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Rackspace: what they publish

rackspace.com · Email hosting · checked 2026-10-14

Not enough data: 6 of 12 criteria measured, so no transparency score

Public transparency score, not a product or security rating. Latest check: 2026-10-14. How the score works.

Evidence at a glance

Choose a check to see its source, date and scope.

Not found means not found at the addresses we checked. Not measured means we could not complete the check.

Start a vendor reviewDownload evidence (CSV)

Overview

3 days since the newest dated result, 3 since the oldest. 6 of 12 criteria have a measured result in the last 30 days. Failed checks and undated results are excluded.

Evidence freshness is a statement about our measurement and is kept apart from the transparency score, which is frozen at v1. How good our own measurement is.

Transparency labelsaas-ranking.com

Rackspace

rackspace.com · Email hosting

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
Not enough data6 of 12 measured, no score

Published commitments1 of 3 found, 6 not measured

Measured behaviour2 of 3 found

Checked 2026-10-14. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

Downloads include all checks, source URLs, dates and the snapshot ID for your procurement file. We do not issue badges.

The label is the whole measurement in one object: every criterion with its weight, the band, and the date. Public transparency score, not a product or security rating. We could measure 6 of 12 criteria, which is below our threshold, so there is no rank. That is a statement about our measurement, not about Rackspace.

Every line in it links the page we found the result on, or lists the addresses we checked. A cross means we found nothing there, not that Rackspace has no such document.

What Rackspace states

The exact figures and names we read off the pages linked below, with the sentence they stand in. This is what they publish, not what we verified about their systems.

Gaps, heaviest first

✗

Status page with incident history

weight 2 of 3

No public status page found.

Checked 3 addresses on 2026-10-14.

Show the 3 addresses we checked
  1. https://status.rackspace.com/ – reached, no match (HTTP 200)
  2. https://rackspace.com/status – No answer within 10 seconds.
  3. https://rackspace.com.statuspage.io/ – Could not be fetched: fetch failed.

Is this wrong? Send us the URL

Across the market: Status page with history in Email hosting: 7 of 39 companies

✗

Public pricing with figures

weight 2 of 3

No public pricing with figures found.

Checked 5 addresses on 2026-10-14.

Show the 5 addresses we checked
  1. https://rackspace.com/pricing – No answer within 10 seconds.
  2. https://rackspace.com/pricing/ – No answer within 10 seconds.
  3. https://rackspace.com/plans – reached, no match (HTTP 404)
  4. https://rackspace.com/en/pricing – reached, no match (HTTP 404)
  5. https://rackspace.com/pricing-plans – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Public pricing in Email hosting: 11 of 38 companies

✗weight 2 of 3

Third-party requests seen on the first load, before any interaction.

Checked 1 address on 2026-10-14.

Show the 1 address we checked
  1. https://rackspace.com/ – third-party requests before any interaction: a.usbrowserspeed.com, abm-tracking.demandscience.com, ad.doubleclick.net, cdn.omniconvert.com, cta-service-cms2.hubspot.com, fonts.googleapis.com, fonts.gstatic.com, forms.hscollectedforms.net, forms.hsforms.com, i.ytimg.com, jnn-pa.googleapis.com, js.hs-analytics.net, js.hs-banner.com, js.hs-scripts.com, js.hsadspixel.net, js.hscollectedforms.net, js.hubspot.com, l.tandeminspector.com, pagead2.googlesyndication.com, perf-na1.hsforms.com, region1.google-analytics.com, static.hotjar.com, track.hubspot.com, tracking.intentsify.io, trk.techtarget.com, www.google-analytics.com, www.google.com, www.googletagmanager.com, www.youtube-nocookie.com, www.youtube.com

Is this wrong? Send us the URL

Across the market: No third-party tracking before consent in Email hosting: 15 of 42 companies

Evidence

The full source lists sit behind these two groups, so that the answer above stays readable.

Published, with a source 3
✓

HTTPS enforced with HSTS

weight 2 of 3

HTTP redirects to HTTPS and the HSTS header is set.

  • HSTS max-age 31536000 seconds (365 days).
    Show the exact wording

    max-age=31536000; includeSubDomains

    Read at https://rackspace.com/
  • HSTS options includeSubDomains.
    Show the exact wording

    max-age=31536000; includeSubDomains

    Read at https://rackspace.com/

Source: https://rackspace.com/ · checked 2026-10-14

Across the market: HTTPS enforced with HSTS in Email hosting: 23 of 42 companies

✓

Certifications named (SOC 2, ISO 27001)

weight 1 of 3

SOC 2 or ISO 27001 named on a public page.

