Helpdesk vendors, ranked by transparency
Customer support and ticketing tools, ranked by what they publish about how they handle your data.
- 12Vendors
- 11Ranked
- 10Criteria each
- 2026-08-31Checked
| # | Vendor | Score | DPA | Subproc. | Region | Status | Pricing | Certs | SLA | HSTS | Consent | sec.txt |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Intercom | 75 | ✓ | ✗ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✗ | ✓ |
| 2 | Gorgias | 71 | ✓ | – | ✓ | ✓ | ✓ | ✓ | ✗ | ✗ | ✗ | ✓ |
| 3 | Crisp | 60 | ✗ | ✓ | ✓ | ✗ | ✓ | ✗ | ✗ | ✓ | ✓ | ✗ |
| 4 | Front | 60 | ✓ | ✗ | ✓ | ✗ | ✓ | ✓ | ✗ | ✓ | ✗ | ✓ |
| 5 | Hiver | 50 | ✗ | ✗ | ✓ | ✓ | ✓ | ✓ | ✗ | ✓ | ✗ | ✗ |
| 6 | Tidio | 42 | ✗ | ✗ | ✓ | ✓ | ✓ | ✓ | ✗ | ✗ | ✗ | – |
| 7 | Kayako | 40 | ✗ | ✗ | ✓ | ✓ | ✓ | ✓ | ✗ | ✗ | ✗ | ✗ |
| 8 | Freshdesk | 35 | ✗ | ✗ | ✗ | ✓ | ✓ | ✗ | ✓ | ✓ | ✗ | ✗ |
| 9 | Help Scout | 35 | ✗ | ✗ | ✗ | ✓ | ✓ | ✓ | ✗ | ✓ | ✗ | ✗ |
| 10 | LiveAgent | 30 | ✗ | ✗ | ✗ | ✓ | ✓ | ✗ | ✗ | ✓ | ✗ | ✗ |
| 11 | Zendesk | 20 | ✗ | ✗ | ✗ | ✗ | ✓ | ✓ | ✗ | ✗ | ✗ | ✓ |
| Groove | not enough data | – | – | – | ✓ | ✓ | – | – | ✓ | ✗ | – |
Every result links its source on the vendor page. A dash means we could not measure it, not that it is missing. See how we score.