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SendGrid

sendgrid.com · Email marketing · checked 2026-09-04

18/100FBand F

Rank 15 of 21 in Email marketing, where the median is 35.

We measured 11 of 12 criteria for SendGrid on 2026-09-04. We found 3 with a source and did not find 8 at the addresses we checked; 1 we could not measure at all. That is a transparency score of 18 out of 100, band F.

Overview

Transparency labelsaas-ranking.com

SendGrid

sendgrid.com · Email marketing

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
F 18of 100 Rank 15 of 21

Published commitments3 of 9 found

Measured behaviour0 of 2 found, 1 not measured

Checked 2026-09-04. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

The evidence pack carries every criterion with its source, the addresses we checked, the date and the data snapshot id – the four things a procurement file needs and a screenshot loses. We do not issue badges: a badge is the first step towards a paid placement, and there is none here.

The label is the whole measurement in one object: every criterion with its weight, the band, and the date. Public transparency score, not a product or security rating.

Every line in it links the page we found the result on, or lists the addresses we checked. A cross means we found nothing there, not that SendGrid has no such document.

What they state

The exact figures and names we read off the pages linked below, with the sentence they stand in. This is what they publish, not what we verified about their systems.

Gaps, heaviest first

✗

Data processing agreement

weight 3 of 3

We found this behind a sign-in, so it is not published openly.

Seen at https://www.twilio.com/en-us/sendgrid · checked 2026-09-04

Show the 8 addresses we checked
  1. https://sendgrid.com/legal/dpa – found, but behind a sign-in
  2. https://sendgrid.com/dpa – found, but behind a sign-in
  3. https://sendgrid.com/legal/data-processing-agreement – found, but behind a sign-in
  4. https://sendgrid.com/data-processing-agreement – found, but behind a sign-in
  5. https://sendgrid.com/legal/data-processing-addendum – found, but behind a sign-in
  6. https://sendgrid.com/legal/gdpr – found, but behind a sign-in
  7. https://sendgrid.com/trust/dpa – found, but behind a sign-in
  8. https://sendgrid.com/privacy/dpa – found, but behind a sign-in

Is this wrong? Send us the URL

✗

Subprocessor list

weight 3 of 3

We found this behind a sign-in, so it is not published openly.

Seen at https://www.twilio.com/en-us/sendgrid · checked 2026-09-04

Show the 7 addresses we checked
  1. https://sendgrid.com/legal/subprocessors – found, but behind a sign-in
  2. https://sendgrid.com/subprocessors – found, but behind a sign-in
  3. https://sendgrid.com/sub-processors – found, but behind a sign-in
  4. https://sendgrid.com/legal/sub-processors – found, but behind a sign-in
  5. https://sendgrid.com/trust/subprocessors – found, but behind a sign-in
  6. https://sendgrid.com/privacy/subprocessors – found, but behind a sign-in
  7. https://sendgrid.com/legal/subprocessor-list – found, but behind a sign-in

Is this wrong? Send us the URL

✗

Data location stated

weight 3 of 3

We found this behind a sign-in, so it is not published openly.

Seen at https://www.twilio.com/en-us/security · checked 2026-09-04

Show the 7 addresses we checked
  1. https://sendgrid.com/security – found, but behind a sign-in
  2. https://sendgrid.com/trust – found, but behind a sign-in
  3. https://sendgrid.com/legal/privacy – found, but behind a sign-in
  4. https://sendgrid.com/privacy – found, but behind a sign-in
  5. https://sendgrid.com/privacy-policy – found, but behind a sign-in
  6. https://sendgrid.com/compliance – found, but behind a sign-in
  7. https://sendgrid.com/legal/privacy-policy – found, but behind a sign-in

Is this wrong? Send us the URL

✗

Public pricing

weight 2 of 3

We found this behind a sign-in, so it is not published openly.

Seen at https://www.twilio.com/en-us/sendgrid · checked 2026-09-04

Show the 5 addresses we checked
  1. https://sendgrid.com/pricing – More than 3 redirects.
  2. https://sendgrid.com/pricing/ – found, but behind a sign-in
  3. https://sendgrid.com/plans – found, but behind a sign-in
  4. https://sendgrid.com/en/pricing – found, but behind a sign-in
  5. https://sendgrid.com/pricing-plans – More than 3 redirects.

Is this wrong? Send us the URL

✗

HTTPS enforced with HSTS

weight 2 of 3

No enforced HTTPS with HSTS found.

Checked 2 addresses on 2026-09-04.

Show the 2 addresses we checked
  1. http://sendgrid.com/ – redirects to https://sendgrid.com/
  2. https://sendgrid.com/ – no HSTS header

Is this wrong? Send us the URL

✗

No third-party tracking before consent

weight 2 of 3

No consent-free first load found.

Checked 1 address on 2026-09-04.

Show the 1 address we checked
  1. https://sendgrid.com/ – third-party requests before any interaction: assets.adobedtm.com, bat.bing.com, cdn.segment.com, connect.facebook.net, consent.trustarc.com, dev.visualwebsiteoptimizer.com, euob.powerrobotflower.com, jscloud.net, obseu.powerrobotflower.com, rum.hlx.page, s.yimg.jp, snap.licdn.com, www.googletagmanager.com, www.twilio.com

Is this wrong? Send us the URL

✗

Notice before subprocessors change

weight 2 of 3

We found this behind a sign-in, so it is not published openly.

