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Puzzel

puzzel.com · Contact centre · checked 2026-09-05

47/100DBand D

Rank 3 of 27 in Contact centre, where the median is 17.

We measured 10 of 12 criteria for Puzzel on 2026-09-05. We found 4 with a source and did not find 6 at the addresses we checked; 2 we could not measure at all. That is a transparency score of 47 out of 100, band D.

Overview

Transparency labelsaas-ranking.com

Puzzel

puzzel.com · Contact centre

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
D 47of 100 Rank 3 of 27

Published commitments3 of 7 found, 2 not measured

Measured behaviour1 of 3 found

Checked 2026-09-05. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

The evidence pack carries every criterion with its source, the addresses we checked, the date and the data snapshot id – the four things a procurement file needs and a screenshot loses. We do not issue badges: a badge is the first step towards a paid placement, and there is none here.

The label is the whole measurement in one object: every criterion with its weight, the band, and the date. Public transparency score, not a product or security rating.

Every line in it links the page we found the result on, or lists the addresses we checked. A cross means we found nothing there, not that Puzzel has no such document.

What they state

The exact figures and names we read off the pages linked below, with the sentence they stand in. This is what they publish, not what we verified about their systems.

Gaps, heaviest first

✗

Data processing agreement

weight 3 of 3

No data processing agreement found.

Checked 8 addresses on 2026-09-05.

Show the 8 addresses we checked
  1. https://puzzel.com/legal/dpa – reached, no match (HTTP 404)
  2. https://puzzel.com/dpa – reached, no match (HTTP 404)
  3. https://puzzel.com/legal/data-processing-agreement – reached, no match (HTTP 404)
  4. https://puzzel.com/data-processing-agreement – reached, no match (HTTP 404)
  5. https://puzzel.com/legal/data-processing-addendum – reached, no match (HTTP 404)
  6. https://puzzel.com/legal/gdpr – reached, no match (HTTP 404)
  7. https://puzzel.com/trust/dpa – reached, no match (HTTP 404)
  8. https://puzzel.com/privacy/dpa – reached, no match (HTTP 404)

Is this wrong? Send us the URL

✗

Public pricing

weight 2 of 3

No public pricing with figures found.

Checked 5 addresses on 2026-09-05.

Show the 5 addresses we checked
  1. https://puzzel.com/pricing – reached and rendered, no match
  2. https://puzzel.com/pricing/ – reached, no match (HTTP 200)
  3. https://puzzel.com/plans – reached, no match (HTTP 404)
  4. https://puzzel.com/en/pricing – reached, no match (HTTP 404)
  5. https://puzzel.com/pricing-plans – reached, no match (HTTP 404)

Is this wrong? Send us the URL

✗

No third-party tracking before consent

weight 2 of 3

No consent-free first load found.

Checked 1 address on 2026-09-05.

Show the 1 address we checked
  1. https://puzzel.com/ – third-party requests before any interaction: 139754417.fs1.hubspotusercontent-eu1.net, 144293324.fs1.hubspotusercontent-eu1.net, alb.reddit.com, api.claydar.com, app-eu1.hubspot.com, bat.bing.com, bat.bing.net, cdn.amplitude.com, cdn.claydar.com, cdn.drda.io, cdn.dreamdata.cloud, cta-eu1.hubspot.com, eye.security, fonts.googleapis.com, fonts.gstatic.com, forms-eu1.hscollectedforms.net, forms-eu1.hsforms.com, js-eu1.hs-analytics.net, js-eu1.hs-banner.com, js-eu1.hsadspixel.net, js-eu1.hscollectedforms.net, js-eu1.hsforms.net, js-eu1.hubspot.com, js.storylane.io, perf-eu1.hsforms.com, pixel-config.reddit.com, px.ads.linkedin.com, sc.lfeeder.com, scripts.clarity.ms, snap.licdn.com, sr-client-cfg.eu.amplitude.com, static.claydar.com, tr-rc.lfeeder.com, track-eu1.hubspot.com, unpkg.com, www.clarity.ms, www.eye.security, www.googletagmanager.com, www.redditstatic.com

Is this wrong? Send us the URL

✗

Certifications named

weight 1 of 3

No named certification found.

