked 2026-10-17
8 addresses
  1. https://topdesk.com/legal/subprocessors – reached, no match (HTTP 404)
  2. https://topdesk.com/subprocessors – reached, no match (HTTP 404)
  3. https://topdesk.com/sub-processors – reached, no match (HTTP 404)
  4. https://topdesk.com/legal/dpa – reached, no match (HTTP 404)
  5. https://topdesk.com/dpa – reached, no match (HTTP 404)
  6. https://topdesk.com/legal/data-processing-agreement – reached, no match (HTTP 404)
  7. https://topdesk.com/trust/subprocessors – reached, no match (HTTP 404)
  8. https://topdesk.com/legal/sub-processors – reached, no match (HTTP 404)
 Not found, 8 addresses checkedChecked 2026-10-16
8 addresses
  1. https://ivanti.com/legal/subprocessors – reached, no match (HTTP 404)
  2. https://ivanti.com/subprocessors – reached, no match (HTTP 404)
  3. https://ivanti.com/sub-processors – reached, no match (HTTP 404)
  4. https://ivanti.com/legal/dpa – reached, no match (HTTP 404)
  5. https://ivanti.com/dpa – reached, no match (HTTP 404)
  6. https://ivanti.com/legal/data-processing-agreement – reached, no match (HTTP 404)
  7. https://ivanti.com/trust/subprocessors – reached, no match (HTTP 404)
  8. https://ivanti.com/legal/sub-processors – reached, no match (HTTP 404)
Certifications named Not found, 6 addresses checkedChecked 2026-10-17
6 addresses
  1. https://topdesk.com/security – reached, no match (HTTP 404)
  2. https://topdesk.com/trust – reached, no match (HTTP 404)
  3. https://topdesk.com/trust-center – reached, no match (HTTP 404)
  4. https://topdesk.com/compliance – reached, no match (HTTP 404)
  5. https://topdesk.com/legal/security – reached, no match (HTTP 404)
  6. https://trust.topdesk.com/ – The name "trust.topdesk.com" could not be resolved.
 Not found, 6 addresses checkedChecked 2026-10-16
6 addresses
  1. https://ivanti.com/security – reached, no match (HTTP 200)
  2. https://ivanti.com/trust – reached, no match (HTTP 404)
  3. https://ivanti.com/trust-center – reached, no match (HTTP 404)
  4. https://ivanti.com/compliance – reached, no match (HTTP 404)
  5. https://ivanti.com/legal/security – reached, no match (HTTP 404)
  6. https://trust.ivanti.com/ – reached, no match (HTTP 200)
Uptime SLA with a figure Not found, 6 addresses checkedChecked 2026-10-17
6 addresses
  1. https://topdesk.com/legal/sla – reached, no match (HTTP 404)
  2. https://topdesk.com/sla – reached, no match (HTTP 404)
  3. https://topdesk.com/legal/service-level-agreement – reached, no match (HTTP 404)
  4. https://topdesk.com/trust/sla – reached, no match (HTTP 404)
  5. https://topdesk.com/uptime – reached, no match (HTTP 404)
  6. https://topdesk.com/legal/uptime-sla – reached, no match (HTTP 404)
 Not found, 6 addresses checkedChecked 2026-10-16
6 addresses
  1. https://ivanti.com/legal/sla – reached, no match (HTTP 404)
  2. https://ivanti.com/sla – reached, no match (HTTP 404)
  3. https://ivanti.com/legal/service-level-agreement – reached, no match (HTTP 404)
  4. https://ivanti.com/trust/sla – reached, no match (HTTP 404)
  5. https://ivanti.com/uptime – reached, no match (HTTP 404)
  6. https://ivanti.com/legal/uptime-sla – reached, no match (HTTP 404)
security.txt (RFC 9116) FoundChecked 2026-10-17
Source
  1. https://www.topdesk.com/.well-known/security.txt
 FoundChecked 2026-10-16
Source
  1. https://www.ivanti.com/.well-known/security.txt

Differences first, then by weight. A cross is what we found at the addresses we checked on that date, not a statement about what either vendor has.

The full labels

Every criterion with its weight, and the band each vendor lands in.

Transparency labelsaas-ranking.com

TOPdesk

topdesk.com · IT service management

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
E 30of 100 Rank 13 of 31

Published commitments2 of 9 found

Measured behaviour2 of 3 found

Checked 2026-10-17. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

Transparency labelsaas-ranking.com

Ivanti

ivanti.com · IT service management

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
E 39of 100 Rank 6 of 31

Published commitments3 of 9 found

Measured behaviour2 of 3 found

Checked 2026-10-16. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

Take it with you

Both vendors in one file, with every address we checked and every sentence we read, for a procurement file.

Use your current quotes in the SaaS cost calculator to add a cost comparison to this evidence review.

The address carries nothing but the two vendors: no filter, no sort order, nothing about you.

Keep going

The order of the two names is the order of our editorial list. It is not a ranking, and no vendor pays to appear here or to appear first. See how we measure.