Help Scout vs Helply

Both aim at small teams that find the large suites too heavy.

Help Scouthelpscout.com

Public transparency

30/100EBand E

Rank 21 of 32 in Helpdesk

Data processing agreement: not found
Subprocessor list: not found
Data location stated: not found
Status page with history: found
Public pricing: found
Certifications named: found
Uptime SLA with a figure: not found
HTTPS enforced with HSTS: found
No third-party tracking before consent: not found
security.txt (RFC 9116): not found
Notice before subprocessors change: not found
Named privacy contact: not found

Checked 2026-09-0612 checks

5point difference4differing criteria

Helplyhelply.com

Public transparency

35/100EBand E

Rank 15 of 32 in Helpdesk

Data processing agreement: not found
Subprocessor list: not found
Data location stated: found
Status page with history: not found
Public pricing: found
Certifications named: not found
Uptime SLA with a figure: not found
HTTPS enforced with HSTS: found
No third-party tracking before consent: not found
security.txt (RFC 9116): not found
Notice before subprocessors change: not found
Named privacy contact: found

Checked 2026-09-0612 checks

4 differences out of 12 criteria we could measure for both, last measured 2026-09-06. They match on 8 of the 12 criteria we could measure for both.

Public transparency score, not a product or security rating. This page compares what these two vendors publish, not what their products do.

Criterion by criterion

Criterion	Help Scout	Helply
Data location stated	Not found, 7 addresses checked 7 addresses `https://helpscout.com/security` – reached, no match (HTTP 200) `https://helpscout.com/trust` – reached, no match (HTTP 404) `https://helpscout.com/legal/privacy` – reached, no match (HTTP 404) `https://helpscout.com/privacy` – reached, no match (HTTP 200) `https://helpscout.com/privacy-policy` – reached, no match (HTTP 200) `https://helpscout.com/compliance` – reached, no match (HTTP 404) `https://helpscout.com/legal/privacy-policy` – reached, no match (HTTP 404)	Found Source `https://helply.com/privacy`
Status page with history	Found Source `https://status.helpscout.com/`	Not found, 3 addresses checked 3 addresses `https://status.helply.com/` – Could not be fetched: fetch failed. `https://helply.com/status` – reached, no match (HTTP 404) `https://helply.com.statuspage.io/` – Could not be fetched: fetch failed.
Certifications named	Found Source `https://www.helpscout.com/company/legal/security/`	Not found, 6 addresses checked 6 addresses `https://helply.com/security` – reached, no match (HTTP 404) `https://helply.com/trust` – reached, no match (HTTP 404) `https://helply.com/trust-center` – reached, no match (HTTP 404) `https://helply.com/compliance` – reached, no match (HTTP 404) `https://helply.com/legal/security` – reached, no match (HTTP 404) `https://trust.helply.com/` – reached, no match (HTTP 200)
Named privacy contact	Not found, 7 addresses checked 7 addresses `https://helpscout.com/legal/privacy` – reached, no match (HTTP 404) `https://helpscout.com/privacy` – reached, no match (HTTP 200) `https://helpscout.com/privacy-policy` – reached, no match (HTTP 200) `https://helpscout.com/legal/privacy-policy` – reached, no match (HTTP 404) `https://helpscout.com/legal/privacy-notice` – reached, no match (HTTP 404) `https://helpscout.com/trust/privacy` – reached, no match (HTTP 404) `https://helpscout.com/datenschutz` – reached, no match (HTTP 404)	Found Source `https://helply.com/privacy`
Data processing agreement	Not found, 8 addresses checked 8 addresses `https://helpscout.com/legal/dpa` – reached, no match (HTTP 404) `https://helpscout.com/dpa` – reached, no match (HTTP 404) `https://helpscout.com/legal/data-processing-agreement` – reached, no match (HTTP 404) `https://helpscout.com/data-processing-agreement` – reached, no match (HTTP 404) `https://helpscout.com/legal/data-processing-addendum` – reached, no match (HTTP 404) `https://helpscout.com/legal/gdpr` – reached, no match (HTTP 404) `https://helpscout.com/trust/dpa` – reached, no match (HTTP 404) `https://helpscout.com/privacy/dpa` – reached, no match (HTTP 404)	Not found, 8 addresses checked 8 addresses `https://helply.com/legal/dpa` – reached, no match (HTTP 404) `https://helply.com/dpa` – reached, no match (HTTP 404) `https://helply.com/legal/data-processing-agreement` – reached, no match (HTTP 404) `https://helply.com/data-processing-agreement` – reached, no match (HTTP 404) `https://helply.com/legal/data-processing-addendum` – reached, no match (HTTP 404) `https://helply.com/legal/gdpr` – reached, no match (HTTP 404) `https://helply.com/trust/dpa` – reached, no match (HTTP 404) `https://helply.com/privacy/dpa` – reached, no match (HTTP 404)
Subprocessor list	Not found, 7 addresses checked 7 addresses `https://helpscout.com/legal/subprocessors` – reached, no match (HTTP 404) `https://helpscout.com/subprocessors` – reached, no match (HTTP 404) `https://helpscout.com/sub-processors` – reached, no match (HTTP 404) `https://helpscout.com/legal/sub-processors` – reached, no match (HTTP 404) `https://helpscout.com/trust/subprocessors` – reached, no match (HTTP 404) `https://helpscout.com/privacy/subprocessors` – reached, no match (HTTP 404) `https://helpscout.com/legal/subprocessor-list` – reached, no match (HTTP 404)	Not found, 7 addresses checked 7 addresses `https://helply.com/legal/subprocessors` – reached, no match (HTTP 404) `https://helply.com/subprocessors` – reached, no match (HTTP 404) `https://helply.com/sub-processors` – reached, no match (HTTP 404) `https://helply.com/legal/sub-processors` – reached, no match (HTTP 404) `https://helply.com/trust/subprocessors` – reached, no match (HTTP 404) `https://helply.com/privacy/subprocessors` – reached, no match (HTTP 404) `https://helply.com/legal/subprocessor-list` – reached, no match (HTTP 404)
Public pricing	Found Source `https://www.helpscout.com/pricing/`	Found Source `https://helply.com/pricing`
HTTPS enforced with HSTS	Found Source `https://helpscout.com/`	Found Source `https://helply.com/`
No third-party tracking before consent	Not found, 1 address checked 1 address `https://helpscout.com/` – third-party requests before any interaction: accretivemedia.go2cloud.org, cdn.matomo.cloud, embed-ssl.wistia.com, fast.wistia.com, fonts.googleapis.com, fonts.gstatic.com, helpscoutmarketing.matomo.cloud, hs-evolution-cms.imgix.net, hs-marketing-contentful.imgix.net, hs-marketing.imgix.net, js.hs-scripts.com, transcend-cdn.com	Not found, 1 address checked 1 address `https://helply.com/` – third-party requests before any interaction: bat.bing.com, cdn.statuspage.io, jbpj3mwfx9cs.statuspage.io, pagead2.googlesyndication.com, px.ads.linkedin.com, region1.google-analytics.com, snap.licdn.com, www.googletagmanager.com
Notice before subprocessors change	Not found, 8 addresses checked 8 addresses `https://helpscout.com/legal/subprocessors` – reached, no match (HTTP 404) `https://helpscout.com/subprocessors` – reached, no match (HTTP 404) `https://helpscout.com/sub-processors` – reached, no match (HTTP 404) `https://helpscout.com/legal/dpa` – reached, no match (HTTP 404) `https://helpscout.com/dpa` – reached, no match (HTTP 404) `https://helpscout.com/legal/data-processing-agreement` – reached, no match (HTTP 404) `https://helpscout.com/trust/subprocessors` – reached, no match (HTTP 404) `https://helpscout.com/legal/sub-processors` – reached, no match (HTTP 404)	Not found, 8 addresses checked 8 addresses `https://helply.com/legal/subprocessors` – reached, no match (HTTP 404) `https://helply.com/subprocessors` – reached, no match (HTTP 404) `https://helply.com/sub-processors` – reached, no match (HTTP 404) `https://helply.com/legal/dpa` – reached, no match (HTTP 404) `https://helply.com/dpa` – reached, no match (HTTP 404) `https://helply.com/legal/data-processing-agreement` – reached, no match (HTTP 404) `https://helply.com/trust/subprocessors` – reached, no match (HTTP 404) `https://helply.com/legal/sub-processors` – reached, no match (HTTP 404)
Uptime SLA with a figure	Not found, 6 addresses checked 6 addresses `https://helpscout.com/legal/sla` – reached, no match (HTTP 404) `https://helpscout.com/sla` – reached, no match (HTTP 404) `https://helpscout.com/legal/service-level-agreement` – reached, no match (HTTP 404) `https://helpscout.com/trust/sla` – reached, no match (HTTP 404) `https://helpscout.com/uptime` – reached, no match (HTTP 404) `https://helpscout.com/legal/uptime-sla` – reached, no match (HTTP 404)	Not found, 6 addresses checked 6 addresses `https://helply.com/legal/sla` – reached, no match (HTTP 404) `https://helply.com/sla` – reached, no match (HTTP 404) `https://helply.com/legal/service-level-agreement` – reached, no match (HTTP 404) `https://helply.com/trust/sla` – reached, no match (HTTP 404) `https://helply.com/uptime` – reached, no match (HTTP 404) `https://helply.com/legal/uptime-sla` – reached, no match (HTTP 404)
security.txt (RFC 9116)	Not found, 1 address checked 1 address `https://helpscout.com/.well-known/security.txt` – reached, no match (HTTP 404)	Not found, 1 address checked 1 address `https://helply.com/.well-known/security.txt` – reached, no match (HTTP 404)

