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Intercom: what they publish

intercom.com · Helpdesk · checked 2026-10-14

70/100BBand B

Rank 4 of 51 in Helpdesk, where the median is 32.

Public transparency score, not a product or security rating. Latest check: 2026-10-14. How the score works.

Evidence at a glance

Choose a check to see its source, date and scope.

Not found means not found at the addresses we checked. Not measured means we could not complete the check.

Start a vendor reviewDownload evidence (CSV)

Overview

1 day since the newest dated result, 1 since the oldest. 12 of 12 criteria have a measured result in the last 30 days. Failed checks and undated results are excluded.

Evidence freshness is a statement about our measurement and is kept apart from the transparency score, which is frozen at v1. How good our own measurement is.

Transparency labelsaas-ranking.com

Intercom

intercom.com · Helpdesk

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
B 70of 100 Rank 4 of 51

Published commitments7 of 9 found

Measured behaviour2 of 3 found

Checked 2026-10-14. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

Downloads include all checks, source URLs, dates and the snapshot ID for your procurement file. We do not issue badges.

The label is the whole measurement in one object: every criterion with its weight, the band, and the date. Public transparency score, not a product or security rating.

Every line in it links the page we found the result on, or lists the addresses we checked. A cross means we found nothing there, not that Intercom has no such document.

Where Intercom sits in Helpdesk

  1. A0 0%
  2. B4 8%
  3. C1 2%
  4. D8 16%
  5. E24 47%
  6. F14 27%
51 vendors with a score. Bands have fixed thresholds, see how the score works.

The band of Intercom is marked. Vendors without a score are the ones where we could measure too few criteria to rank them – a gap on our side, counted separately.

What Intercom states

The exact figures and names we read off the pages linked below, with the sentence they stand in. This is what they publish, not what we verified about their systems.

Gaps, heaviest first

✗

Subprocessors: the published list

weight 3 of 3

No subprocessor list found.

Checked 7 addresses on 2026-10-14.

Show the 7 addresses we checked
  1. https://intercom.com/legal/subprocessors – reached, no match (HTTP 404)
  2. https://intercom.com/subprocessors – reached, no match (HTTP 404)
  3. https://intercom.com/sub-processors – reached, no match (HTTP 404)
  4. https://intercom.com/legal/sub-processors – reached, no match (HTTP 404)
  5. https://intercom.com/trust/subprocessors – reached, no match (HTTP 404)
  6. https://intercom.com/privacy/subprocessors – reached, no match (HTTP 404)
  7. https://intercom.com/legal/subprocessor-list – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Subprocessor list in Helpdesk: 5 of 50 companies

✗

Status page with incident history

weight 2 of 3

No public status page found.

Checked 3 addresses on 2026-10-14.

Show the 3 addresses we checked
  1. https://status.intercom.com/ – reached, no match (HTTP 200)
  2. https://intercom.com/status – reached, no match (HTTP 404)
  3. https://intercom.com.statuspage.io/ – Could not be fetched: fetch failed.

Is this wrong? Send us the URL

Across the market: Status page with history in Helpdesk: 15 of 51 companies

✗weight 2 of 3

Third-party requests seen on the first load, before any interaction.

Checked 1 address on 2026-10-14.

Show the 1 address we checked
  1. https://intercom.com/ – third-party requests before any interaction: 380ce6d4f3e0.edge.sdk.awswaf.com, cdn.sanity.io, widget.intercom.io, www.googletagmanager.com

Is this wrong? Send us the URL

Across the market: No third-party tracking before consent in Helpdesk: 1 of 51 companies

Evidence

The full source lists sit behind these two groups, so that the answer above stays readable.

Published, with a source 9
✓

Data processing agreement (DPA)

weight 3 of 3

Published and readable without a login.

Source: https://www.intercom.com/legal/data-processing-agreement · checked 2026-10-14

Across the market: Data processing agreement in Helpdesk: 12 of 51 companies

✓

Data location: where they say data is hosted

weight 3 of 3

The hosting location is stated on a public page.

  • Locations named next to the hosting wording Australia. This does not establish the company’s headquarters.
    Show the exact wording

    Data is hosted in the US, EU, or Australia based on your residency needs, with redundant systems architected for continuous uptime across regions.

    Read at https://www.intercom.com/security

Source: https://www.intercom.com/security · checked 2026-10-14

Across the market: Data location stated in Helpdesk: 22 of 51 companies

✓

Public pricing with figures

weight 2 of 3

Actual numbers on a public page.

Source: https://www.intercom.com/pricing · checked 2026-10-14

Across the market: Public pricing in Helpdesk: 40 of 51 companies

✓

HTTPS enforced with HSTS

weight 2 of 3

HTTP redirects to HTTPS and the HSTS header is set.

