SaaS transparency ranking · Contact centre

Contact centre with a status page with history

Which vendors publish a status page that still shows past incidents?

9 of 28 Contact centre vendors we measure, that is 32 %. Public transparency score, not a product or security rating.

A status page without incident history tells you nothing about reliability. This is a list of what these vendors publish, found by us at the addresses we checked on the date in each row. Vendors that are not on it may publish the same thing somewhere we did not look, or behind a login – the list says nothing about them.

found, source linked
not found at the addresses we checked
not measured by us
12 criteria in the order of the methodology, heaviest first within each group.

1
Aircallaircall.io

Transparency 61/100 CBand C
1. Data processing agreement: found
2. Subprocessor list: not found
3. Data location stated: found
4. Status page with history: found
5. Public pricing: not found
6. Certifications named: found
7. Uptime SLA with a figure: not found
8. HTTPS enforced with HSTS: found
9. No third-party tracking before consent: not found
10. security.txt (RFC 9116): not found
11. Notice before subprocessors change: found
12. Named privacy contact: found
7 found5 gapsGaps Subprocessor list, Public pricing, +3Compare
3
Puzzelpuzzel.com

Transparency 47/100 DBand D
1. Data processing agreement: not found
2. Subprocessor list: found
3. Data location stated: not measured
4. Status page with history: found
5. Public pricing: not found
6. Certifications named: not found
7. Uptime SLA with a figure: not found
8. HTTPS enforced with HSTS: found
9. No third-party tracking before consent: not found
10. security.txt (RFC 9116): not found
11. Notice before subprocessors change: found
12. Named privacy contact: not measured
4 found6 gaps2 not measuredGaps Data processing agreement, Public pricing, +4Compare
4
JustCalljustcall.io

Transparency 43/100 DBand D
1. Data processing agreement: not found
2. Subprocessor list: not found
3. Data location stated: found
4. Status page with history: found
5. Public pricing: found
6. Certifications named: found
7. Uptime SLA with a figure: not found
8. HTTPS enforced with HSTS: found
9. No third-party tracking before consent: not found
10. security.txt (RFC 9116): not found
11. Notice before subprocessors change: not found
12. Named privacy contact: not found
5 found7 gapsGaps Data processing agreement, Subprocessor list, +5Compare
5
Nextivanextiva.com

Transparency 43/100 DBand D
1. Data processing agreement: not found
2. Subprocessor list: not found
3. Data location stated: found
4. Status page with history: found
5. Public pricing: found
6. Certifications named: not found
7. Uptime SLA with a figure: not found
8. HTTPS enforced with HSTS: found
9. No third-party tracking before consent: not found
10. security.txt (RFC 9116): not found
11. Notice before subprocessors change: not found
12. Named privacy contact: found
5 found7 gapsGaps Data processing agreement, Subprocessor list, +5Compare
7
Talkdesktalkdesk.com

Transparency 39/100 EBand E
1. Data processing agreement: not found
2. Subprocessor list: not found
3. Data location stated: found
4. Status page with history: found
5. Public pricing: found
6. Certifications named: not found
7. Uptime SLA with a figure: not found
8. HTTPS enforced with HSTS: not found
9. No third-party tracking before consent: not found
10. security.txt (RFC 9116): found
11. Notice before subprocessors change: not found
12. Named privacy contact: found
5 found7 gapsGaps Data processing agreement, Subprocessor list, +5Compare
8
Diabolocomdiabolocom.com

Transparency 30/100 EBand E
1. Data processing agreement: not found
2. Subprocessor list: not found
3. Data location stated: not found
4. Status page with history: found
5. Public pricing: found
6. Certifications named: not found
7. Uptime SLA with a figure: not found
8. HTTPS enforced with HSTS: found
9. No third-party tracking before consent: not found
10. security.txt (RFC 9116): not found
11. Notice before subprocessors change: not found
12. Named privacy contact: found
4 found8 gapsGaps Data processing agreement, Subprocessor list, +6Compare
14
Wildixwildix.com

Transparency 17/100 FBand F
1. Data processing agreement: not found
2. Subprocessor list: not found
3. Data location stated: not found
4. Status page with history: found
5. Public pricing: not found
6. Certifications named: not found
7. Uptime SLA with a figure: not found
8. HTTPS enforced with HSTS: found
9. No third-party tracking before consent: not found
10. security.txt (RFC 9116): not found
11. Notice before subprocessors change: not found
12. Named privacy contact: not found
2 found10 gapsGaps Data processing agreement, Subprocessor list, +8Compare
15
Placetelplacetel.de

Transparency 14/100 FBand F
1. Data processing agreement: not found
2. Subprocessor list: not found
3. Data location stated: not found
4. Status page with history: found
5. Public pricing: not found
6. Certifications named: not found
7. Uptime SLA with a figure: not found
8. HTTPS enforced with HSTS: not found
9. No third-party tracking before consent: not found
10. security.txt (RFC 9116): not measured
11. Notice before subprocessors change: not found
12. Named privacy contact: found
2 found9 gaps1 not measuredGaps Data processing agreement, Subprocessor list, +7Compare
20
Sipgatesipgate.de

Transparency 13/100 FBand F
1. Data processing agreement: not found
2. Subprocessor list: not found
3. Data location stated: not found
4. Status page with history: found
5. Public pricing: not found
6. Certifications named: not found
7. Uptime SLA with a figure: not found
8. HTTPS enforced with HSTS: not found
9. No third-party tracking before consent: not found
10. security.txt (RFC 9116): found
11. Notice before subprocessors change: not found
12. Named privacy contact: not found
2 found10 gapsGaps Data processing agreement, Subprocessor list, +8Compare

Contact centre with a status page with history

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