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Freshworks (Freshsales): what they publish

freshworks.com · CRM · checked 2026-10-14

39/100EBand E

Rank 13 of 111 in CRM, where the median is 17.

Public transparency score, not a product or security rating. Latest check: 2026-10-14. How the score works.

Evidence at a glance

Choose a check to see its source, date and scope.

Not found means not found at the addresses we checked. Not measured means we could not complete the check.

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Overview

1 day since the newest dated result, 1 since the oldest. 12 of 12 criteria have a measured result in the last 30 days. Failed checks and undated results are excluded.

Evidence freshness is a statement about our measurement and is kept apart from the transparency score, which is frozen at v1. How good our own measurement is.

Transparency labelsaas-ranking.com

Freshworks (Freshsales)

freshworks.com · CRM

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
E 39of 100 Rank 13 of 111

Published commitments4 of 9 found

Measured behaviour2 of 3 found

Checked 2026-10-14. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

Downloads include all checks, source URLs, dates and the snapshot ID for your procurement file. We do not issue badges.

The label is the whole measurement in one object: every criterion with its weight, the band, and the date. Public transparency score, not a product or security rating.

Every line in it links the page we found the result on, or lists the addresses we checked. A cross means we found nothing there, not that Freshworks (Freshsales) has no such document.

Where Freshworks (Freshsales) sits in CRM

  1. A0 0%
  2. B1 0.9%
  3. C3 3%
  4. D8 7%
  5. E28 25%
  6. F71 64%
111 vendors with a score; 6 more without a score because we could measure too little. Bands have fixed thresholds, see how the score works.

The band of Freshworks (Freshsales) is marked. Vendors without a score are the ones where we could measure too few criteria to rank them – a gap on our side, counted separately.

What Freshworks (Freshsales) states

The exact figures and names we read off the pages linked below, with the sentence they stand in. This is what they publish, not what we verified about their systems.

Gaps, heaviest first

✗

Data processing agreement (DPA)

weight 3 of 3

No data processing agreement found.

Checked 8 addresses on 2026-10-14.

Show the 8 addresses we checked
  1. https://freshworks.com/legal/dpa – reached, no match (HTTP 404)
  2. https://freshworks.com/dpa – reached, no match (HTTP 404)
  3. https://freshworks.com/legal/data-processing-agreement – reached, no match (HTTP 404)
  4. https://freshworks.com/data-processing-agreement – reached, no match (HTTP 404)
  5. https://freshworks.com/legal/data-processing-addendum – reached, no match (HTTP 404)
  6. https://freshworks.com/legal/gdpr – reached, no match (HTTP 404)
  7. https://freshworks.com/trust/dpa – reached, no match (HTTP 404)
  8. https://freshworks.com/privacy/dpa – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Data processing agreement in CRM: 15 of 114 companies

✗

Subprocessors: the published list

weight 3 of 3

No subprocessor list found.

Checked 7 addresses on 2026-10-14.

Show the 7 addresses we checked
  1. https://freshworks.com/legal/subprocessors – reached, no match (HTTP 404)
  2. https://freshworks.com/subprocessors – reached, no match (HTTP 404)
  3. https://freshworks.com/sub-processors – reached, no match (HTTP 404)
  4. https://freshworks.com/legal/sub-processors – reached, no match (HTTP 404)
  5. https://freshworks.com/trust/subprocessors – reached, no match (HTTP 404)
  6. https://freshworks.com/privacy/subprocessors – reached, no match (HTTP 404)
  7. https://freshworks.com/legal/subprocessor-list – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Subprocessor list in CRM: 3 of 114 companies

✗

Status page with incident history

weight 2 of 3

No public status page found.

Checked 3 addresses on 2026-10-14.

Show the 3 addresses we checked
  1. https://status.freshworks.com/ – reached, no match (HTTP 200)
  2. https://freshworks.com/status – reached, no match (HTTP 404)
  3. https://freshworks.com.statuspage.io/ – Could not be fetched: fetch failed.

Is this wrong? Send us the URL

Across the market: Status page with history in CRM: 17 of 114 companies

✗

Public pricing with figures

weight 2 of 3

No public pricing with figures found.

