SaaS Ranking
Menu

HelpKit: what they publish

helpkit.so · Knowledge base and wiki · checked 2026-10-03

Not enough data: 6 of 12 criteria measured, so no transparency score

Public transparency score, not a product or security rating. Latest check: 2026-10-03. How the score works.

Evidence at a glance

Choose a check to see its source, date and scope.

Not found means not found at the addresses we checked. Not measured means we could not complete the check.

Start a vendor reviewDownload evidence (CSV)

Overview

0 days since the newest dated result, 0 since the oldest. 6 of 12 criteria have a measured result in the last 30 days. Failed checks and undated results are excluded.

Evidence freshness is a statement about our measurement and is kept apart from the transparency score, which is frozen at v1. How good our own measurement is.

Transparency labelsaas-ranking.com

HelpKit

helpkit.so · Knowledge base and wiki

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
Not enough data6 of 12 measured, no score

Published commitments3 of 3 found, 6 not measured

Measured behaviour1 of 3 found

Checked 2026-10-03. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

Downloads include all checks, source URLs, dates and the snapshot ID for your procurement file. We do not issue badges.

The label is the whole measurement in one object: every criterion with its weight, the band, and the date. Public transparency score, not a product or security rating. We could measure 6 of 12 criteria, which is below our threshold, so there is no rank. That is a statement about our measurement, not about HelpKit.

Every line in it links the page we found the result on, or lists the addresses we checked. A cross means we found nothing there, not that HelpKit has no such document.

What HelpKit states

The exact figures and names we read off the pages linked below, with the sentence they stand in. This is what they publish, not what we verified about their systems.

Gaps, heaviest first

✗weight 2 of 3

Third-party requests seen on the first load, before any interaction.

Checked 1 address on 2026-10-03.

Show the 1 address we checked
  1. https://helpkit.so/ – third-party requests before any interaction: ad.doubleclick.net, api.producthunt.com, assets.mailerlite.com, cdn.jsdelivr.net, cdn.tolt.io, eu-assets.i.posthog.com, helpkit-strapi-production.onrender.com, i.ytimg.com, img.icons8.com, plausible.io, public.helpkit.co, senja-assets.b-cdn.net, static.senja.io, widget.senja.io, www.google.com, www.googletagmanager.com

Is this wrong? Send us the URL

Across the market: No third-party tracking before consent in Knowledge base and wiki: 7 of 46 companies

✗

security.txt (RFC 9116)

weight 1 of 3

No security.txt found.

Checked 1 address on 2026-10-03.

Show the 1 address we checked
  1. https://helpkit.so/.well-known/security.txt – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: security.txt (RFC 9116) in Knowledge base and wiki: 4 of 42 companies

Evidence

The full source lists sit behind these two groups, so that the answer above stays readable.

Published, with a source 4
✓

Data processing agreement (DPA)

weight 3 of 3

Published and readable without a login.

Source: https://www.helpkit.so/dpa · checked 2026-10-03

Across the market: Data processing agreement in Knowledge base and wiki: 4 of 44 companies

✓

Public pricing with figures

weight 2 of 3

Actual numbers on a public page.

Source: https://www.helpkit.so/pricing · checked 2026-10-03

Across the market: Public pricing in Knowledge base and wiki: 27 of 44 companies

✓

HTTPS enforced with HSTS

weight 2 of 3

HTTP redirects to HTTPS and the HSTS header is set.

  • HSTS max-age 31536000 seconds (365 days).
    Show the exact wording

    max-age=31536000

    Read at https://helpkit.so/

Source: https://helpkit.so/ · checked 2026-10-03

Across the market: HTTPS enforced with HSTS in Knowledge base and wiki: 27 of 46 companies

✓

Notice before subprocessors change

weight 2 of 3

The vendor commits publicly to giving notice before the list changes.

Source: https://www.helpkit.so/dpa · checked 2026-10-03

Across the market: Notice before subprocessors change in Knowledge base and wiki: 4 of 44 companies

Not measured by us 6
–

Subprocessors: the published list

weight 3 of 3

Not measured. The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.

Show the 7 addresses we checked
  1. https://helpkit.so/legal/subprocessors – excluded by robots.txt
  2. https://helpkit.so/subprocessors – reached, no match (HTTP 404)
  3. https://helpkit.so/sub-processors – reached, no match (HTTP 404)
  4. https://helpkit.so/legal/sub-processors – excluded by robots.txt
  5. https://helpkit.so/trust/subprocessors – reached, no match (HTTP 404)
  6. https://helpkit.so/privacy/subprocessors – excluded by robots.txt
  7. https://helpkit.so/legal/subprocessor-list – excluded by robots.txt

Is this wrong? Send us the URL

Across the market: Subprocessor list in Knowledge base and wiki: 1 of 43 companies

–

Data location: where they say data is hosted

weight 3 of 3

Not measured. The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.

