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Deskpro: what they publish

deskpro.com · Helpdesk · checked 2026-10-18

70/100BBand B

Rank 3 of 51 in Helpdesk, where the median is 32.

Public transparency score, not a product or security rating. Latest check: 2026-10-18. How the score works.

Evidence at a glance

Choose a check to see its source, date and scope.

Not found means not found at the addresses we checked. Not measured means we could not complete the check.

Start a vendor reviewDownload evidence (CSV)

Overview

0 days since the newest dated result, 0 since the oldest. 12 of 12 criteria have a measured result in the last 30 days. Failed checks and undated results are excluded.

Evidence freshness is a statement about our measurement and is kept apart from the transparency score, which is frozen at v1. How good our own measurement is.

Transparency labelsaas-ranking.com

Deskpro

deskpro.com · Helpdesk

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
B 70of 100 Rank 3 of 51

Published commitments7 of 9 found

Measured behaviour1 of 3 found

Checked 2026-10-18. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

Downloads include all checks, source URLs, dates and the snapshot ID for your procurement file. We do not issue badges.

The label is the whole measurement in one object: every criterion with its weight, the band, and the date. Public transparency score, not a product or security rating.

Every line in it links the page we found the result on, or lists the addresses we checked. A cross means we found nothing there, not that Deskpro has no such document.

Where Deskpro sits in Helpdesk

  1. A0 0%
  2. B4 8%
  3. C1 2%
  4. D9 18%
  5. E23 45%
  6. F14 27%
51 vendors with a score. Bands have fixed thresholds, see how the score works.

The band of Deskpro is marked. Vendors without a score are the ones where we could measure too few criteria to rank them – a gap on our side, counted separately.

What Deskpro states

The exact figures and names we read off the pages linked below, with the sentence they stand in. This is what they publish, not what we verified about their systems.

Gaps, heaviest first

✗

Data location: where they say data is hosted

weight 3 of 3

We found this behind a sign-in, so it is not published openly.

Seen at https://www.deskpro.com/legal/privacy · checked 2026-10-18

Show the 7 addresses we checked
  1. https://deskpro.com/security – reached, no match (HTTP 200)
  2. https://deskpro.com/trust – reached, no match (HTTP 404)
  3. https://deskpro.com/legal/privacy – found, but behind a sign-in
  4. https://deskpro.com/privacy – reached, no match (HTTP 404)
  5. https://deskpro.com/privacy-policy – reached, no match (HTTP 404)
  6. https://deskpro.com/compliance – reached, no match (HTTP 404)
  7. https://deskpro.com/legal/privacy-policy – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Data location stated in Helpdesk: 22 of 51 companies

✗weight 2 of 3

Third-party requests seen on the first load, before any interaction.

Checked 1 address on 2026-10-18.

Show the 1 address we checked
  1. https://deskpro.com/ – third-party requests before any interaction: 2401116.fs1.hubspotusercontent-na1.net, 2660917.fs1.hubspotusercontent-na1.net, analytics.propensity-abm.com, api.factors.ai, api.hubapi.com, app.factors.ai, app.hubspot.com, c.us.heap-api.com, cdn.cookie-script.com, cdn.propensity.com, cdn.us.heap-api.com, cm.g.doubleclick.net, connect.facebook.net, cta-service-cms2.hubspot.com, d.adroll.com, dsum-sec.casalemedia.com, eb2.3lift.com, eu-assets.i.posthog.com, fonts.googleapis.com, fonts.gstatic.com, forms-na1.hsforms.com, forms.hscollectedforms.net, forms.hsforms.com, ib.adnxs.com, image2.pubmatic.com, js.hs-analytics.net, js.hs-banner.com, js.hsadspixel.net, js.hscollectedforms.net, js.hsforms.net, js.hubspot.com, js.sentry-cdn.com, ml314.com, pagead2.googlesyndication.com, perf-na1.hsforms.com, pixel.rubiconproject.com, pixel.tapad.com, ps.eyeota.net, px.ads.linkedin.com, region1.google-analytics.com, s.adroll.com, s3-us-west-2.amazonaws.com, snap.licdn.com, static.hsappstatic.net, sync.outbrain.com, sync.taboola.com, tracking-api.g2.com, unpkg.com, us-u.openx.net, www.facebook.com, www.googletagmanager.com, x.bidswitch.net

Is this wrong? Send us the URL

Across the market: No third-party tracking before consent in Helpdesk: 2 of 51 companies

✗

Uptime SLA with a figure

weight 1 of 3

No uptime figure found.

Checked 6 addresses on 2026-10-18.

Show the 6 addresses we checked
  1. https://deskpro.com/legal/sla – reached, no match (HTTP 404)
  2. https://deskpro.com/sla – reached, no match (HTTP 404)
  3. https://deskpro.com/legal/service-level-agreement – reached, no match (HTTP 404)
  4. https://deskpro.com/trust/sla – reached, no match (HTTP 404)
  5. https://deskpro.com/uptime – reached, no match (HTTP 404)
  6. https://deskpro.com/legal/uptime-sla – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Uptime SLA with a figure in Helpdesk: 5 of 51 companies

✗

security.txt (RFC 9116)

weight 1 of 3

No security.txt found.

Checked 1 address on 2026-10-18.

Show the 1 address we checked
  1. https://deskpro.com/.well-known/security.txt – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: security.txt (RFC 9116) in Helpdesk: 6 of 48 companies

Evidence

The full source lists sit behind these two groups, so that the answer above stays readable.

