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Birdeye: what they publish

birdeye.com · Customer reviews and testimonials · checked 2026-10-15

39/100EBand E

Rank 3 of 33 in Customer reviews and testimonials, where the median is 17.

Public transparency score, not a product or security rating. Latest check: 2026-10-15. How the score works.

Evidence at a glance

Choose a check to see its source, date and scope.

Not found means not found at the addresses we checked. Not measured means we could not complete the check.

Start a vendor reviewDownload evidence (CSV)

Overview

2 days since the newest dated result, 2 since the oldest. 12 of 12 criteria have a measured result in the last 30 days. Failed checks and undated results are excluded.

Evidence freshness is a statement about our measurement and is kept apart from the transparency score, which is frozen at v1. How good our own measurement is.

Transparency labelsaas-ranking.com

Birdeye

birdeye.com · Customer reviews and testimonials

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
E 39of 100 Rank 3 of 33

Published commitments4 of 9 found

Measured behaviour1 of 3 found

Checked 2026-10-15. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

Downloads include all checks, source URLs, dates and the snapshot ID for your procurement file. We do not issue badges.

The label is the whole measurement in one object: every criterion with its weight, the band, and the date. Public transparency score, not a product or security rating.

Every line in it links the page we found the result on, or lists the addresses we checked. A cross means we found nothing there, not that Birdeye has no such document.

Where Birdeye sits in Customer reviews and testimonials

  1. A0 0%
  2. B0 0%
  3. C1 3%
  4. D1 3%
  5. E11 33%
  6. F20 61%
33 vendors with a score; 8 more without a score because we could measure too little. Bands have fixed thresholds, see how the score works.

The band of Birdeye is marked. Vendors without a score are the ones where we could measure too few criteria to rank them – a gap on our side, counted separately.

What Birdeye states

The exact figures and names we read off the pages linked below, with the sentence they stand in. This is what they publish, not what we verified about their systems.

Gaps, heaviest first

✗

Data processing agreement (DPA)

weight 3 of 3

No data processing agreement found.

Checked 8 addresses on 2026-10-15.

Show the 8 addresses we checked
  1. https://birdeye.com/legal/dpa – reached, no match (HTTP 404)
  2. https://birdeye.com/dpa – reached, no match (HTTP 404)
  3. https://birdeye.com/legal/data-processing-agreement – reached, no match (HTTP 404)
  4. https://birdeye.com/data-processing-agreement – reached, no match (HTTP 404)
  5. https://birdeye.com/legal/data-processing-addendum – reached, no match (HTTP 404)
  6. https://birdeye.com/legal/gdpr – reached, no match (HTTP 404)
  7. https://birdeye.com/trust/dpa – reached, no match (HTTP 404)
  8. https://birdeye.com/privacy/dpa – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Data processing agreement in Customer reviews and testimonials: 4 of 33 companies

✗

Subprocessors: the published list

weight 3 of 3

No subprocessor list found.

Checked 7 addresses on 2026-10-15.

Show the 7 addresses we checked
  1. https://birdeye.com/legal/subprocessors – reached, no match (HTTP 404)
  2. https://birdeye.com/subprocessors – reached, no match (HTTP 404)
  3. https://birdeye.com/sub-processors – reached, no match (HTTP 404)
  4. https://birdeye.com/legal/sub-processors – reached, no match (HTTP 404)
  5. https://birdeye.com/trust/subprocessors – reached, no match (HTTP 404)
  6. https://birdeye.com/privacy/subprocessors – reached, no match (HTTP 404)
  7. https://birdeye.com/legal/subprocessor-list – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Subprocessor list in Customer reviews and testimonials: 2 of 33 companies

✗

Public pricing with figures

weight 2 of 3

No public pricing with figures found.

Checked 5 addresses on 2026-10-15.

Show the 5 addresses we checked
  1. https://birdeye.com/pricing – reached and rendered, no match
  2. https://birdeye.com/pricing/ – reached, no match (HTTP 200)
  3. https://birdeye.com/plans – reached, no match (HTTP 404)
  4. https://birdeye.com/en/pricing – reached, no match (HTTP 404)
  5. https://birdeye.com/pricing-plans – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Public pricing in Customer reviews and testimonials: 18 of 34 companies

✗weight 2 of 3

Third-party requests seen on the first load, before any interaction.

Checked 1 address on 2026-10-15.

