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PointClickCare: what they publish

pointclickcare.com · Senior living · checked 2026-09-26

35/100EBand E

Rank 1 of 25 in Senior living, where the median is 9.

We measured 12 of 12 criteria for PointClickCare on 2026-09-26. We found 4 with a source and did not find 8 at the addresses we checked. That is a transparency score of 35 out of 100, band E.

Jump to a criterion 12

Overview

2 days since the newest finding, 2 since the oldest. 12 of 12 criteria measured in the last 30 days.

Evidence freshness is a statement about our measurement and is kept apart from the transparency score, which is frozen at v1. How good our own measurement is.

Transparency labelsaas-ranking.com

PointClickCare

pointclickcare.com · Senior living

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
E 35of 100 Rank 1 of 25

Published commitments3 of 9 found

Measured behaviour1 of 3 found

Checked 2026-09-26. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

The evidence pack carries every criterion with its source, the addresses we checked, the date and the data snapshot id – the four things a procurement file needs and a screenshot loses. We do not issue badges: a badge is the first step towards a paid placement, and there is none here.

The label is the whole measurement in one object: every criterion with its weight, the band, and the date. Public transparency score, not a product or security rating.

Every line in it links the page we found the result on, or lists the addresses we checked. A cross means we found nothing there, not that PointClickCare has no such document.

Where PointClickCare sits in Senior living

  1. A0 0%
  2. B0 0%
  3. C0 0%
  4. D0 0%
  5. E3 12%
  6. F22 88%
25 vendors with a score; 5 more without a score because we could measure too little. Bands have fixed thresholds, see how the score works.

The band of PointClickCare is marked. Vendors without a score are the ones where we could measure too few criteria to rank them – a gap on our side, counted separately.

What PointClickCare states

The exact figures and names we read off the pages linked below, with the sentence they stand in. This is what they publish, not what we verified about their systems.

Gaps, heaviest first

✗

Data processing agreement (DPA)

weight 3 of 3

No data processing agreement found.

Checked 8 addresses on 2026-09-26.

Show the 8 addresses we checked
  1. https://pointclickcare.com/legal/dpa – reached, no match (HTTP 404)
  2. https://pointclickcare.com/dpa – reached, no match (HTTP 404)
  3. https://pointclickcare.com/legal/data-processing-agreement – reached, no match (HTTP 404)
  4. https://pointclickcare.com/data-processing-agreement – reached, no match (HTTP 404)
  5. https://pointclickcare.com/legal/data-processing-addendum – reached, no match (HTTP 404)
  6. https://pointclickcare.com/legal/gdpr – reached, no match (HTTP 404)
  7. https://pointclickcare.com/trust/dpa – reached, no match (HTTP 404)
  8. https://pointclickcare.com/privacy/dpa – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Data processing agreement in Senior living: 1 of 26 companies

✗

Subprocessors: the published list

weight 3 of 3

No subprocessor list found.

Checked 7 addresses on 2026-09-26.

Show the 7 addresses we checked
  1. https://pointclickcare.com/legal/subprocessors – reached, no match (HTTP 404)
  2. https://pointclickcare.com/subprocessors – reached, no match (HTTP 404)
  3. https://pointclickcare.com/sub-processors – reached, no match (HTTP 404)
  4. https://pointclickcare.com/legal/sub-processors – reached, no match (HTTP 404)
  5. https://pointclickcare.com/trust/subprocessors – reached, no match (HTTP 404)
  6. https://pointclickcare.com/privacy/subprocessors – reached, no match (HTTP 404)
  7. https://pointclickcare.com/legal/subprocessor-list – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Subprocessor list in Senior living: 0 of 26 companies

✗

Public pricing with figures

weight 2 of 3

No public pricing with figures found.

Checked 5 addresses on 2026-09-26.

Show the 5 addresses we checked
  1. https://pointclickcare.com/pricing – reached, no match (HTTP 404)
  2. https://pointclickcare.com/pricing/ – reached, no match (HTTP 404)
  3. https://pointclickcare.com/plans – reached, no match (HTTP 404)
  4. https://pointclickcare.com/en/pricing – reached, no match (HTTP 404)
  5. https://pointclickcare.com/pricing-plans – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Public pricing in Senior living: 2 of 25 companies

✗weight 2 of 3

Third-party requests seen on the first load, before any interaction.

Checked 1 address on 2026-09-26.

Show the 1 address we checked
  1. https://pointclickcare.com/ – third-party requests before any interaction: 707-wls-443.mktoresp.com, 740-ibo-752.mktoresp.com, a.clarity.ms, a5334142238326784.cdn.optimizely.com, acrobatservices.adobe.com, ad.doubleclick.net, api.zaius.com, app.qualified.com, bat.bing.com, bat.bing.net, browser.sentry-cdn.com, cdn.bizible.com, cdn.bizibly.com, cdn.jsdelivr.net, cdn.optimizely.com, cdn3.optimizely.com, connect.facebook.net, d1igp3oop3iho5.cloudfront.net, distillery.wistia.com, embed-ssl.wistia.com, fast.wistia.com, js.qualified.com, logx.optimizely.com, munchkin.marketo.net, pipedream.wistia.com, px.ads.linkedin.com, region1.analytics.google.com, scripts.clarity.ms, snap.licdn.com, stats.g.doubleclick.net, tr.capterra.com, unpkg.com, www.clarity.ms, www.facebook.com, www.google.com, www.google.de, www.googletagmanager.com

Is this wrong? Send us the URL

Across the market: No third-party tracking before consent in Senior living: 0 of 29 companies

✗

Notice before subprocessors change

weight 2 of 3

No commitment to give notice before subprocessors change found.

