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Zoom: what they publish

zoom.com · Video conferencing · checked 2026-10-15

43/100DBand D

Rank 7 of 24 in Video conferencing, where the median is 30.

Public transparency score, not a product or security rating. Latest check: 2026-10-15. How the score works.

Evidence at a glance

Choose a check to see its source, date and scope.

Not found means not found at the addresses we checked. Not measured means we could not complete the check.

Start a vendor reviewDownload evidence (CSV)

Overview

0 days since the newest dated result, 0 since the oldest. 12 of 12 criteria have a measured result in the last 30 days. Failed checks and undated results are excluded.

Evidence freshness is a statement about our measurement and is kept apart from the transparency score, which is frozen at v1. How good our own measurement is.

Transparency labelsaas-ranking.com

Zoom

zoom.com · Video conferencing

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
D 43of 100 Rank 7 of 24

Published commitments4 of 9 found

Measured behaviour1 of 3 found

Checked 2026-10-15. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

Downloads include all checks, source URLs, dates and the snapshot ID for your procurement file. We do not issue badges.

The label is the whole measurement in one object: every criterion with its weight, the band, and the date. Public transparency score, not a product or security rating.

Every line in it links the page we found the result on, or lists the addresses we checked. A cross means we found nothing there, not that Zoom has no such document.

Where Zoom sits in Video conferencing

  1. A0 0%
  2. B0 0%
  3. C0 0%
  4. D7 29%
  5. E8 33%
  6. F9 38%
24 vendors with a score; 2 more without a score because we could measure too little. Bands have fixed thresholds, see how the score works.

The band of Zoom is marked. Vendors without a score are the ones where we could measure too few criteria to rank them – a gap on our side, counted separately.

What Zoom states

The exact figures and names we read off the pages linked below, with the sentence they stand in. This is what they publish, not what we verified about their systems.

Gaps, heaviest first

✗

Data processing agreement (DPA)

weight 3 of 3

No data processing agreement found.

Checked 8 addresses on 2026-10-15.

Show the 8 addresses we checked
  1. https://zoom.com/legal/dpa – reached, no match (HTTP 404)
  2. https://zoom.com/dpa – reached, no match (HTTP 404)
  3. https://zoom.com/legal/data-processing-agreement – reached, no match (HTTP 404)
  4. https://zoom.com/data-processing-agreement – reached, no match (HTTP 404)
  5. https://zoom.com/legal/data-processing-addendum – reached, no match (HTTP 404)
  6. https://zoom.com/legal/gdpr – reached, no match (HTTP 404)
  7. https://zoom.com/trust/dpa – reached, no match (HTTP 404)
  8. https://zoom.com/privacy/dpa – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Data processing agreement in Video conferencing: 2 of 24 companies

✗

Data location: where they say data is hosted

weight 3 of 3

No statement about data location found.

Checked 7 addresses on 2026-10-15.

Show the 7 addresses we checked
  1. https://zoom.com/security – reached, no match (HTTP 200)
  2. https://zoom.com/trust – reached, no match (HTTP 200)
  3. https://zoom.com/legal/privacy – reached, no match (HTTP 404)
  4. https://zoom.com/privacy – reached, no match (HTTP 200)
  5. https://zoom.com/privacy-policy – reached, no match (HTTP 404)
  6. https://zoom.com/compliance – reached, no match (HTTP 200)
  7. https://zoom.com/legal/privacy-policy – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Data location stated in Video conferencing: 8 of 24 companies

✗weight 2 of 3

Third-party requests seen on the first load, before any interaction.

  • Third-party hosts we saw on the first load 8 bc0a.com, cloudflareinsights.com, cookielaw.org, googletagmanager.com, jsdelivr.net, onetrust.com, optimizely.com, zoom.us.
    Show the 8 exact wordings

    cdn.bc0a.com, ixfd2-api.bc0a.com

    Read at https://zoom.com/

    static.cloudflareinsights.com

    Read at https://zoom.com/

    cdn.cookielaw.org

    Read at https://zoom.com/

    www.googletagmanager.com

    Read at https://zoom.com/

    cdn.jsdelivr.net

    Read at https://zoom.com/

    geolocation.onetrust.com, zoom-privacy.my.onetrust.com

    Read at https://zoom.com/

    a20673560014.cdn.optimizely.com, cdn.optimizely.com, logx.optimizely.com

    Read at https://zoom.com/

    file-paa.zoom.us, st1.zoom.us, us01campaign.zoom.us, us01ccistatic.zoom.us, zoom.us

    Read at https://zoom.com/

Checked 1 address on 2026-10-15.