Checked 5 addresses on 2026-10-14.

Show the 5 addresses we checked
  1. https://freshworks.com/pricing – reached and rendered, no match
  2. https://freshworks.com/pricing/ – reached, no match (HTTP 200)
  3. https://freshworks.com/plans – reached, no match (HTTP 404)
  4. https://freshworks.com/en/pricing – reached, no match (HTTP 404)
  5. https://freshworks.com/pricing-plans – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Public pricing in CRM: 58 of 112 companies

✗weight 2 of 3

Third-party requests seen on the first load, before any interaction.

Checked 1 address on 2026-10-14.

Show the 1 address we checked
  1. https://freshworks.com/ – third-party requests before any interaction: browser.sentry-cdn.com, cdn-ukwest.onetrust.com, cdn.optimizely.com, distillery.wistia.com, embed-cloudfront.wistia.com, embed-ssl.wistia.com, fast.wistia.com, geoip-js.com, geolocation.onetrust.com, www.googletagmanager.com

Is this wrong? Send us the URL

Across the market: No third-party tracking before consent in CRM: 4 of 116 companies

✗

Notice before subprocessors change

weight 2 of 3

No commitment to give notice before subprocessors change found.

Checked 8 addresses on 2026-10-14.

Show the 8 addresses we checked
  1. https://freshworks.com/legal/subprocessors – reached, no match (HTTP 404)
  2. https://freshworks.com/subprocessors – reached, no match (HTTP 404)
  3. https://freshworks.com/sub-processors – reached, no match (HTTP 404)
  4. https://freshworks.com/legal/dpa – reached, no match (HTTP 404)
  5. https://freshworks.com/dpa – reached, no match (HTTP 404)
  6. https://freshworks.com/legal/data-processing-agreement – reached, no match (HTTP 404)
  7. https://freshworks.com/trust/subprocessors – reached, no match (HTTP 404)
  8. https://freshworks.com/legal/sub-processors – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Notice before subprocessors change in CRM: 8 of 111 companies

Evidence

The full source lists sit behind these two groups, so that the answer above stays readable.

Published, with a source 6
✓

Data location: where they say data is hosted

weight 3 of 3

The hosting location is stated on a public page.

  • Locations named next to the hosting wording European Economic Area. This does not establish the company’s headquarters.
    Show the exact wording

    EEA, UK AND SWISS SPECIFIC RIGHTS A) Collected Data (excluding Hosted Data) If you are an individual resident in EEA, UK or Switzerland, you have the following data pro

    Read at https://www.freshworks.com/privacy/

Source: https://www.freshworks.com/privacy/ · checked 2026-10-14

Across the market: Data location stated in CRM: 30 of 113 companies

✓

HTTPS enforced with HSTS

weight 2 of 3

HTTP redirects to HTTPS and the HSTS header is set.

  • HSTS max-age 31536000 seconds (365 days).
    Show the exact wording

    max-age=31536000; includeSubDomains

    Read at https://freshworks.com/
  • HSTS options includeSubDomains.
    Show the exact wording

    max-age=31536000; includeSubDomains

    Read at https://freshworks.com/

Source: https://freshworks.com/ · checked 2026-10-14

Across the market: HTTPS enforced with HSTS in CRM: 64 of 116 companies

✓

Certifications named (SOC 2, ISO 27001)

weight 1 of 3

SOC 2 or ISO 27001 named on a public page.

  • Named on that page CSA STAR (not counted: the sentence does not carry it), Cyber Essentials, FedRAMP (unclear from the sentence), ISO/IEC 27001, ISO/IEC 27701, SOC 2 Type II (not counted: the sentence does not carry it). The sentence we kept does not carry this finding on its own, so it counts in no list and no figure.
    Show the 6 exact wordings

    sentials Plus TX-RAMP SOC 3 CCPA EU-US DPF Swiss-US DPF UK Extension to EU-US DPF ISO/IEC 27001 SoA CSA STAR Level 1 ISO/IEC 27001:2022 SOC 1 Type 2 ISO/IEC 27701:2019 Documents All Public Private Bul...