  • Named on that page FedRAMP (not counted: the sentence does not carry it), HIPAA (not counted: the sentence does not carry it), HITRUST CSF (not counted: the sentence does not carry it), ISO 9001 (unclear from the sentence), ISO/IEC 27001 (not counted: the sentence does not carry it), PCI DSS (not counted: the sentence does not carry it), SOC 2 (not counted: the sentence does not carry it), TISAX (not counted: the sentence does not carry it). The sentence we kept does not carry this finding on its own, so it counts in no list and no figure.
    Show the 8 exact wordings

    ntent Delivery & Security Association (CDSA) PCI DSS Level 1 - Read more Tech UK Member - Read more FedRAMP JAB P-ATO - Read more FISMA - Read more NIST 800-53 FISMA - Read more NIST 800-171 (“DFARS”)...

    Read at https://www.rackspace.com/compliance

    ontinuous monitoring and third-party reviews "It was important to go with someone who could give us HIPAA compliance, protect data integrity and secure our network, so that when we worked with our phy...

    Read at https://www.rackspace.com/compliance

    MA - Read more NIST 800-171 (“DFARS”) - Read more CMMC - Read more CJIS - Read more ITAR FIPS 140-2 HITRUST - Read more TISAX - Read more Sales Support Careers Sales Ready to get started?

    Read at https://www.rackspace.com/compliance

    Jonathan Fluhart Compliance Certifications Global Regulations ISO/IEC 27001, ISO 14001, ISO 18001, ISO 9001 - Read more HITECH SOC 1 (SSAE 18), SOC 2, SOC 3 - Read more Content Delivery & Security Ass...

    Read at https://www.rackspace.com/compliance

    dergo annual security awareness training Operations Security Our data center operations conform to: ISO 27001/2-based policies and annual review Documented change management procedures Secure document...

    Read at https://www.rackspace.com/compliance

    ore HITECH SOC 1 (SSAE 18), SOC 2, SOC 3 - Read more Content Delivery & Security Association (CDSA) PCI DSS Level 1 - Read more Tech UK Member - Read more FedRAMP JAB P-ATO - Read more FISMA - Read mo...

    Read at https://www.rackspace.com/compliance

    lobal Regulations ISO/IEC 27001, ISO 14001, ISO 18001, ISO 9001 - Read more HITECH SOC 1 (SSAE 18), SOC 2, SOC 3 - Read more Content Delivery & Security Association (CDSA) PCI DSS Level 1 - Read more....

    Read at https://www.rackspace.com/compliance

    800-171 (“DFARS”) - Read more CMMC - Read more CJIS - Read more ITAR FIPS 140-2 HITRUST - Read more TISAX - Read more Sales Support Careers Sales Ready to get started?

    Read at https://www.rackspace.com/compliance

Source: https://www.rackspace.com/compliance · checked 2026-10-14

Across the market: Certifications named in Email hosting: 4 of 39 companies

✓

security.txt (RFC 9116)

weight 1 of 3

Served at /.well-known/security.txt.

Source: https://www.rackspace.com/.well-known/security.txt · checked 2026-10-14

Across the market: security.txt (RFC 9116) in Email hosting: 15 of 39 companies

Not measured by us 6
–

Data processing agreement (DPA)

weight 3 of 3

Not measured. The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.

Show the 8 addresses we checked
  1. https://rackspace.com/legal/dpa – excluded by robots.txt
  2. https://rackspace.com/dpa – reached, no match (HTTP 404)
  3. https://rackspace.com/legal/data-processing-agreement – excluded by robots.txt
  4. https://rackspace.com/data-processing-agreement – reached, no match (HTTP 404)
  5. https://rackspace.com/legal/data-processing-addendum – excluded by robots.txt
  6. https://rackspace.com/legal/gdpr – excluded by robots.txt
  7. https://rackspace.com/trust/dpa – reached, no match (HTTP 404)
  8. https://rackspace.com/privacy/dpa – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Data processing agreement in Email hosting: 2 of 38 companies

–

Subprocessors: the published list

weight 3 of 3

Not measured. The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.

Show the 7 addresses we checked
  1. https://rackspace.com/legal/subprocessors – excluded by robots.txt
  2. https://rackspace.com/subprocessors – blocked or unavailable (HTTP 502)
  3. https://rackspace.com/sub-processors – reached, no match (HTTP 404)
  4. https://rackspace.com/legal/sub-processors – excluded by robots.txt
  5. https://rackspace.com/trust/subprocessors – reached, no match (HTTP 404)
  6. https://rackspace.com/privacy/subprocessors – reached, no match (HTTP 404)
  7. https://rackspace.com/legal/subprocessor-list – excluded by robots.txt

Is this wrong? Send us the URL

Across the market: Subprocessor list in Email hosting: 0 of 38 companies

–

Data location: where they say data is hosted

weight 3 of 3

Not measured. The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.