Show the 1 address we checked
  1. https://birdeye.com/ – third-party requests before any interaction: 294-xgc-549.mktoresp.com, alb.reddit.com, api.company-target.com, api.ipify.org, cdn-account.optimonk.com, cdn-asset.optimonk.com, cdn-embedded-content.optimonk.com, cdn-limit.optimonk.com, cdn.cookielaw.org, cdn.heapanalytics.com, cdn.icomoon.io, cdn.metadata.io, d3cnqzq0ivprch.cloudfront.net, dev.visualwebsiteoptimizer.com, dsum-sec.casalemedia.com, fonts.googleapis.com, fonts.gstatic.com, front.optimonk.com, geolocation.onetrust.com, gs-cdn.optimonk.com, h.clarity.ms, heapanalytics.com, id.rlcdn.com, image2.pubmatic.com, jfapiprod.optimonk.com, js.zi-scripts.com, munchkin.marketo.net, onsite.optimonk.com, partners.tremorhub.com, pixel-config.reddit.com, pixel.rubiconproject.com, region1.analytics.google.com, s.company-target.com, scripts.clarity.ms, static.hotjar.com, stats.g.doubleclick.net, tag-logger.demandbase.com, tag.demandbase.com, widget.intercom.io, ws.zoominfo.com, www.clarity.ms, www.google-analytics.com, www.google.de, www.googletagmanager.com, www.redditstatic.com

Is this wrong? Send us the URL

Across the market: No third-party tracking before consent in Customer reviews and testimonials: 1 of 41 companies

✗

Notice before subprocessors change

weight 2 of 3

No commitment to give notice before subprocessors change found.

Checked 8 addresses on 2026-10-15.

Show the 8 addresses we checked
  1. https://birdeye.com/legal/subprocessors – reached, no match (HTTP 404)
  2. https://birdeye.com/subprocessors – reached, no match (HTTP 404)
  3. https://birdeye.com/sub-processors – reached, no match (HTTP 404)
  4. https://birdeye.com/legal/dpa – reached, no match (HTTP 404)
  5. https://birdeye.com/dpa – reached, no match (HTTP 404)
  6. https://birdeye.com/legal/data-processing-agreement – reached, no match (HTTP 404)
  7. https://birdeye.com/trust/subprocessors – reached, no match (HTTP 404)
  8. https://birdeye.com/legal/sub-processors – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Notice before subprocessors change in Customer reviews and testimonials: 4 of 33 companies

✗

Uptime SLA with a figure

weight 1 of 3

No uptime figure found.

Checked 6 addresses on 2026-10-15.

Show the 6 addresses we checked
  1. https://birdeye.com/legal/sla – reached, no match (HTTP 404)
  2. https://birdeye.com/sla – reached, no match (HTTP 404)
  3. https://birdeye.com/legal/service-level-agreement – reached, no match (HTTP 404)
  4. https://birdeye.com/trust/sla – reached, no match (HTTP 404)
  5. https://birdeye.com/uptime – reached, no match (HTTP 404)
  6. https://birdeye.com/legal/uptime-sla – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Uptime SLA with a figure in Customer reviews and testimonials: 1 of 33 companies

✗

security.txt (RFC 9116)

weight 1 of 3

No security.txt found.

Checked 1 address on 2026-10-15.

Show the 1 address we checked
  1. https://birdeye.com/.well-known/security.txt – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: security.txt (RFC 9116) in Customer reviews and testimonials: 5 of 38 companies

Evidence

The full source lists sit behind these two groups, so that the answer above stays readable.

Published, with a source 5
✓

Data location: where they say data is hosted

weight 3 of 3

The hosting location is stated on a public page.

  • Locations named next to the hosting wording United States. This does not establish the company’s headquarters.
    Show the exact wording

    oud infrastructure Built on Amazon Web Services, with isolation and redundancy engineered by design. Hosted on AWS in the United States Network segmentation & least-privilege access SOC 2, ISO, and PC...

    Read at https://birdeye.com/security/

Source: https://birdeye.com/security/ · checked 2026-10-15

Across the market: Data location stated in Customer reviews and testimonials: 9 of 34 companies

✓

Status page with incident history

weight 2 of 3

A public status page with incident history.

Source: https://status.birdeye.com/ · checked 2026-10-15

Across the market: Status page with history in Customer reviews and testimonials: 4 of 34 companies

✓

HTTPS enforced with HSTS

weight 2 of 3

HTTP redirects to HTTPS and the HSTS header is set.