Seen at https://www.twilio.com/en-us/sendgrid · checked 2026-09-04

Show the 8 addresses we checked
  1. https://sendgrid.com/legal/subprocessors – found, but behind a sign-in
  2. https://sendgrid.com/subprocessors – found, but behind a sign-in
  3. https://sendgrid.com/sub-processors – found, but behind a sign-in
  4. https://sendgrid.com/legal/dpa – found, but behind a sign-in
  5. https://sendgrid.com/dpa – found, but behind a sign-in
  6. https://sendgrid.com/legal/data-processing-agreement – found, but behind a sign-in
  7. https://sendgrid.com/trust/subprocessors – found, but behind a sign-in
  8. https://sendgrid.com/legal/sub-processors – found, but behind a sign-in

Is this wrong? Send us the URL

✗

Uptime SLA with a figure

weight 1 of 3

We found this behind a sign-in, so it is not published openly.

Seen at https://www.twilio.com/en-us/sendgrid · checked 2026-09-04

Show the 6 addresses we checked
  1. https://sendgrid.com/legal/sla – found, but behind a sign-in
  2. https://sendgrid.com/sla – found, but behind a sign-in
  3. https://sendgrid.com/legal/service-level-agreement – found, but behind a sign-in
  4. https://sendgrid.com/trust/sla – found, but behind a sign-in
  5. https://sendgrid.com/uptime – found, but behind a sign-in
  6. https://sendgrid.com/legal/uptime-sla – found, but behind a sign-in

Is this wrong? Send us the URL

Evidence

The full source lists sit behind these two groups, so that the answer above stays readable.

Published, with a source 3
✓

Status page with history

weight 2 of 3

A public status page with incident history.

Source: https://status.twilio.com/ · checked 2026-09-04

✓

Certifications named

weight 1 of 3

SOC 2 or ISO 27001 named on a public page.

  • Named on that page HIPAA (unclear from the sentence), ISO/IEC 27001, ISO/IEC 27017 (unclear from the sentence), ISO/IEC 27018 (unclear from the sentence), PCI DSS (unclear from the sentence), SOC 2 (unclear from the sentence), SOC 2 Type II (unclear from the sentence).
    Show the 7 exact wordings

    HIPAA badage AICPA SOC2 logo PCI Compliance logo Coalfire ISO 27018 certification logo Coalfire 27001 cer

    Read at https://www.twilio.com/en-us/security

    1 PCI DSS Level 4 Binding Corporate Rules ISO/IEC 27017:2015 certified ISO/IEC 27018:2019 certified ISO/IEC 27001:2013 certified Request Twilio security documentation Request Segment security document...

    Read at https://www.twilio.com/en-us/security

    cts & services SOC 2, Type II SOC 2, Type I PCI DSS Level 1 PCI DSS Level 4 Binding Corporate Rules ISO/IEC 27017:2015 certified ISO/IEC 27018:2019 certified ISO/IEC 27001:2013 certified Request Twili...

    Read at https://www.twilio.com/en-us/security

    HIPAA badage AICPA SOC2 logo PCI Compliance logo Coalfire ISO 27018 certification logo Coalfire 27001 certification logo HIPAA Eligible products & services SOC 2, Type

    Read at https://www.twilio.com/en-us/security

    o Coalfire 27001 certification logo HIPAA Eligible products & services SOC 2, Type II SOC 2, Type I PCI DSS Level 1 PCI DSS Level 4 Binding Corporate Rules ISO/IEC 27017:2015 certified ISO/IEC 27018:2...

    Read at https://www.twilio.com/en-us/security

    HIPAA badage AICPA SOC2 logo PCI Compliance logo Coalfire ISO 27018 certification logo Coalfire 27001 certification logo HI

    Read at https://www.twilio.com/en-us/security

    e ISO 27018 certification logo Coalfire 27001 certification logo HIPAA Eligible products & services SOC 2, Type II SOC 2, Type I PCI DSS Level 1 PCI DSS Level 4 Binding Corporate Rules ISO/IEC 27017:2...

    Read at https://www.twilio.com/en-us/security

Source: https://www.twilio.com/en-us/security · checked 2026-09-04

✓

Named privacy contact

weight 1 of 3

A data protection officer or a dedicated privacy address is named.

Source: https://www.twilio.com/en-us/legal/privacy · checked 2026-09-04

Not measured by us 1
–

security.txt (RFC 9116)

weight 1 of 3

Not measured. The vendor’s server blocked or rate-limited our crawler, so this was not measured.

Show the 1 address we checked
  1. https://sendgrid.com/.well-known/security.txt – blocked or unavailable (HTTP 403)

Is this wrong? Send us the URL

History

Not enough completed runs yet to draw a line. The next runs fill this in.

Compare

A shortlist holds up to six vendors across categories and lives entirely in the address of its page: share the link, bookmark it, put it in a ticket. Nothing is stored, so we do not know it exists.