Checked 8 addresses on 2026-09-26.

Show the 8 addresses we checked
  1. https://pointclickcare.com/legal/subprocessors – reached, no match (HTTP 404)
  2. https://pointclickcare.com/subprocessors – reached, no match (HTTP 404)
  3. https://pointclickcare.com/sub-processors – reached, no match (HTTP 404)
  4. https://pointclickcare.com/legal/dpa – reached, no match (HTTP 404)
  5. https://pointclickcare.com/dpa – reached, no match (HTTP 404)
  6. https://pointclickcare.com/legal/data-processing-agreement – reached, no match (HTTP 404)
  7. https://pointclickcare.com/trust/subprocessors – reached, no match (HTTP 404)
  8. https://pointclickcare.com/legal/sub-processors – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Notice before subprocessors change in Senior living: 1 of 25 companies

✗

Uptime SLA with a figure

weight 1 of 3

No uptime figure found.

Checked 6 addresses on 2026-09-26.

Show the 6 addresses we checked
  1. https://pointclickcare.com/legal/sla – reached, no match (HTTP 404)
  2. https://pointclickcare.com/sla – reached, no match (HTTP 404)
  3. https://pointclickcare.com/legal/service-level-agreement – reached, no match (HTTP 404)
  4. https://pointclickcare.com/trust/sla – reached, no match (HTTP 404)
  5. https://pointclickcare.com/uptime – reached, no match (HTTP 404)
  6. https://pointclickcare.com/legal/uptime-sla – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Uptime SLA with a figure in Senior living: 1 of 25 companies

✗

security.txt (RFC 9116)

weight 1 of 3

No security.txt found.

Checked 1 address on 2026-09-26.

Show the 1 address we checked
  1. https://pointclickcare.com/.well-known/security.txt – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: security.txt (RFC 9116) in Senior living: 0 of 24 companies

✗

Named privacy contact (DPO or privacy address)

weight 1 of 3

No named privacy contact found.

Checked 7 addresses on 2026-09-26.

Show the 7 addresses we checked
  1. https://pointclickcare.com/legal/privacy – reached, no match (HTTP 200)
  2. https://pointclickcare.com/privacy – reached, no match (HTTP 404)
  3. https://pointclickcare.com/privacy-policy – reached, no match (HTTP 200)
  4. https://pointclickcare.com/legal/privacy-policy – reached, no match (HTTP 200)
  5. https://pointclickcare.com/legal/privacy-notice – reached, no match (HTTP 404)
  6. https://pointclickcare.com/trust/privacy – reached, no match (HTTP 200)
  7. https://pointclickcare.com/datenschutz – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Named privacy contact in Senior living: 6 of 25 companies

Evidence

The full source lists sit behind these two groups, so that the answer above stays readable.

Published, with a source 4
✓

Data location: where they say data is hosted

weight 3 of 3

The hosting location is stated on a public page.

  • Locations named next to the hosting wording Canada, United States.
    Show the 2 exact wordings

    In the event of a disaster affecting PointClickCare's American data center, we will host American customers' data in Canada until the disaster is addressed.

    Read at https://pointclickcare.com/privacy-policy/

    Also note that your information will be stored and accessed outside of Europe, which may include Canada and/or the United States.

    Read at https://pointclickcare.com/privacy-policy/

Source: https://pointclickcare.com/privacy-policy/ · checked 2026-09-26

Across the market: Data location stated in Senior living: 3 of 26 companies

✓

Status page with incident history

weight 2 of 3

A public status page with incident history.

Source: https://status.pointclickcare.com/ · checked 2026-09-26

Across the market: Status page with history in Senior living: 1 of 24 companies

✓

HTTPS enforced with HSTS

weight 2 of 3

HTTP redirects to HTTPS and the HSTS header is set.

Source: https://pointclickcare.com/ · checked 2026-09-26

Across the market: HTTPS enforced with HSTS in Senior living: 13 of 29 companies

✓

Certifications named (SOC 2, ISO 27001)

weight 1 of 3

SOC 2 or ISO 27001 named on a public page.

  • Named on that page HIPAA (unclear from the sentence), HITRUST CSF (not counted: the sentence does not carry it), SOC 2 Type II (not counted: the sentence does not carry it). The sentence we kept does not carry this finding on its own, so it counts in no list and no figure.
    Show the 3 exact wordings

    Senior Care EHR Solution - Penetration Test PACMAN HITRUST NIST CSF report HITRUST NIST CSF report HIPAA & HITECH Security Overview Connected Care Center Security Overview Collective Medical HITRUST C...

    Read at https://trust.pointclickcare.com/

    ical data access: Protected Health Information, Personally Identifiable Information Certifications: HITRUST Our Philosophy The Information Security Team, led by the Chief Information Security Officer....

    Read at https://trust.pointclickcare.com/

    ical data access: Protected Health Information, Personally Identifiable Information Certifications: SOC 2 Type 2 , SOC 1 Type 2 Collective Platform (A&P) We offer hospitals, health systems, and their....

    Read at https://trust.pointclickcare.com/

Source: https://trust.pointclickcare.com/ · checked 2026-09-26

Across the market: Certifications named in Senior living: 2 of 25 companies

History

Not enough completed runs yet to draw a line. The next runs fill this in.

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A shortlist holds up to six vendors across categories and lives entirely in the address of its page: share the link, bookmark it, put it in a ticket. Nothing is stored, so we do not know it exists.