  • HSTS max-age 31536000 seconds (365 days).
    Show the exact wording

    max-age=31536000; includeSubDomains

    Read at https://birdeye.com/
  • HSTS options includeSubDomains.
    Show the exact wording

    max-age=31536000; includeSubDomains

    Read at https://birdeye.com/

Source: https://birdeye.com/ · checked 2026-10-15

Across the market: HTTPS enforced with HSTS in Customer reviews and testimonials: 24 of 41 companies

✓

Certifications named (SOC 2, ISO 27001)

weight 1 of 3

SOC 2 or ISO 27001 named on a public page.

  • Named on that page FedRAMP (not counted: the sentence does not carry it), HIPAA (not counted: the sentence does not carry it), ISO/IEC 27001 (not counted: the sentence does not carry it), PCI DSS (not counted: the sentence does not carry it), SOC 2 (not counted: the sentence does not carry it), SOC 2 Type II (not counted: the sentence does not carry it). The sentence we kept does not carry this finding on its own, so it counts in no list and no figure.
    Show the 6 exact wordings

    ture Our platform runs on AWS, whose datacenters maintain SOC 1/2/3, ISO 27001, PCIDSS Level 1, and FedRAMP-aligned controls.

    Read at https://birdeye.com/security/

    SOC 2 Type II ISO 27001 HIPAA GDPR CCPA / CPRA Birdeye runs marketing for thousands of multi-location brands — and protecting the

    Read at https://birdeye.com/security/

    SOC 2 Type II ISO 27001 HIPAA GDPR CCPA / CPRA Birdeye runs marketing for thousands of multi-location brands — and protecti

    Read at https://birdeye.com/security/

    WS-backed infrastructure Our platform runs on AWS, whose datacenters maintain SOC 1/2/3, ISO 27001, PCIDSS Level 1, and FedRAMP-aligned controls.

    Read at https://birdeye.com/security/

    Hosted on AWS in the United States Network segmentation & least-privilege access SOC 2, ISO, and PCI-validated facilities Application & product security Security is part of how we build,

    Read at https://birdeye.com/security/

    SOC 2 Type II ISO 27001 HIPAA GDPR CCPA / CPRA Birdeye runs marketing for thousands of multi-location bra

    Read at https://birdeye.com/security/

Source: https://birdeye.com/security/ · checked 2026-10-15

Across the market: Certifications named in Customer reviews and testimonials: 5 of 33 companies

✓

Named privacy contact (DPO or privacy address)

weight 1 of 3

A data protection officer or a dedicated privacy address is named.

Source: https://birdeye.com/privacy/ · checked 2026-10-15

Across the market: Named privacy contact in Customer reviews and testimonials: 13 of 34 companies

History

100 0 2026-10-08: 39 of 1002026-10-15: 39 of 100 2026-10-08 2026-10-15
Score over the last 2 runs we measured Birdeye in: 39 (2026-10-08), 39 (2026-10-15).

Prepare your vendor review

A source is a starting point. Check the product, plan, legal entity and date before treating it as evidence for your purchase. These questions do not change the transparency score.

Birdeye

5 found · 7 not found · 0 not measured across 12 public checks.

12 of 12 criteria have a measured result from the last 30 days. Oldest dated result: 2026-10-15.

Investigate 7 open evidence questions
  1. Data processing agreement

    Please share the current data processing agreement for the product and plan we are considering, including its annexes and signing process.

    Inspect this check
  2. Subprocessor list

    Which subprocessors apply to our product, what does each process, and in which countries? Please share the current list.

    Inspect this check
  3. Public pricing

    Please confirm the total cost for our seats and usage, including minimum commitments, add-ons, overages and renewal terms.

    Inspect this check
  4. Uptime SLA with a figure

    Which availability commitment applies to our plan? Please include the measurement window, exclusions and credit claim process.

    Inspect this check
  5. No third-party tracking before consent

    Which third-party requests occur before a visitor makes a choice, and for what purpose? Please distinguish the public website from the product.

    Inspect this check
  6. security.txt (RFC 9116)

    Where should we report a vulnerability, and what acknowledgement and follow-up process should we expect?

    Inspect this check
  7. Notice before subprocessors change

    How will you notify us before a subprocessor changes, with how much notice, and what response options apply to our contract?

    Inspect this check

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