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SaaS transparency ranking · Sales and marketing

Customer success and onboarding software

38 vendors · updated 2026-10-17 · 2 without enough data for a score

Customer success and product onboarding tools, ranked by what they publish about how they handle your data.

Public transparency score, not a product or security rating. Transparency means: published on the vendor's own site, readable without a login, found by us at the addresses we checked.

+18points above the median of every category we measure

  • Customer success and onboarding35
  • All categories17
Median transparency score, out of 100. Customer success and onboarding sits above the median across every category we measure.
  1. A1 3%
  2. B1 3%
  3. C5 14%
  4. D8 22%
  5. E12 33%
  6. F9 25%
36 vendors with a score; 2 more without a score because we could measure too little. Bands have fixed thresholds, see how the score works.
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2 without enough data for a band

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We could not measure these products with our method, so they are listed here instead of being scored. This says something about our method, not about the vendor.

Narrow it down

Each of these lists the Customer success and onboarding vendors that meet one condition, with the source for each, and appears only where at least 8 of them meet it.

Shared dependencies

6 of 8 Customer success and onboarding vendors whose subprocessor list we could read name Amazon Web Services on it, that is 75 %.

Of the 8 Customer success and onboarding vendors whose subprocessor list we could read, these names appear on the most of them. A vendor without a published list cannot be missing from one, so it is not in the denominator.

Named on the list ofVendorsShareWhat that says
Amazon Web Services 6 75 % 6 of 8 Customer success and onboarding vendors whose subprocessor list we could read name Amazon Web Services on it.
Google Cloud 6 75 % 6 of 8 Customer success and onboarding vendors whose subprocessor list we could read name Google Cloud on it.
HubSpot 6 75 % 6 of 8 Customer success and onboarding vendors whose subprocessor list we could read name HubSpot on it.
SendGrid 6 75 % 6 of 8 Customer success and onboarding vendors whose subprocessor list we could read name SendGrid on it.
Slack 6 75 % 6 of 8 Customer success and onboarding vendors whose subprocessor list we could read name Slack on it.
Stripe 6 75 % 6 of 8 Customer success and onboarding vendors whose subprocessor list we could read name Stripe on it.
Intercom 5 63 % 5 of 8 Customer success and onboarding vendors whose subprocessor list we could read name Intercom on it.
Salesforce 5 63 % 5 of 8 Customer success and onboarding vendors whose subprocessor list we could read name Salesforce on it.

This is a naming, not a dependency. A name on a subprocessor list means the vendor published it there. Whether anything actually runs on it, how much of it, and what the fallback is, is on none of these pages. What the figure does show is concentration: if three of your four candidates name the same provider, you have one path and not four.

This category, criterion by criterion

How this market does on each criterion, with its own share and how it compares with the rest.

Every result links its source on the vendor page. A grey segment means we could not measure it, not that it is missing. See how we score.