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KnowBe4: what they publish

knowbe4.com · Email security · checked 2026-10-17

39/100EBand E

Rank 10 of 39 in Email security, where the median is 26.

Public transparency score, not a product or security rating. Latest check: 2026-10-17. How the score works.

Evidence at a glance

Choose a check to see its source, date and scope.

Not found means not found at the addresses we checked. Not measured means we could not complete the check.

Start a vendor reviewDownload evidence (CSV)

Overview

2 days since the newest dated result, 2 since the oldest. 12 of 12 criteria have a measured result in the last 30 days. Failed checks and undated results are excluded.

Evidence freshness is a statement about our measurement and is kept apart from the transparency score, which is frozen at v1. How good our own measurement is.

Transparency labelsaas-ranking.com

KnowBe4

knowbe4.com · Email security

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
E 39of 100 Rank 10 of 39

Published commitments5 of 9 found

Measured behaviour1 of 3 found

Checked 2026-10-17. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

Downloads include all checks, source URLs, dates and the snapshot ID for your procurement file. We do not issue badges.

The label is the whole measurement in one object: every criterion with its weight, the band, and the date. Public transparency score, not a product or security rating.

Every line in it links the page we found the result on, or lists the addresses we checked. A cross means we found nothing there, not that KnowBe4 has no such document.

Where KnowBe4 sits in Email security

  1. A0 0%
  2. B2 5%
  3. C4 10%
  4. D2 5%
  5. E15 38%
  6. F16 41%
39 vendors with a score; 2 more without a score because we could measure too little. Bands have fixed thresholds, see how the score works.

The band of KnowBe4 is marked. Vendors without a score are the ones where we could measure too few criteria to rank them – a gap on our side, counted separately.

What KnowBe4 states

The exact figures and names we read off the pages linked below, with the sentence they stand in. This is what they publish, not what we verified about their systems.

Gaps, heaviest first

✗

Data processing agreement (DPA)

weight 3 of 3

No data processing agreement found.

Checked 8 addresses on 2026-10-17.

Show the 8 addresses we checked
  1. https://knowbe4.com/legal/dpa – reached, no match (HTTP 404)
  2. https://knowbe4.com/dpa – reached, no match (HTTP 404)
  3. https://knowbe4.com/legal/data-processing-agreement – reached, no match (HTTP 404)
  4. https://knowbe4.com/data-processing-agreement – reached, no match (HTTP 404)
  5. https://knowbe4.com/legal/data-processing-addendum – reached, no match (HTTP 404)
  6. https://knowbe4.com/legal/gdpr – reached, no match (HTTP 404)
  7. https://knowbe4.com/trust/dpa – reached, no match (HTTP 404)
  8. https://knowbe4.com/privacy/dpa – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Data processing agreement in Email security: 12 of 39 companies

✗

Subprocessors: the published list

weight 3 of 3

No subprocessor list found.

Checked 7 addresses on 2026-10-17.

Show the 7 addresses we checked
  1. https://knowbe4.com/legal/subprocessors – reached, no match (HTTP 404)
  2. https://knowbe4.com/subprocessors – reached, no match (HTTP 404)
  3. https://knowbe4.com/sub-processors – reached, no match (HTTP 404)
  4. https://knowbe4.com/legal/sub-processors – reached, no match (HTTP 404)
  5. https://knowbe4.com/trust/subprocessors – reached, no match (HTTP 404)
  6. https://knowbe4.com/privacy/subprocessors – reached, no match (HTTP 404)
  7. https://knowbe4.com/legal/subprocessor-list – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Subprocessor list in Email security: 5 of 39 companies

✗

Data location: where they say data is hosted

weight 3 of 3

We found this behind a sign-in, so it is not published openly.

Seen at https://www.knowbe4.com/legal/security · checked 2026-10-17

Show the 7 addresses we checked
  1. https://knowbe4.com/security – found, but behind a sign-in
  2. https://knowbe4.com/trust – reached, no match (HTTP 404)
  3. https://knowbe4.com/legal/privacy – reached, no match (HTTP 404)
  4. https://knowbe4.com/privacy – reached, no match (HTTP 404)
  5. https://knowbe4.com/privacy-policy – reached, no match (HTTP 200)
  6. https://knowbe4.com/compliance – reached, no match (HTTP 404)
  7. https://knowbe4.com/legal/privacy-policy – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Data location stated in Email security: 8 of 38 companies

✗weight 2 of 3

Third-party requests seen on the first load, before any interaction.

Checked 1 address on 2026-10-17.

Show the 1 address we checked
  1. https://knowbe4.com/ – third-party requests before any interaction: 241394.hs-sites.com, 7052064.fs1.hubspotusercontent-na1.net, app.hubspot.com, app.qualified.com, cta-service-cms2.hubspot.com, fonts.googleapis.com, fonts.gstatic.com, js.hs-analytics.net, js.hs-banner.com, js.hsadspixel.net, js.hubspot.com, js.qualified.com, js.usemessages.com, perf-na1.hsforms.com, player.vimeo.com, track.hubspot.com, www.googleadservices.com

Is this wrong? Send us the URL

Across the market: No third-party tracking before consent in Email security: 3 of 40 companies

✗

Notice before subprocessors change

weight 2 of 3

No commitment to give notice before subprocessors change found.

Checked 8 addresses on 2026-10-17.

