SaaS transparency ranking · Customer success and onboarding
Customer success and onboarding with notice before subprocessors change
Which vendors commit to telling you before their subprocessor list changes?
12 of 38 Customer success and onboarding vendors we measure, that is 32 %. Public transparency score, not a product or security rating.
Art. 28(2) GDPR gives you a right to object, and that right needs advance notice. This is a list of what these vendors publish, found by us at the addresses we checked on the date in each row. Vendors that are not on it may publish the same thing somewhere we did not look, or behind a login – the list says nothing about them.
- found, source linked
- not found at the addresses we checked
- not measured by us
- 12 criteria in the order of the methodology, heaviest first within each group.
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1
Dockdock.usTransparency 74/100 BBand B
- Data processing agreement: found
- Subprocessor list: not found
- Data location stated: found
- Status page with history: found
- Public pricing: found
- Certifications named: found
- Uptime SLA with a figure: found
- HTTPS enforced with HSTS: found
- No third-party tracking before consent: not found
- security.txt (RFC 9116): not found
- Notice before subprocessors change: found
- Named privacy contact: found
9 found3 gapsGaps Subprocessor list, No third-party tracking before consent, +1
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2
Totangototango.comTransparency 74/100 BBand B
- Data processing agreement: found
- Subprocessor list: found
- Data location stated: found
- Status page with history: found
- Public pricing: not found
- Certifications named: not found
- Uptime SLA with a figure: found
- HTTPS enforced with HSTS: found
- No third-party tracking before consent: not found
- security.txt (RFC 9116): not found
- Notice before subprocessors change: found
- Named privacy contact: found
8 found4 gapsGaps Public pricing, No third-party tracking before consent, +2
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3
Gainsightgainsight.comTransparency 61/100 CBand C
- Data processing agreement: not found
- Subprocessor list: found
- Data location stated: found
- Status page with history: found
- Public pricing: not found
- Certifications named: found
- Uptime SLA with a figure: not found
- HTTPS enforced with HSTS: found
- No third-party tracking before consent: not found
- security.txt (RFC 9116): not found
- Notice before subprocessors change: found
- Named privacy contact: found
7 found5 gapsGaps Data processing agreement, Public pricing, +3
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4
Arcadearcade.softwareTransparency 57/100 CBand C
- Data processing agreement: found
- Subprocessor list: not found
- Data location stated: found
- Status page with history: not found
- Public pricing: found
- Certifications named: found
- Uptime SLA with a figure: not found
- HTTPS enforced with HSTS: found
- No third-party tracking before consent: not found
- security.txt (RFC 9116): not found
- Notice before subprocessors change: found
- Named privacy contact: not found
6 found6 gapsGaps Subprocessor list, Status page with history, +4
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5
Inline Manualinlinemanual.comTransparency 57/100 CBand C
- Data processing agreement: found
- Subprocessor list: not found
- Data location stated: found
- Status page with history: found
- Public pricing: found
- Certifications named: found
- Uptime SLA with a figure: not found
- HTTPS enforced with HSTS: not found
- No third-party tracking before consent: not found
- security.txt (RFC 9116): not found
- Notice before subprocessors change: found
- Named privacy contact: not found
6 found6 gapsGaps Subprocessor list, HTTPS enforced with HSTS, +4
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6
Navatticnavattic.comTransparency 57/100 CBand C
- Data processing agreement: found
- Subprocessor list: found
- Data location stated: not found
- Status page with history: not found
- Public pricing: found
- Certifications named: not found
- Uptime SLA with a figure: not found
- HTTPS enforced with HSTS: found
- No third-party tracking before consent: not found
- security.txt (RFC 9116): not found
- Notice before subprocessors change: found
- Named privacy contact: found
6 found6 gapsGaps Data location stated, Status page with history, +4
-
9
Akitaakitaapp.comTransparency 48/100 DBand D
- Data processing agreement: found
- Subprocessor list: not found
- Data location stated: found
- Status page with history: not found
- Public pricing: found
- Certifications named: found
- Uptime SLA with a figure: not found
- HTTPS enforced with HSTS: not found
- No third-party tracking before consent: not found
- security.txt (RFC 9116): not found
- Notice before subprocessors change: found
- Named privacy contact: not found
5 found7 gapsGaps Subprocessor list, Status page with history, +5
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13
Custifycustify.comTransparency 43/100 DBand D
- Data processing agreement: found
- Subprocessor list: not found
- Data location stated: found
- Status page with history: not found
- Public pricing: not found
- Certifications named: not found
- Uptime SLA with a figure: not found
- HTTPS enforced with HSTS: found
- No third-party tracking before consent: not found
- security.txt (RFC 9116): not found
- Notice before subprocessors change: found
- Named privacy contact: not found
4 found8 gapsGaps Subprocessor list, Status page with history, +6
-
14
GUIDEcxguidecx.comTransparency 43/100 DBand D
- Data processing agreement: found
- Subprocessor list: not found
- Data location stated: found
- Status page with history: not found
- Public pricing: not found
- Certifications named: found
- Uptime SLA with a figure: not found
- HTTPS enforced with HSTS: not found
- No third-party tracking before consent: not found
- security.txt (RFC 9116): not found
- Notice before subprocessors change: found
- Named privacy contact: found
5 found7 gapsGaps Subprocessor list, Status page with history, +5
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16
Custcust.coTransparency 39/100 EBand E
- Data processing agreement: found
- Subprocessor list: not found
- Data location stated: not found
- Status page with history: not found
- Public pricing: found
- Certifications named: found
- Uptime SLA with a figure: not found
- HTTPS enforced with HSTS: not found
- No third-party tracking before consent: not found
- security.txt (RFC 9116): found
- Notice before subprocessors change: found
- Named privacy contact: not found
5 found7 gapsGaps Subprocessor list, Data location stated, +5
-
17
Planhatplanhat.comTransparency 39/100 EBand E
- Data processing agreement: found
- Subprocessor list: not found
- Data location stated: not found
- Status page with history: not found
- Public pricing: not found
- Certifications named: found
- Uptime SLA with a figure: not found
- HTTPS enforced with HSTS: found
- No third-party tracking before consent: not found
- security.txt (RFC 9116): not found
- Notice before subprocessors change: found
- Named privacy contact: found
5 found7 gapsGaps Subprocessor list, Data location stated, +5
-
18
Arrowsarrows.toTransparency 35/100 EBand E
- Data processing agreement: found
- Subprocessor list: not found
- Data location stated: not found
- Status page with history: not found
- Public pricing: not found
- Certifications named: found
- Uptime SLA with a figure: not found
- HTTPS enforced with HSTS: found
- No third-party tracking before consent: not found
- security.txt (RFC 9116): not found
- Notice before subprocessors change: found
- Named privacy contact: not found
4 found8 gapsGaps Subprocessor list, Data location stated, +6