Show the 1 address we checked
  1. https://zoom.com/ – third-party requests before any interaction: a20673560014.cdn.optimizely.com, cdn.bc0a.com, cdn.cookielaw.org, cdn.jsdelivr.net, cdn.optimizely.com, file-paa.zoom.us, geolocation.onetrust.com, ixfd2-api.bc0a.com, logx.optimizely.com, st1.zoom.us, static.cloudflareinsights.com, us01campaign.zoom.us, us01ccistatic.zoom.us, www.googletagmanager.com, zoom-privacy.my.onetrust.com, zoom.us

Is this wrong? Send us the URL

Across the market: No third-party tracking before consent in Video conferencing: 3 of 26 companies

✗

Notice before subprocessors change

weight 2 of 3

No commitment to give notice before subprocessors change found.

Checked 8 addresses on 2026-10-15.

Show the 8 addresses we checked
  1. https://zoom.com/legal/subprocessors – reached, no match (HTTP 404)
  2. https://zoom.com/subprocessors – reached, no match (HTTP 404)
  3. https://zoom.com/sub-processors – reached, no match (HTTP 404)
  4. https://zoom.com/legal/dpa – reached, no match (HTTP 404)
  5. https://zoom.com/dpa – reached, no match (HTTP 404)
  6. https://zoom.com/legal/data-processing-agreement – reached, no match (HTTP 404)
  7. https://zoom.com/trust/subprocessors – reached, no match (HTTP 404)
  8. https://zoom.com/legal/sub-processors – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Notice before subprocessors change in Video conferencing: 2 of 24 companies

✗

Uptime SLA with a figure

weight 1 of 3

No uptime figure found.

Checked 6 addresses on 2026-10-15.

Show the 6 addresses we checked
  1. https://zoom.com/legal/sla – reached, no match (HTTP 404)
  2. https://zoom.com/sla – reached, no match (HTTP 404)
  3. https://zoom.com/legal/service-level-agreement – reached, no match (HTTP 404)
  4. https://zoom.com/trust/sla – reached, no match (HTTP 404)
  5. https://zoom.com/uptime – reached, no match (HTTP 404)
  6. https://zoom.com/legal/uptime-sla – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Uptime SLA with a figure in Video conferencing: 0 of 24 companies

✗

security.txt (RFC 9116)

weight 1 of 3

No security.txt found.

Checked 1 address on 2026-10-15.

Show the 1 address we checked
  1. https://zoom.com/.well-known/security.txt – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: security.txt (RFC 9116) in Video conferencing: 9 of 23 companies

✗

Named privacy contact (DPO or privacy address)

weight 1 of 3

No named privacy contact found.

Checked 7 addresses on 2026-10-15.

Show the 7 addresses we checked
  1. https://zoom.com/legal/privacy – reached, no match (HTTP 404)
  2. https://zoom.com/privacy – reached, no match (HTTP 200)
  3. https://zoom.com/privacy-policy – reached, no match (HTTP 404)
  4. https://zoom.com/legal/privacy-policy – reached, no match (HTTP 404)
  5. https://zoom.com/legal/privacy-notice – reached, no match (HTTP 404)
  6. https://zoom.com/trust/privacy – reached, no match (HTTP 404)
  7. https://zoom.com/datenschutz – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Named privacy contact in Video conferencing: 12 of 24 companies

Evidence

The full source lists sit behind these two groups, so that the answer above stays readable.

Published, with a source 5
✓

Subprocessors: the published list

weight 3 of 3

The actual list is published, not just a promise to keep one.

Source: https://www.zoom.com/en/trust/subprocessors/ · checked 2026-10-15

Across the market: Subprocessor list in Video conferencing: 5 of 24 companies

✓

Status page with incident history

weight 2 of 3

A public status page with incident history.

Source: https://www.zoomstatus.com/ · checked 2026-10-15

Across the market: Status page with history in Video conferencing: 13 of 25 companies

✓

Public pricing with figures

weight 2 of 3

Actual numbers on a public page.

Source: https://zoom.us/pricing · checked 2026-10-15

Across the market: Public pricing in Video conferencing: 10 of 24 companies

✓

HTTPS enforced with HSTS

weight 2 of 3

HTTP redirects to HTTPS and the HSTS header is set.

  • HSTS max-age 15552000 seconds (180 days).
    Show the exact wording

    max-age=15552000; includeSubDomains

    Read at https://zoom.com/
  • HSTS options includeSubDomains.
    Show the exact wording

    max-age=15552000; includeSubDomains

    Read at https://zoom.com/

Source: https://zoom.com/ · checked 2026-10-15

Across the market: HTTPS enforced with HSTS in Video conferencing: 18 of 26 companies

✓

Certifications named (SOC 2, ISO 27001)

weight 1 of 3

SOC 2 or ISO 27001 named on a public page.

  • Named on that page BSI C5 (not counted: the sentence does not carry it), CSA STAR (unclear from the sentence), Cyber Essentials (unclear from the sentence), FedRAMP (not counted: the sentence does not carry it), HIPAA, HITRUST CSF (unclear from the sentence), ISO/IEC 27001 (not counted: the sentence does not carry it), ISO/IEC 27017 (unclear from the sentence), ISO/IEC 27701 (unclear from the sentence), PCI DSS (not counted: the sentence does not carry it), SOC 2 Type II (unclear from the sentence). The sentence we kept does not carry this finding on its own, so it counts in no list and no figure.
    Show the 11 exact wordings

    ore ENS Security standards for all government agencies and public organizations in Spain Learn More BSI C5 Security of cloud services that leverages internationally recognized security standards Learn...