  • HSTS max-age 63072000 seconds (730 days).
    Show the exact wording

    max-age=63072000; includeSubDomains; preload

    Read at https://intercom.com/
  • HSTS options includeSubDomains, preload.
    Show the 2 exact wordings

    max-age=63072000; includeSubDomains; preload

    Read at https://intercom.com/

    max-age=63072000; includeSubDomains; preload

    Read at https://intercom.com/

Source: https://intercom.com/ · checked 2026-10-14

Across the market: HTTPS enforced with HSTS in Helpdesk: 34 of 50 companies

✓

Notice before subprocessors change

weight 2 of 3

The vendor commits publicly to giving notice before the list changes.

Source: https://www.intercom.com/legal/data-processing-agreement · checked 2026-10-14

Across the market: Notice before subprocessors change in Helpdesk: 9 of 51 companies

✓

Certifications named (SOC 2, ISO 27001)

weight 1 of 3

SOC 2 or ISO 27001 named on a public page.

  • Named on that page HIPAA, ISO/IEC 27001 (unclear from the sentence), ISO/IEC 27018, ISO/IEC 27701 (unclear from the sentence), SOC 2 Type II (unclear from the sentence).
    Show the 5 exact wordings

    Intercom and Fin hold SOC 2 Type II and HIPAA compliance along with ISO 27001, ISO 27018, ISO 27701, and ISO 42001 certification, and Fin AI Agen

    Read at https://www.intercom.com/security

    SOC 2 Type II compliant and ISO 27001 certified.

    Read at https://www.intercom.com/security

    Intercom and Fin hold SOC 2 Type II and HIPAA compliance along with ISO 27001, ISO 27018, ISO 27701, and ISO 42001 certification, and Fin AI Agent is also AIUC-1 certified (the industry st

    Read at https://www.intercom.com/security

    ys yours, with GDPR/CCPA compliance and transparent processing practices, independently verified by ISO 27701 certification, the international standard for privacy information management.

    Read at https://www.intercom.com/security

    SOC 2 Type II compliant and ISO 27001 certified.

    Read at https://www.intercom.com/security

Source: https://www.intercom.com/security · checked 2026-10-14

Across the market: Certifications named in Helpdesk: 24 of 51 companies

✓

Uptime SLA with a figure

weight 1 of 3

An availability commitment with a figure.

  • Highest uptime figure on that page 99.8 %.
    Show the exact wording

    commercially reasonable efforts to make the services identified herein available with an uptime of 99.8% of each calendar month ("Target Availability").

    Read at https://www.intercom.com/legal/service-level-agreement

Source: https://www.intercom.com/legal/service-level-agreement · checked 2026-10-14

Across the market: Uptime SLA with a figure in Helpdesk: 5 of 51 companies

✓

security.txt (RFC 9116)

weight 1 of 3

Served at /.well-known/security.txt.

Source: https://app.intercom.com/.well-known/security.txt · checked 2026-10-14

Across the market: security.txt (RFC 9116) in Helpdesk: 6 of 48 companies

✓

Named privacy contact (DPO or privacy address)

weight 1 of 3

A data protection officer or a dedicated privacy address is named.

Source: https://www.intercom.com/legal/privacy · checked 2026-10-14

Across the market: Named privacy contact in Helpdesk: 29 of 51 companies

History

100 0 2026-10-07: 70 of 1002026-10-14: 70 of 100 2026-10-07 2026-10-14
Score over the last 2 runs we measured Intercom in: 70 (2026-10-07), 70 (2026-10-14).

Prepare your vendor review

A source is a starting point. Check the product, plan, legal entity and date before treating it as evidence for your purchase. These questions do not change the transparency score.

Intercom

9 found · 3 not found · 0 not measured across 12 public checks.

12 of 12 criteria have a measured result from the last 30 days. Oldest dated result: 2026-10-14.

Investigate 3 open evidence questions
  1. Subprocessor list

    Which subprocessors apply to our product, what does each process, and in which countries? Please share the current list.

    Inspect this check
  2. Status page with history

    Where can we review incident history for the service we will use, and how do we subscribe to incident updates?

    Inspect this check
  3. No third-party tracking before consent

    Which third-party requests occur before a visitor makes a choice, and for what purpose? Please distinguish the public website from the product.

    Inspect this check

Compare

A shortlist holds up to six vendors across categories and lives entirely in the address of its page: share the link, bookmark it, put it in a ticket. Nothing is stored, so we do not know it exists.

Compared with

Each comparison lists only the criteria where the two differ, with the source for every one. All comparisons.