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Gorgias: what they publish

gorgias.com · Helpdesk · checked 2026-10-09

50/100DBand D

Rank 8 of 51 in Helpdesk, where the median is 32.

Public transparency score, not a product or security rating. Latest check: 2026-10-09. How the score works.

Evidence at a glance

Choose a check to see its source, date and scope.

Not found means not found at the addresses we checked. Not measured means we could not complete the check.

Start a vendor reviewDownload evidence (CSV)

Overview

6 days since the newest dated result, 6 since the oldest. 11 of 12 criteria have a measured result in the last 30 days. Failed checks and undated results are excluded.

Evidence freshness is a statement about our measurement and is kept apart from the transparency score, which is frozen at v1. How good our own measurement is.

Transparency labelsaas-ranking.com

Gorgias

gorgias.com · Helpdesk

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
D 50of 100 Rank 8 of 51

Published commitments5 of 8 found, 1 not measured

Measured behaviour1 of 3 found

Checked 2026-10-09. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

Downloads include all checks, source URLs, dates and the snapshot ID for your procurement file. We do not issue badges.

The label is the whole measurement in one object: every criterion with its weight, the band, and the date. Public transparency score, not a product or security rating.

Every line in it links the page we found the result on, or lists the addresses we checked. A cross means we found nothing there, not that Gorgias has no such document.

Where Gorgias sits in Helpdesk

  1. A0 0%
  2. B4 8%
  3. C1 2%
  4. D8 16%
  5. E24 47%
  6. F14 27%
51 vendors with a score. Bands have fixed thresholds, see how the score works.

The band of Gorgias is marked. Vendors without a score are the ones where we could measure too few criteria to rank them – a gap on our side, counted separately.

What Gorgias states

The exact figures and names we read off the pages linked below, with the sentence they stand in. This is what they publish, not what we verified about their systems.

Gaps, heaviest first

✗

Data location: where they say data is hosted

weight 3 of 3

We found this behind a sign-in, so it is not published openly.

Seen at https://www.gorgias.com/legal/privacy · checked 2026-10-09

Show the 7 addresses we checked
  1. https://gorgias.com/security – reached, no match (HTTP 200)
  2. https://gorgias.com/trust – reached, no match (HTTP 404)
  3. https://gorgias.com/legal/privacy – found, but behind a sign-in
  4. https://gorgias.com/privacy – reached, no match (HTTP 404)
  5. https://gorgias.com/privacy-policy – reached, no match (HTTP 404)
  6. https://gorgias.com/compliance – reached, no match (HTTP 404)
  7. https://gorgias.com/legal/privacy-policy – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Data location stated in Helpdesk: 22 of 51 companies

✗

Public pricing with figures

weight 2 of 3

No public pricing with figures found.

Checked 5 addresses on 2026-10-09.

Show the 5 addresses we checked
  1. https://gorgias.com/pricing – reached and rendered, no match
  2. https://gorgias.com/pricing/ – reached, no match (HTTP 200)
  3. https://gorgias.com/plans – reached, no match (HTTP 404)
  4. https://gorgias.com/en/pricing – reached, no match (HTTP 404)
  5. https://gorgias.com/pricing-plans – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Public pricing in Helpdesk: 40 of 51 companies

✗

HTTPS enforced with HSTS

weight 2 of 3

No enforced HTTPS with HSTS found.

Checked 2 addresses on 2026-10-09.

Show the 2 addresses we checked
  1. http://gorgias.com/ – redirects to https://gorgias.com/
  2. https://gorgias.com/ – no HSTS header

Is this wrong? Send us the URL

Across the market: HTTPS enforced with HSTS in Helpdesk: 34 of 50 companies

✗weight 2 of 3

Third-party requests seen on the first load, before any interaction.

Checked 1 address on 2026-10-09.

Show the 1 address we checked
  1. https://gorgias.com/ – third-party requests before any interaction: accounts.finsweet.com, alb.reddit.com, analytics.twitter.com, api.axept.io, api.company-target.com, api.intellimize.co, api.segment.io, app.optibase.io, assets.gorgias.chat, axeptio.imgix.net, bat.bing.com, bat.bing.net, browser.sentry-cdn.com, bundle.5gtb.com, cdn.cr-relay.com, cdn.embedly.com, cdn.intellimize.co, cdn.jsdelivr.net, cdn.prod.website-files.com, cdn.segment.com, cdn.snitcher.com, client.axept.io, cloudflare.com, code-components.website-files.com, config.gorgias.chat, connect.facebook.net, d3e54v103j8qbb.cloudfront.net, distillery.wistia.com, dsum-sec.casalemedia.com, ei.9gti.com, embed-ssl.wistia.com, fast.wistia.com, fast.wistia.net, fonts.axept.io, fonts.bunny.net, googleads.g.doubleclick.net, gorgias-convert.com, grsm.io, hubspotv2.use1-marketplace-1p-apps-prod-red.if.webflow.services, i.clarity.ms, id.rlcdn.com, image2.pubmatic.com, js.hsforms.net, log.intellimize.co, pagead2.googlesyndication.com, partnerlinks.io, partners.tremorhub.com, pipedream.wistia.com, pixel-config.reddit.com, pixel.rubiconproject.com, pvdpix.com, px.ads.linkedin.com, radar.snitcher.com, rdcdn.com, region1.google-analytics.com, s.company-target.com, s3-us-west-2.amazonaws.com, scripts.clarity.ms, snap.licdn.com, snid.snitcher.com, snippet.growsumo.com, static.ads-twitter.com, static.axept.io, static.hotjar.com, stats.g.doubleclick.net, t.co, tag-logger.demandbase.com, tag.demandbase.com, tracking-api.g2.com, webflow-files-prod.global.ssl.fastly.net, www.clarity.ms, www.facebook.com, www.google-analytics.com, www.google.com, www.google.de, www.googleadservices.com, www.googletagmanager.com, www.redditstatic.com

Is this wrong? Send us the URL

Across the market: No third-party tracking before consent in Helpdesk: 1 of 51 companies

✗

Uptime SLA with a figure

weight 1 of 3

No uptime figure found.

