Zoho CRM vs Freshworks
Two suites competing on price against the incumbents, often evaluated together.
The result
- Zoho CRMTransparency 25/100 EBand ERank 13 of 16 in CRM
- FreshworksTransparency 39/100 EBand ERank 9 of 16 in CRM
4 differences out of 10 criteria we could measure for both, last measured 2026-09-02. They match on 6 of the 10 criteria we could measure for both.
Public transparency score, not a product or security rating. This page compares what these two vendors publish, not what their products do.
Where they differ
| Criterion | What we found |
|---|---|
| Data location stated | We found it for Freshworks (source). For Zoho CRM we checked 7 addresses and found none. |
| Status page with history | We found it for Zoho CRM (source). For Freshworks we checked 3 addresses and found none. |
| Certifications named | We found it for Freshworks (source). For Zoho CRM we checked 6 addresses and found none. |
| Uptime SLA with a figure | We found it for Freshworks (source). For Zoho CRM we checked 6 addresses and found none. |
Where they match
Found for both, each with its source on the vendor page:
Found for neither at the addresses we checked (8 for Zoho CRM, 8 for Freshworks on the first of them). That is what we found, not a statement about what either vendor has.
Measured for only one of the two
2 criteria could be measured for only one of the two, so they are left out of the comparison entirely. That is a statement about our measurement, not about either vendor.
- Notice before subprocessors change not measured for Zoho CRM
- Named privacy contact not measured for Zoho CRM
The full labels
Every criterion with its weight, and the band each vendor lands in. Every line links the page we found it on; a cross means we found nothing at the addresses we checked.
Transparency labelsaas-ranking.com
Zoho CRM
- A
- B
- C
- D
- E
- F
Published commitments1 of 7 found, 2 not measured
- not foundData processing agreement×3
- not foundSubprocessor list×3
- not foundData location stated×3
- foundStatus page with history×2
- not foundPublic pricing×2
- not measuredNotice before subprocessors change×2
- not foundCertifications named×1
- not foundUptime SLA with a figure×1
- not measuredNamed privacy contact×1
Measured behaviour2 of 3 found
- foundHTTPS enforced with HSTS×2
- not foundNo third-party tracking before consent×2
- foundsecurity.txt (RFC 9116)×1
Checked 2026-08-31. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.
Transparency labelsaas-ranking.com
Freshworks
- A
- B
- C
- D
- E
- F
Published commitments4 of 9 found
- not foundData processing agreement×3
- not foundSubprocessor list×3
- foundData location stated×3
- not foundStatus page with history×2
- not foundPublic pricing×2
- not foundNotice before subprocessors change×2
- foundCertifications named×1
- foundUptime SLA with a figure×1
- foundNamed privacy contact×1
Measured behaviour2 of 3 found
- foundHTTPS enforced with HSTS×2
- not foundNo third-party tracking before consent×2
- foundsecurity.txt (RFC 9116)×1
Checked 2026-09-02. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.
Keep going
The order of the two names is the order of our editorial list. It is not a ranking, and no vendor pays to appear here or to appear first. See how we measure.