Deskpro
deskpro.com · Helpdesk · checked 2026-09-03
Rank 1 of 22 in Helpdesk, where the median is 39.5.
- 9 found
- 3 not found
- 0 not measured
We measured 12 of 12 criteria for Deskpro on 2026-09-03. We found 9 with a source and did not find 3 at the addresses we checked. That is a transparency score of 83 out of 100, band B.
Overview
Transparency labelsaas-ranking.com
Deskpro
- A
- B
- C
- D
- E
- F
Published commitments8 of 9 found
- foundData processing agreement×3
- foundSubprocessor list×3
- foundData location stated×3
- foundStatus page with history×2
- foundPublic pricing×2
- foundNotice before subprocessors change×2
- foundCertifications named×1
- not foundUptime SLA with a figure×1
- foundNamed privacy contact×1
Measured behaviour1 of 3 found
- foundHTTPS enforced with HSTS×2
- not foundNo third-party tracking before consent×2
- not foundsecurity.txt (RFC 9116)×1
Checked 2026-09-03. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.
We do not issue badges: a badge is the first step towards a paid placement, and there is none here. The SVG is a document with the date in it, for your own files.
The label is the whole measurement in one object: every criterion with its weight, the band, and the date. Public transparency score, not a product or security rating.
Every line in it links the page we found the result on, or lists the addresses we checked. A cross means we found nothing there, not that Deskpro has no such document.
Gaps, heaviest first
No third-party tracking before consent
weight 2 of 3No consent-free first load found.
Checked 1 address on 2026-09-03.
Show the 1 address we checked
https://deskpro.com/– third-party requests before any interaction: 2401116.fs1.hubspotusercontent-na1.net, 2660917.fs1.hubspotusercontent-na1.net, analytics.propensity-abm.com, api.factors.ai, api.hubapi.com, app.factors.ai, app.hubspot.com, c.us.heap-api.com, cdn.cookie-script.com, cdn.propensity.com, cdn.us.heap-api.com, cm.g.doubleclick.net, connect.facebook.net, cta-service-cms2.hubspot.com, d.adroll.com, dsum-sec.casalemedia.com, eb2.3lift.com, fonts.googleapis.com, fonts.gstatic.com, forms-na1.hsforms.com, forms.hscollectedforms.net, forms.hsforms.com, ib.adnxs.com, image2.pubmatic.com, js.hs-analytics.net, js.hs-banner.com, js.hsadspixel.net, js.hscollectedforms.net, js.hsforms.net, js.hubspot.com, js.sentry-cdn.com, ml314.com, pagead2.googlesyndication.com, perf-na1.hsforms.com, pixel.rubiconproject.com, pixel.tapad.com, ps.eyeota.net, px.ads.linkedin.com, region1.google-analytics.com, s.adroll.com, s3-us-west-2.amazonaws.com, snap.licdn.com, static.hsappstatic.net, sync.outbrain.com, sync.taboola.com, tracking-api.g2.com, unpkg.com, us-u.openx.net, www.facebook.com, www.googletagmanager.com, x.bidswitch.net
Uptime SLA with a figure
weight 1 of 3No uptime figure found.
Checked 6 addresses on 2026-09-03.
Show the 6 addresses we checked
https://deskpro.com/legal/sla– reached, no match (HTTP 404)https://deskpro.com/sla– reached, no match (HTTP 404)https://deskpro.com/legal/service-level-agreement– reached, no match (HTTP 404)https://deskpro.com/trust/sla– reached, no match (HTTP 404)https://deskpro.com/uptime– reached, no match (HTTP 404)https://deskpro.com/legal/uptime-sla– reached, no match (HTTP 404)
security.txt (RFC 9116)
weight 1 of 3No security.txt found.
Checked 1 address on 2026-09-03.
Show the 1 address we checked
https://deskpro.com/.well-known/security.txt– reached, no match (HTTP 404)
Evidence
The full source lists sit behind these two groups, so that the answer above stays readable.
Published, with a source 9
Data processing agreement
weight 3 of 3Published and readable without a login.
Source: https://www.deskpro.com/legal/dpa · checked 2026-09-03
Subprocessor list
weight 3 of 3The actual list is published, not just a promise to keep one.
Source: https://www.deskpro.com/legal/sub-processors · checked 2026-09-03
Data location stated
weight 3 of 3The hosting location is stated on a public page.
Source: https://www.deskpro.com/legal/privacy · checked 2026-09-03
Status page with history
weight 2 of 3A public status page with incident history.
Source: https://deskprostatus.com/ · checked 2026-09-03
Public pricing
weight 2 of 3Actual numbers on a public page.
Source: https://www.deskpro.com/pricing/cloud · checked 2026-09-03
HTTPS enforced with HSTS
weight 2 of 3HTTP redirects to HTTPS and the HSTS header is set.
Source: https://deskpro.com/ · checked 2026-09-03
Notice before subprocessors change
weight 2 of 3The vendor commits publicly to giving notice before the list changes.
Source: https://www.deskpro.com/legal/dpa · checked 2026-09-03
Certifications named
weight 1 of 3SOC 2 or ISO 27001 named on a public page.
Source: https://www.deskpro.com/security · checked 2026-09-03
Named privacy contact
weight 1 of 3A data protection officer or a dedicated privacy address is named.
Source: https://www.deskpro.com/legal/privacy · checked 2026-09-03
History
Not enough completed runs yet to draw a line. The next runs fill this in.