SaaS transparency ranking · Helpdesk
Helpdesk with a published DPA
Which vendors publish a data processing agreement you can read before you talk to sales?
9 of 28 Helpdesk vendors we measure, that is 32 %. Public transparency score, not a product or security rating.
Readable without a login, at one of the addresses we check. This is a list of what these vendors publish, found by us at the addresses we checked on the date in each row. Vendors that are not on it may publish the same thing somewhere we did not look, or behind a login – the list says nothing about them.
- found, source linked
- not found at the addresses we checked
- not measured by us
- 12 criteria in the order of the methodology, heaviest first within each group.
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1
Deskprodeskpro.comTransparency 83/100 BBand B
- Data processing agreement: found
- Subprocessor list: found
- Data location stated: found
- Status page with history: found
- Public pricing: found
- Certifications named: found
- Uptime SLA with a figure: not found
- HTTPS enforced with HSTS: found
- No third-party tracking before consent: not found
- security.txt (RFC 9116): not found
- Notice before subprocessors change: found
- Named privacy contact: found
9 found3 gapsGaps No third-party tracking before consent, Uptime SLA with a figure, +1
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2
Intercomintercom.comTransparency 70/100 BBand B
- Data processing agreement: found
- Subprocessor list: not found
- Data location stated: found
- Status page with history: not found
- Public pricing: found
- Certifications named: found
- Uptime SLA with a figure: found
- HTTPS enforced with HSTS: found
- No third-party tracking before consent: not found
- security.txt (RFC 9116): found
- Notice before subprocessors change: found
- Named privacy contact: found
9 found3 gapsGaps Subprocessor list, Status page with history, +1
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3
Dixadixa.comTransparency 61/100 CBand C
- Data processing agreement: found
- Subprocessor list: not found
- Data location stated: found
- Status page with history: not found
- Public pricing: found
- Certifications named: not found
- Uptime SLA with a figure: found
- HTTPS enforced with HSTS: found
- No third-party tracking before consent: not found
- security.txt (RFC 9116): not found
- Notice before subprocessors change: found
- Named privacy contact: found
7 found5 gapsGaps Subprocessor list, Status page with history, +3
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4
Frontfront.comTransparency 60/100 CBand C
- Data processing agreement: found
- Subprocessor list: not found
- Data location stated: found
- Status page with history: not found
- Public pricing: found
- Certifications named: found
- Uptime SLA with a figure: not found
- HTTPS enforced with HSTS: found
- No third-party tracking before consent: not found
- security.txt (RFC 9116): found
- Notice before subprocessors change: not measured
- Named privacy contact: not measured
6 found4 gaps2 not measuredGaps Subprocessor list, Status page with history, +2
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6
Gorgiasgorgias.comTransparency 50/100 DBand D
- Data processing agreement: found
- Subprocessor list: not measured
- Data location stated: not found
- Status page with history: found
- Public pricing: not found
- Certifications named: found
- Uptime SLA with a figure: not found
- HTTPS enforced with HSTS: not found
- No third-party tracking before consent: not found
- security.txt (RFC 9116): found
- Notice before subprocessors change: found
- Named privacy contact: found
6 found5 gaps1 not measuredGaps Data location stated, Public pricing, +3
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10
Re:amazereamaze.comTransparency 43/100 DBand D
- Data processing agreement: found
- Subprocessor list: not found
- Data location stated: not found
- Status page with history: not found
- Public pricing: found
- Certifications named: not found
- Uptime SLA with a figure: not found
- HTTPS enforced with HSTS: found
- No third-party tracking before consent: not found
- security.txt (RFC 9116): not found
- Notice before subprocessors change: found
- Named privacy contact: found
5 found7 gapsGaps Subprocessor list, Data location stated, +5
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14
HelpDeskhelpdesk.comTransparency 39/100 EBand E
- Data processing agreement: found
- Subprocessor list: not found
- Data location stated: not found
- Status page with history: not found
- Public pricing: found
- Certifications named: found
- Uptime SLA with a figure: not found
- HTTPS enforced with HSTS: found
- No third-party tracking before consent: not found
- security.txt (RFC 9116): not found
- Notice before subprocessors change: not found
- Named privacy contact: found
5 found7 gapsGaps Subprocessor list, Data location stated, +5
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16
Kustomerkustomer.comTransparency 35/100 EBand E
- Data processing agreement: found
- Subprocessor list: not found
- Data location stated: not found
- Status page with history: found
- Public pricing: not found
- Certifications named: not found
- Uptime SLA with a figure: found
- HTTPS enforced with HSTS: found
- No third-party tracking before consent: not found
- security.txt (RFC 9116): not found
- Notice before subprocessors change: not found
- Named privacy contact: not found
4 found8 gapsGaps Subprocessor list, Data location stated, +6
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17
LiveChatlivechat.comTransparency 35/100 EBand E
- Data processing agreement: found
- Subprocessor list: not found
- Data location stated: not found
- Status page with history: not found
- Public pricing: found
- Certifications named: not found
- Uptime SLA with a figure: not found
- HTTPS enforced with HSTS: found
- No third-party tracking before consent: not found
- security.txt (RFC 9116): not found
- Notice before subprocessors change: not found
- Named privacy contact: found
4 found8 gapsGaps Subprocessor list, Data location stated, +6