Show the 8 addresses we checked
  1. https://knowbe4.com/legal/subprocessors – reached, no match (HTTP 404)
  2. https://knowbe4.com/subprocessors – reached, no match (HTTP 404)
  3. https://knowbe4.com/sub-processors – reached, no match (HTTP 404)
  4. https://knowbe4.com/legal/dpa – reached, no match (HTTP 404)
  5. https://knowbe4.com/dpa – reached, no match (HTTP 404)
  6. https://knowbe4.com/legal/data-processing-agreement – reached, no match (HTTP 404)
  7. https://knowbe4.com/trust/subprocessors – reached, no match (HTTP 404)
  8. https://knowbe4.com/legal/sub-processors – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Notice before subprocessors change in Email security: 9 of 39 companies

✗

security.txt (RFC 9116)

weight 1 of 3

No security.txt found.

Checked 1 address on 2026-10-17.

Show the 1 address we checked
  1. https://knowbe4.com/.well-known/security.txt – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: security.txt (RFC 9116) in Email security: 13 of 40 companies

Evidence

The full source lists sit behind these two groups, so that the answer above stays readable.

Published, with a source 6
✓

Status page with incident history

weight 2 of 3

A public status page with incident history.

Source: https://status.knowbe4.com/ · checked 2026-10-17

Across the market: Status page with history in Email security: 12 of 40 companies

✓

Public pricing with figures

weight 2 of 3

Actual numbers on a public page.

Source: https://www.knowbe4.com/products/security-awareness-training/pricing · checked 2026-10-17

Across the market: Public pricing in Email security: 14 of 39 companies

✓

HTTPS enforced with HSTS

weight 2 of 3

HTTP redirects to HTTPS and the HSTS header is set.

  • HSTS max-age 31536000 seconds (365 days).
    Show the exact wording

    max-age=31536000

    Read at https://knowbe4.com/

Source: https://knowbe4.com/ · checked 2026-10-17

Across the market: HTTPS enforced with HSTS in Email security: 34 of 41 companies

✓

Certifications named (SOC 2, ISO 27001)

weight 1 of 3

SOC 2 or ISO 27001 named on a public page.

  • Named on that page Cyber Essentials, FedRAMP, ISO/IEC 27001 (not counted: the sentence does not carry it), ISO/IEC 27701 (unclear from the sentence), SOC 2, SOC 2 Type II. The sentence we kept does not carry this finding on its own, so it counts in no list and no figure.
    Show the 6 exact wordings

    e Questionnaire (CAIQ) on our Cloud Security Alliance (CSA) STAR Registry page KnowBe4 products are Cyber Essentials certified.

    Read at https://www.knowbe4.com/legal/security

    Compliance The KnowBe4 Platform (KSAT + PhishER) maintains FedRAMP Moderate ATO (Authorization To Operate) since 11/14/2023.

    Read at https://www.knowbe4.com/legal/security

    The International Organization for Standardization 27001 Standard (ISO 27001) is an information security standard that ensures office sites, development centers, support center

    Read at https://www.knowbe4.com/legal/security

    e International Organization for Standardization 42001:2023 Standard covering AI management systems ISO/IEC 27701:2019 Certificate of Registration ISO/IEC 27001:2022 Certificate of Registration ISO/IE...

    Read at https://www.knowbe4.com/legal/security

    View SOC 3 report The KnowBe4 SOC 2 assessments include all of the Trust Services Criteria: Security Availability Processing Integrity

    Read at https://www.knowbe4.com/legal/security

    Moderate ATO KnowBe4 Platform (KSAT + PhishER) All KnowBe4 products are SSAE18 SOC 2 Type 2 certified.

    Read at https://www.knowbe4.com/legal/security

Source: https://www.knowbe4.com/legal/security · checked 2026-10-17

Across the market: Certifications named in Email security: 20 of 40 companies

✓

Uptime SLA with a figure

weight 1 of 3

An availability commitment with a figure.

  • Highest uptime figure on that page 99.9 %.
    Show the exact wording

    e Agreement and the applicable Quote; and (b) use commercially reasonable efforts to meet a monthly 99.9% uptime availability target (“ Target Availability ”).

    Read at https://www.knowbe4.com/legal/service-level-agreement

Source: https://www.knowbe4.com/legal/service-level-agreement · checked 2026-10-17

Across the market: Uptime SLA with a figure in Email security: 2 of 38 companies

✓

Named privacy contact (DPO or privacy address)

weight 1 of 3

A data protection officer or a dedicated privacy address is named.

Source: https://www.knowbe4.com/legal/product-privacy-notice · checked 2026-10-17

Across the market: Named privacy contact in Email security: 20 of 39 companies

History

100 0 2026-10-10: 39 of 1002026-10-17: 39 of 100 2026-10-10 2026-10-17
Score over the last 2 runs we measured KnowBe4 in: 39 (2026-10-10), 39 (2026-10-17).

Prepare your vendor review

A source is a starting point. Check the product, plan, legal entity and date before treating it as evidence for your purchase. These questions do not change the transparency score.

KnowBe4

6 found · 6 not found · 0 not measured across 12 public checks.

12 of 12 criteria have a measured result from the last 30 days. Oldest dated result: 2026-10-17.

Investigate 6 open evidence questions
  1. Data processing agreement

    Please share the current data processing agreement for the product and plan we are considering, including its annexes and signing process.

    Inspect this check
  2. Subprocessor list

    Which subprocessors apply to our product, what does each process, and in which countries? Please share the current list.

    Inspect this check
  3. Data location stated

    Which locations apply to our primary data, backups and support access? Which region can we select for this plan?

    Inspect this check
  4. No third-party tracking before consent

    Which third-party requests occur before a visitor makes a choice, and for what purpose? Please distinguish the public website from the product.

    Inspect this check
  5. security.txt (RFC 9116)

    Where should we report a vulnerability, and what acknowledgement and follow-up process should we expect?

    Inspect this check
  6. Notice before subprocessors change

    How will you notify us before a subprocessor changes, with how much notice, and what response options apply to our contract?

    Inspect this check

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