Checked 6 addresses on 2026-09-05.

Show the 6 addresses we checked
  1. https://puzzel.com/security – reached, no match (HTTP 404)
  2. https://puzzel.com/trust – reached, no match (HTTP 404)
  3. https://puzzel.com/trust-center – reached, no match (HTTP 404)
  4. https://puzzel.com/compliance – reached, no match (HTTP 404)
  5. https://puzzel.com/legal/security – reached, no match (HTTP 404)
  6. https://trust.puzzel.com/ – reached, no match (HTTP 200)

Is this wrong? Send us the URL

✗

Uptime SLA with a figure

weight 1 of 3

No uptime figure found.

Checked 6 addresses on 2026-09-05.

Show the 6 addresses we checked
  1. https://puzzel.com/legal/sla – reached, no match (HTTP 404)
  2. https://puzzel.com/sla – reached, no match (HTTP 404)
  3. https://puzzel.com/legal/service-level-agreement – reached, no match (HTTP 404)
  4. https://puzzel.com/trust/sla – reached, no match (HTTP 404)
  5. https://puzzel.com/uptime – reached, no match (HTTP 404)
  6. https://puzzel.com/legal/uptime-sla – reached, no match (HTTP 404)

Is this wrong? Send us the URL

✗

security.txt (RFC 9116)

weight 1 of 3

No security.txt found.

Checked 1 address on 2026-09-05.

Show the 1 address we checked
  1. https://puzzel.com/.well-known/security.txt – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Evidence

The full source lists sit behind these two groups, so that the answer above stays readable.

Published, with a source 4
✓

Subprocessor list

weight 3 of 3

The actual list is published, not just a promise to keep one.

Source: https://www.puzzel.com/sub-processors · checked 2026-09-05

✓

Status page with history

weight 2 of 3

A public status page with incident history.

Source: https://status.io/pages/58207f2bf02471510e000303 · checked 2026-09-05

✓

HTTPS enforced with HSTS

weight 2 of 3

HTTP redirects to HTTPS and the HSTS header is set.

  • HSTS max-age 31536000 seconds (365 days).
    Show the exact wording

    max-age=31536000

    Read at https://puzzel.com/

Source: https://puzzel.com/ · checked 2026-09-05

✓

Notice before subprocessors change

weight 2 of 3

The vendor commits publicly to giving notice before the list changes.

Source: https://www.puzzel.com/sub-processors · checked 2026-09-05

Not measured by us 2
–

Data location stated

weight 3 of 3

Not measured. The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.

Show the 7 addresses we checked
  1. https://puzzel.com/security – reached, no match (HTTP 404)
  2. https://puzzel.com/trust – reached, no match (HTTP 404)
  3. https://puzzel.com/legal/privacy – reached, no match (HTTP 404)
  4. https://puzzel.com/privacy – reached, no match (HTTP 404)
  5. https://puzzel.com/privacy-policy – excluded by robots.txt
  6. https://puzzel.com/compliance – reached, no match (HTTP 404)
  7. https://puzzel.com/legal/privacy-policy – reached, no match (HTTP 404)

Is this wrong? Send us the URL

–

Named privacy contact

weight 1 of 3

Not measured. The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.

Show the 7 addresses we checked
  1. https://puzzel.com/legal/privacy – reached, no match (HTTP 404)
  2. https://puzzel.com/privacy – reached, no match (HTTP 404)
  3. https://puzzel.com/privacy-policy – excluded by robots.txt
  4. https://puzzel.com/legal/privacy-policy – reached, no match (HTTP 404)
  5. https://puzzel.com/legal/privacy-notice – reached, no match (HTTP 404)
  6. https://puzzel.com/trust/privacy – reached, no match (HTTP 404)
  7. https://puzzel.com/datenschutz – reached, no match (HTTP 404)

Is this wrong? Send us the URL

History

Not enough completed runs yet to draw a line. The next runs fill this in.

Compare

A shortlist holds up to six vendors across categories and lives entirely in the address of its page: share the link, bookmark it, put it in a ticket. Nothing is stored, so we do not know it exists.