Differences first, then by weight. A cross is what we found at the addresses we checked on that date, not a statement about what either vendor has.

The full labels

Every criterion with its weight, and the band each vendor lands in.

Transparency labelsaas-ranking.com

Help Scout

helpscout.com · Helpdesk

E 30of 100 Rank 21 of 32

Published commitments3 of 9 found

not foundData processing agreement×3
not foundSubprocessor list×3
not foundData location stated×3
foundStatus page with history×2
foundPublic pricing×2
not foundNotice before subprocessors change×2
foundCertifications named×1
not foundUptime SLA with a figure×1
not foundNamed privacy contact×1

Measured behaviour1 of 3 found

foundHTTPS enforced with HSTS×2
not foundNo third-party tracking before consent×2
not foundsecurity.txt (RFC 9116)×1

Checked 2026-09-06. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

Transparency labelsaas-ranking.com

Helply

helply.com · Helpdesk

E 35of 100 Rank 15 of 32

Published commitments3 of 9 found

not foundData processing agreement×3
not foundSubprocessor list×3
foundData location stated×3
not foundStatus page with history×2
foundPublic pricing×2
not foundNotice before subprocessors change×2
not foundCertifications named×1
not foundUptime SLA with a figure×1
foundNamed privacy contact×1

Measured behaviour1 of 3 found

foundHTTPS enforced with HSTS×2
not foundNo third-party tracking before consent×2
not foundsecurity.txt (RFC 9116)×1

Keep going

The order of the two names is the order of our editorial list. It is not a ranking, and no vendor pays to appear here or to appear first. See how we measure.