Published, with a source 8
✓

Data processing agreement (DPA)

weight 3 of 3

Published and readable without a login.

Source: https://www.deskpro.com/legal/dpa · checked 2026-10-18

Across the market: Data processing agreement in Helpdesk: 12 of 51 companies

✓

Subprocessors: the published list

weight 3 of 3

The actual list is published, not just a promise to keep one.

Source: https://www.deskpro.com/legal/sub-processors · checked 2026-10-18

Across the market: Subprocessor list in Helpdesk: 5 of 50 companies

✓

Status page with incident history

weight 2 of 3

A public status page with incident history.

Source: https://deskprostatus.com/ · checked 2026-10-18

Across the market: Status page with history in Helpdesk: 15 of 51 companies

✓

Public pricing with figures

weight 2 of 3

Actual numbers on a public page.

Source: https://www.deskpro.com/pricing/cloud · checked 2026-10-18

Across the market: Public pricing in Helpdesk: 40 of 51 companies

✓

HTTPS enforced with HSTS

weight 2 of 3

HTTP redirects to HTTPS and the HSTS header is set.

  • HSTS max-age 31536000 seconds (365 days).
    Show the exact wording

    max-age=31536000

    Read at https://deskpro.com/

Source: https://deskpro.com/ · checked 2026-10-18

Across the market: HTTPS enforced with HSTS in Helpdesk: 34 of 50 companies

✓

Notice before subprocessors change

weight 2 of 3

The vendor commits publicly to giving notice before the list changes.

Source: https://www.deskpro.com/legal/dpa · checked 2026-10-18

Across the market: Notice before subprocessors change in Helpdesk: 9 of 51 companies

✓

Certifications named (SOC 2, ISO 27001)

weight 1 of 3

SOC 2 or ISO 27001 named on a public page.

  • Named on that page CSA STAR (not counted: the sentence does not carry it), Cyber Essentials (not counted: the sentence does not carry it), HIPAA (not counted: the sentence does not carry it), ISO/IEC 27001 (unclear from the sentence), PCI DSS (not counted: the sentence does not carry it), SOC 2 (not counted: the sentence does not carry it), SOC 2 Type II (not counted: the sentence does not carry it). The sentence we kept does not carry this finding on its own, so it counts in no list and no figure.
    Show the 7 exact wordings

    Recent security audits and certifications include ISO27001, PCI, Cyber Essentials Plus, CSA Star, G-Cloud 12 & GDPR Readiness.

    Read at https://www.deskpro.com/security

    procurement framework Cloud Security Alliance Promotes secure cloud environments via best practices Cyber Essentials Plus Scheme ensuring basic level of cybersecurity measures in place California Cons...

    Read at https://www.deskpro.com/security

    ard holder data from breaches & theft GDPR EU regulation protecting citizens' data & privacy rights HIPAA US law securing protected healthcare information G-Cloud UK government initiative promoting cl...

    Read at https://www.deskpro.com/security

    Compliance certifications and regulations ISO 27001 Specifies requirements for an ISMS to manage sensitive info securely SOC 2 Type II Reports on contr

    Read at https://www.deskpro.com/security

    info securely SOC 2 Type II Reports on control effectiveness over time for Trust Services Criteria PCI DSS Protects payment card holder data from breaches & theft GDPR EU regulation protecting citizen...

    Read at https://www.deskpro.com/security

    provider (AWS) operates state-of-the-art, ISO27001, PCI DSS Level 1, HIPAA, EU-US Privacy Shield & SOC 2 Type compliant data centers.

    Read at https://www.deskpro.com/security

    ions and regulations ISO 27001 Specifies requirements for an ISMS to manage sensitive info securely SOC 2 Type II Reports on control effectiveness over time for Trust Services Criteria PCI DSS Protect...

    Read at https://www.deskpro.com/security

Source: https://www.deskpro.com/security · checked 2026-10-18

Across the market: Certifications named in Helpdesk: 24 of 51 companies

✓

Named privacy contact (DPO or privacy address)

weight 1 of 3

A data protection officer or a dedicated privacy address is named.

Source: https://www.deskpro.com/legal/privacy · checked 2026-10-18

Across the market: Named privacy contact in Helpdesk: 29 of 51 companies

History

100 0 2026-10-11: 70 of 1002026-10-18: 70 of 100 2026-10-11 2026-10-18
Score over the last 2 runs we measured Deskpro in: 70 (2026-10-11), 70 (2026-10-18).

Prepare your vendor review

A source is a starting point. Check the product, plan, legal entity and date before treating it as evidence for your purchase. These questions do not change the transparency score.

Deskpro

8 found · 4 not found · 0 not measured across 12 public checks.

12 of 12 criteria have a measured result from the last 30 days. Oldest dated result: 2026-10-18.

Investigate 4 open evidence questions
  1. Data location stated

    Which locations apply to our primary data, backups and support access? Which region can we select for this plan?

    Inspect this check
  2. Uptime SLA with a figure

    Which availability commitment applies to our plan? Please include the measurement window, exclusions and credit claim process.

    Inspect this check
  3. No third-party tracking before consent

    Which third-party requests occur before a visitor makes a choice, and for what purpose? Please distinguish the public website from the product.

    Inspect this check
  4. security.txt (RFC 9116)

    Where should we report a vulnerability, and what acknowledgement and follow-up process should we expect?

    Inspect this check

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