Show the 7 addresses we checked
  1. https://helpkit.so/security – reached, no match (HTTP 404)
  2. https://helpkit.so/trust – reached, no match (HTTP 404)
  3. https://helpkit.so/legal/privacy – excluded by robots.txt
  4. https://helpkit.so/privacy – excluded by robots.txt
  5. https://helpkit.so/privacy-policy – excluded by robots.txt
  6. https://helpkit.so/compliance – reached, no match (HTTP 404)
  7. https://helpkit.so/legal/privacy-policy – excluded by robots.txt

Is this wrong? Send us the URL

Across the market: Data location stated in Knowledge base and wiki: 9 of 43 companies

–

Status page with incident history

weight 2 of 3

Not measured. The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.

Show the 3 addresses we checked
  1. https://status.helpkit.so/ – reached, no match (HTTP 404)
  2. https://helpkit.so/status – excluded by robots.txt
  3. https://helpkit.so.statuspage.io/ – Could not be fetched: fetch failed.

Is this wrong? Send us the URL

Across the market: Status page with history in Knowledge base and wiki: 5 of 43 companies

–

Certifications named (SOC 2, ISO 27001)

weight 1 of 3

Not measured. The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.

Show the 6 addresses we checked
  1. https://helpkit.so/security – reached, no match (HTTP 404)
  2. https://helpkit.so/trust – reached, no match (HTTP 404)
  3. https://helpkit.so/trust-center – reached, no match (HTTP 404)
  4. https://helpkit.so/compliance – reached, no match (HTTP 404)
  5. https://helpkit.so/legal/security – excluded by robots.txt
  6. https://trust.helpkit.so/ – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Certifications named in Knowledge base and wiki: 15 of 43 companies

–

Uptime SLA with a figure

weight 1 of 3

Not measured. The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.

Show the 6 addresses we checked
  1. https://helpkit.so/legal/sla – excluded by robots.txt
  2. https://helpkit.so/sla – reached, no match (HTTP 404)
  3. https://helpkit.so/legal/service-level-agreement – excluded by robots.txt
  4. https://helpkit.so/trust/sla – reached, no match (HTTP 404)
  5. https://helpkit.so/uptime – reached, no match (HTTP 404)
  6. https://helpkit.so/legal/uptime-sla – excluded by robots.txt

Is this wrong? Send us the URL

Across the market: Uptime SLA with a figure in Knowledge base and wiki: 2 of 43 companies

–

Named privacy contact (DPO or privacy address)

weight 1 of 3

Not measured. The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.

Show the 7 addresses we checked
  1. https://helpkit.so/legal/privacy – excluded by robots.txt
  2. https://helpkit.so/privacy – excluded by robots.txt
  3. https://helpkit.so/privacy-policy – excluded by robots.txt
  4. https://helpkit.so/legal/privacy-policy – excluded by robots.txt
  5. https://helpkit.so/legal/privacy-notice – excluded by robots.txt
  6. https://helpkit.so/trust/privacy – reached, no match (HTTP 404)
  7. https://helpkit.so/datenschutz – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Named privacy contact in Knowledge base and wiki: 11 of 43 companies

History

Not enough completed runs yet to draw a line. The next runs fill this in.

Prepare your vendor review

A source is a starting point. Check the product, plan, legal entity and date before treating it as evidence for your purchase. These questions do not change the transparency score.

HelpKit

4 found · 2 not found · 6 not measured across 12 public checks.

6 of 12 criteria have a measured result from the last 30 days. Oldest dated result: 2026-10-03.

Investigate 8 open evidence questions
  1. Subprocessor list

    Which subprocessors apply to our product, what does each process, and in which countries? Please share the current list.

    Inspect this check
  2. Data location stated

    Which locations apply to our primary data, backups and support access? Which region can we select for this plan?

    Inspect this check
  3. Status page with history

    Where can we review incident history for the service we will use, and how do we subscribe to incident updates?

    Inspect this check
  4. Certifications named

    Please share the current certificate or audit report and its scope, covered legal entity, products and validity period.

    Inspect this check
  5. Uptime SLA with a figure

    Which availability commitment applies to our plan? Please include the measurement window, exclusions and credit claim process.

    Inspect this check
  6. No third-party tracking before consent

    Which third-party requests occur before a visitor makes a choice, and for what purpose? Please distinguish the public website from the product.

    Inspect this check
  7. security.txt (RFC 9116)

    Where should we report a vulnerability, and what acknowledgement and follow-up process should we expect?

    Inspect this check
  8. Named privacy contact

    Which privacy contact handles requests for our account, and what escalation path should we use?

    Inspect this check

Compare

A shortlist holds up to six vendors across categories and lives entirely in the address of its page: share the link, bookmark it, put it in a ticket. Nothing is stored, so we do not know it exists.