    Read at https://www.zoom.com/en/trust/legal-compliance/

    earn More SOC 2 + HITRUST SOC 2 Type 2 report that includes controls relevant to HITRUST Learn More CSA STAR Level 2 Registry of security and compliance controls for cloud service offerings Learn More...

    Read at https://www.zoom.com/en/trust/legal-compliance/

    STAR Level 2 Registry of security and compliance controls for cloud service offerings Learn More UK Cyber Essentials Plus UK Government information security assurance scheme Learn More iRAP Security c...

    Read at https://www.zoom.com/en/trust/legal-compliance/

    ms for mobile applications in Taiwan Learn More Zoom for Government certifications and attestations FedRAMP Moderate US Government security standard for cloud products and service Learn more Gov-RAMP....

    Read at https://www.zoom.com/en/trust/legal-compliance/

    cation Community Vendor Assessment Toolkit (HECVAT) Learn More Additional resources Compliance with HIPAA How Zoom enables HIPAA compliance for our customers.

    Read at https://www.zoom.com/en/trust/legal-compliance/

    OC 2 Type 2 report covering Security, Availability, Confidentiality, and Privacy Learn More SOC 2 + HITRUST SOC 2 Type 2 report that includes controls relevant to HITRUST Learn More CSA STAR Level 2 R...

    Read at https://www.zoom.com/en/trust/legal-compliance/

    Commercial certifications and attestations ISO 27001 Globally recognized security standard for implementing an ISMS Learn More ISO 27017 / 18 Globally r

    Read at https://www.zoom.com/en/trust/legal-compliance/

    nd attestations ISO 27001 Globally recognized security standard for implementing an ISMS Learn More ISO 27017 / 18 Globally recognized certification on privacy and cloud computing Learn More ISO 27701...

    Read at https://www.zoom.com/en/trust/legal-compliance/

    arn More ISO 27017 / 18 Globally recognized certification on privacy and cloud computing Learn More ISO 27701 Data privacy framework guiding with GDPR and other regulations Learn More SOC 2 Type 2 SOC...

    Read at https://www.zoom.com/en/trust/legal-compliance/

    otes digital governance of electronic transactions under the Electronic Transactions Act Learn more PCI DSS PCI compliant solution for Zoom Phone and Zoom Contact Center leveraging an integration with...

    Read at https://www.zoom.com/en/trust/legal-compliance/

    ting Learn More ISO 27701 Data privacy framework guiding with GDPR and other regulations Learn More SOC 2 Type 2 SOC 2 Type 2 report covering Security, Availability, Confidentiality, and Privacy Learn...

    Read at https://www.zoom.com/en/trust/legal-compliance/

Source: https://www.zoom.com/en/trust/legal-compliance/ · checked 2026-10-15

Across the market: Certifications named in Video conferencing: 7 of 25 companies

History

100 0 2026-10-08: 43 of 1002026-10-15: 43 of 100 2026-10-08 2026-10-15
Score over the last 2 runs we measured Zoom in: 43 (2026-10-08), 43 (2026-10-15).

Prepare your vendor review

A source is a starting point. Check the product, plan, legal entity and date before treating it as evidence for your purchase. These questions do not change the transparency score.

Zoom

5 found · 7 not found · 0 not measured across 12 public checks.

12 of 12 criteria have a measured result from the last 30 days. Oldest dated result: 2026-10-15.

Investigate 7 open evidence questions
  1. Data processing agreement

    Please share the current data processing agreement for the product and plan we are considering, including its annexes and signing process.

    Inspect this check
  2. Data location stated

    Which locations apply to our primary data, backups and support access? Which region can we select for this plan?

    Inspect this check
  3. Uptime SLA with a figure

    Which availability commitment applies to our plan? Please include the measurement window, exclusions and credit claim process.

    Inspect this check
  4. No third-party tracking before consent

    Which third-party requests occur before a visitor makes a choice, and for what purpose? Please distinguish the public website from the product.

    Inspect this check
  5. security.txt (RFC 9116)

    Where should we report a vulnerability, and what acknowledgement and follow-up process should we expect?

    Inspect this check
  6. Notice before subprocessors change

    How will you notify us before a subprocessor changes, with how much notice, and what response options apply to our contract?

    Inspect this check
  7. Named privacy contact

    Which privacy contact handles requests for our account, and what escalation path should we use?

    Inspect this check

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A shortlist holds up to six vendors across categories and lives entirely in the address of its page: share the link, bookmark it, put it in a ticket. Nothing is stored, so we do not know it exists.