Checked 6 addresses on 2026-10-09.

Show the 6 addresses we checked
  1. https://gorgias.com/legal/sla – reached, no match (HTTP 404)
  2. https://gorgias.com/sla – reached, no match (HTTP 404)
  3. https://gorgias.com/legal/service-level-agreement – reached, no match (HTTP 404)
  4. https://gorgias.com/trust/sla – reached, no match (HTTP 404)
  5. https://gorgias.com/uptime – reached, no match (HTTP 404)
  6. https://gorgias.com/legal/uptime-sla – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Uptime SLA with a figure in Helpdesk: 5 of 51 companies

Evidence

The full source lists sit behind these two groups, so that the answer above stays readable.

Published, with a source 6
✓

Data processing agreement (DPA)

weight 3 of 3

Published and readable without a login.

Source: https://www.gorgias.com/legal/data-processing-agreement · checked 2026-10-09

Across the market: Data processing agreement in Helpdesk: 12 of 51 companies

✓

Status page with incident history

weight 2 of 3

A public status page with incident history.

Source: https://status.gorgias.com/ · checked 2026-10-09

Across the market: Status page with history in Helpdesk: 15 of 51 companies

✓

Notice before subprocessors change

weight 2 of 3

The vendor commits publicly to giving notice before the list changes.

Source: https://www.gorgias.com/legal/data-processing-agreement · checked 2026-10-09

Across the market: Notice before subprocessors change in Helpdesk: 9 of 51 companies

✓

Certifications named (SOC 2, ISO 27001)

weight 1 of 3

SOC 2 or ISO 27001 named on a public page.

  • Named on that page HIPAA (unclear from the sentence), SOC 2 Type II (not counted: the sentence does not carry it). The sentence we kept does not carry this finding on its own, so it counts in no list and no figure.
    Show the 2 exact wordings

    tructure Continuous encrypted backups App data sent exclusively via HTTPS TLS encrypted connections HIPAA Compliance Request the report Live uptime and status page Learn more Two-factor authentication...

    Read at https://www.gorgias.com/security

    A few things that help keep your helpdesk secure SSO for Google & Microsoft 365 SOC 2 Type II Certification Request the report Google Cloud Platform infrastructure Continuous encrypted

    Read at https://www.gorgias.com/security

Source: https://www.gorgias.com/security · checked 2026-10-09

Across the market: Certifications named in Helpdesk: 24 of 51 companies

✓

security.txt (RFC 9116)

weight 1 of 3

Served at /.well-known/security.txt.

Source: https://gorgias.com/.well-known/security.txt · checked 2026-10-09

Across the market: security.txt (RFC 9116) in Helpdesk: 6 of 48 companies

✓

Named privacy contact (DPO or privacy address)

weight 1 of 3

A data protection officer or a dedicated privacy address is named.

Source: https://www.gorgias.com/legal/privacy · checked 2026-10-09

Across the market: Named privacy contact in Helpdesk: 29 of 51 companies

Not measured by us 1
–

Subprocessors: the published list

weight 3 of 3

Not measured. The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.

Show the 7 addresses we checked
  1. https://gorgias.com/legal/subprocessors – reached, no match (HTTP 404)
  2. https://gorgias.com/subprocessors – reached, no match (HTTP 404)
  3. https://gorgias.com/sub-processors – reached, no match (HTTP 404)
  4. https://gorgias.com/legal/sub-processors – reached, no match (HTTP 404)
  5. https://gorgias.com/trust/subprocessors – reached, no match (HTTP 404)
  6. https://gorgias.com/privacy/subprocessors – excluded by robots.txt
  7. https://gorgias.com/legal/subprocessor-list – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Subprocessor list in Helpdesk: 5 of 50 companies

History

Not enough completed runs yet to draw a line. The next runs fill this in.

Prepare your vendor review

A source is a starting point. Check the product, plan, legal entity and date before treating it as evidence for your purchase. These questions do not change the transparency score.

Gorgias

6 found · 5 not found · 1 not measured across 12 public checks.

11 of 12 criteria have a measured result from the last 30 days. Oldest dated result: 2026-10-09.

Investigate 6 open evidence questions
  1. Subprocessor list

    Which subprocessors apply to our product, what does each process, and in which countries? Please share the current list.

    Inspect this check
  2. Data location stated

    Which locations apply to our primary data, backups and support access? Which region can we select for this plan?

    Inspect this check
  3. Public pricing

    Please confirm the total cost for our seats and usage, including minimum commitments, add-ons, overages and renewal terms.

    Inspect this check
  4. Uptime SLA with a figure

    Which availability commitment applies to our plan? Please include the measurement window, exclusions and credit claim process.

    Inspect this check
  5. HTTPS enforced with HSTS

    How is HTTPS enforced on the product and sign-in domains we will use? Please distinguish those domains from the public website.

    Inspect this check
  6. No third-party tracking before consent

    Which third-party requests occur before a visitor makes a choice, and for what purpose? Please distinguish the public website from the product.

    Inspect this check

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A shortlist holds up to six vendors across categories and lives entirely in the address of its page: share the link, bookmark it, put it in a ticket. Nothing is stored, so we do not know it exists.