Show the 7 addresses we checked
  1. https://rackspace.com/security – No answer within 10 seconds.
  2. https://rackspace.com/trust – No answer within 10 seconds.
  3. https://rackspace.com/legal/privacy – excluded by robots.txt
  4. https://rackspace.com/privacy – No answer within 10 seconds.
  5. https://rackspace.com/privacy-policy – blocked or unavailable (HTTP 403)
  6. https://rackspace.com/compliance – reached, no match (HTTP 200)
  7. https://rackspace.com/legal/privacy-policy – excluded by robots.txt

Is this wrong? Send us the URL

Across the market: Data location stated in Email hosting: 6 of 38 companies

–

Notice before subprocessors change

weight 2 of 3

Not measured. The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.

Show the 8 addresses we checked
  1. https://rackspace.com/legal/subprocessors – excluded by robots.txt
  2. https://rackspace.com/subprocessors – reached, no match (HTTP 404)
  3. https://rackspace.com/sub-processors – reached, no match (HTTP 404)
  4. https://rackspace.com/legal/dpa – excluded by robots.txt
  5. https://rackspace.com/dpa – reached, no match (HTTP 404)
  6. https://rackspace.com/legal/data-processing-agreement – excluded by robots.txt
  7. https://rackspace.com/trust/subprocessors – reached, no match (HTTP 404)
  8. https://rackspace.com/legal/sub-processors – excluded by robots.txt

Is this wrong? Send us the URL

Across the market: Notice before subprocessors change in Email hosting: 0 of 38 companies

–

Uptime SLA with a figure

weight 1 of 3

Not measured. The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.

Show the 6 addresses we checked
  1. https://rackspace.com/legal/sla – excluded by robots.txt
  2. https://rackspace.com/sla – blocked or unavailable (HTTP 502)
  3. https://rackspace.com/legal/service-level-agreement – excluded by robots.txt
  4. https://rackspace.com/trust/sla – No answer within 10 seconds.
  5. https://rackspace.com/uptime – reached, no match (HTTP 404)
  6. https://rackspace.com/legal/uptime-sla – excluded by robots.txt

Is this wrong? Send us the URL

Across the market: Uptime SLA with a figure in Email hosting: 0 of 38 companies

–

Named privacy contact (DPO or privacy address)

weight 1 of 3

Not measured. The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.

Show the 7 addresses we checked
  1. https://rackspace.com/legal/privacy – excluded by robots.txt
  2. https://rackspace.com/privacy – reached, no match (HTTP 404)
  3. https://rackspace.com/privacy-policy – blocked or unavailable (HTTP 403)
  4. https://rackspace.com/legal/privacy-policy – excluded by robots.txt
  5. https://rackspace.com/legal/privacy-notice – excluded by robots.txt
  6. https://rackspace.com/trust/privacy – reached, no match (HTTP 404)
  7. https://rackspace.com/datenschutz – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Named privacy contact in Email hosting: 14 of 38 companies

History

Not enough completed runs yet to draw a line. The next runs fill this in.

Prepare your vendor review

A source is a starting point. Check the product, plan, legal entity and date before treating it as evidence for your purchase. These questions do not change the transparency score.

Rackspace

3 found · 3 not found · 6 not measured across 12 public checks.

6 of 12 criteria have a measured result from the last 30 days. Oldest dated result: 2026-10-14.

Investigate 9 open evidence questions
  1. Data processing agreement

    Please share the current data processing agreement for the product and plan we are considering, including its annexes and signing process.

    Inspect this check
  2. Subprocessor list

    Which subprocessors apply to our product, what does each process, and in which countries? Please share the current list.

    Inspect this check
  3. Data location stated

    Which locations apply to our primary data, backups and support access? Which region can we select for this plan?

    Inspect this check
  4. Status page with history

    Where can we review incident history for the service we will use, and how do we subscribe to incident updates?

    Inspect this check
  5. Public pricing

    Please confirm the total cost for our seats and usage, including minimum commitments, add-ons, overages and renewal terms.

    Inspect this check
  6. Uptime SLA with a figure

    Which availability commitment applies to our plan? Please include the measurement window, exclusions and credit claim process.

    Inspect this check
  7. No third-party tracking before consent

    Which third-party requests occur before a visitor makes a choice, and for what purpose? Please distinguish the public website from the product.

    Inspect this check
  8. Notice before subprocessors change

    How will you notify us before a subprocessor changes, with how much notice, and what response options apply to our contract?

    Inspect this check
  9. Named privacy contact

    Which privacy contact handles requests for our account, and what escalation path should we use?

    Inspect this check

Compare

A shortlist holds up to six vendors across categories and lives entirely in the address of its page: share the link, bookmark it, put it in a ticket. Nothing is stored, so we do not know it exists.