    Read at https://trust.freshworks.com/

    Questions we have not answered here can go to [address]@freshworks.com Compliance SOC 2 Type 2 Cyber Essentials Cyber Essentials Plus TX-RAMP SOC 3 CCPA EU-US DPF Swiss-US DPF UK Extension to EU-US DP...

    Read at https://trust.freshworks.com/

    e User Guide Data Flow Diagram (DFD) View more Self-Assessments CAIQ HECVAT Full SIG Core View more FedRAMP Readiness Contact Information Certification Package Overview (CPO) FedRAMP Marketplace Data....

    Read at https://trust.freshworks.com/

    Available immediately, with no request: our ISO/IEC 27001:2022 and ISO/IEC 27701:2019 certificates, our SOC 3 report, our sub-processor list, our Data Proces

    Read at https://trust.freshworks.com/

    Available immediately, with no request: our ISO/IEC 27001:2022 and ISO/IEC 27701:2019 certificates, our SOC 3 report, our sub-processor list, our Data Processing Agreement and tech

    Read at https://trust.freshworks.com/

    Available on request, usually within [1] business day(s): our SOC 1 and SOC 2 Type 2 reports and bridge letters, penetration testing attestations, network architecture and data

    Read at https://trust.freshworks.com/

Source: https://trust.freshworks.com/ · checked 2026-10-14

Across the market: Certifications named in CRM: 16 of 113 companies

✓

Uptime SLA with a figure

weight 1 of 3

An availability commitment with a figure.

  • Highest uptime figure on that page 99.999 %.
    Show the exact wording

    If the IT team can promise 99.999% uptime, then that needs to go into the SLA.

    Read at https://www.freshworks.com/sla/

Source: https://www.freshworks.com/sla/ · checked 2026-10-14

Across the market: Uptime SLA with a figure in CRM: 2 of 111 companies

✓

security.txt (RFC 9116)

weight 1 of 3

Served at /.well-known/security.txt.

Source: https://freshworks.com/.well-known/security.txt · checked 2026-10-14

Across the market: security.txt (RFC 9116) in CRM: 10 of 103 companies

✓

Named privacy contact (DPO or privacy address)

weight 1 of 3

A data protection officer or a dedicated privacy address is named.

Source: https://www.freshworks.com/privacy/ · checked 2026-10-14

Across the market: Named privacy contact in CRM: 42 of 112 companies

History

100 0 2026-10-07: 39 of 1002026-10-14: 39 of 100 2026-10-07 2026-10-14
Score over the last 2 runs we measured Freshworks (Freshsales) in: 39 (2026-10-07), 39 (2026-10-14).

Prepare your vendor review

A source is a starting point. Check the product, plan, legal entity and date before treating it as evidence for your purchase. These questions do not change the transparency score.

Freshworks (Freshsales)

6 found · 6 not found · 0 not measured across 12 public checks.

12 of 12 criteria have a measured result from the last 30 days. Oldest dated result: 2026-10-14.

Investigate 6 open evidence questions
  1. Data processing agreement

    Please share the current data processing agreement for the product and plan we are considering, including its annexes and signing process.

    Inspect this check
  2. Subprocessor list

    Which subprocessors apply to our product, what does each process, and in which countries? Please share the current list.

    Inspect this check
  3. Status page with history

    Where can we review incident history for the service we will use, and how do we subscribe to incident updates?

    Inspect this check
  4. Public pricing

    Please confirm the total cost for our seats and usage, including minimum commitments, add-ons, overages and renewal terms.

    Inspect this check
  5. No third-party tracking before consent

    Which third-party requests occur before a visitor makes a choice, and for what purpose? Please distinguish the public website from the product.

    Inspect this check
  6. Notice before subprocessors change

    How will you notify us before a subprocessor changes, with how much notice, and what response options apply to our contract?

    Inspect this check

Compare

A shortlist holds up to six vendors across categories and lives entirely in the address of its page: share the link, bookmark it, put it in a ticket. Nothing is stored, so we do not know it exists.

Compared with

Each comparison lists only the criteria where the two differ, with the source for every one. All comparisons.