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Hootsuite: what they publish

hootsuite.com · Social media management · checked 2026-10-10

70/100BBand B

Rank 3 of 27 in Social media management, where the median is 35.

Public transparency score, not a product or security rating. Latest check: 2026-10-10. How the score works.

Evidence at a glance

Choose a check to see its source, date and scope.

Not found means not found at the addresses we checked. Not measured means we could not complete the check.

Start a vendor reviewDownload evidence (CSV)

Overview

6 days since the newest dated result, 6 since the oldest. 12 of 12 criteria have a measured result in the last 30 days. Failed checks and undated results are excluded.

Evidence freshness is a statement about our measurement and is kept apart from the transparency score, which is frozen at v1. How good our own measurement is.

Transparency labelsaas-ranking.com

Hootsuite

hootsuite.com · Social media management

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
B 70of 100 Rank 3 of 27

Published commitments7 of 9 found

Measured behaviour1 of 3 found

Checked 2026-10-10. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

Downloads include all checks, source URLs, dates and the snapshot ID for your procurement file. We do not issue badges.

The label is the whole measurement in one object: every criterion with its weight, the band, and the date. Public transparency score, not a product or security rating.

Every line in it links the page we found the result on, or lists the addresses we checked. A cross means we found nothing there, not that Hootsuite has no such document.

Where Hootsuite sits in Social media management

  1. A0 0%
  2. B4 15%
  3. C0 0%
  4. D7 26%
  5. E8 30%
  6. F8 30%
27 vendors with a score. Bands have fixed thresholds, see how the score works.

The band of Hootsuite is marked. Vendors without a score are the ones where we could measure too few criteria to rank them – a gap on our side, counted separately.

What Hootsuite states

The exact figures and names we read off the pages linked below, with the sentence they stand in. This is what they publish, not what we verified about their systems.

Gaps, heaviest first

✗

Data location: where they say data is hosted

weight 3 of 3

No statement about data location found.

Checked 7 addresses on 2026-10-10.

Show the 7 addresses we checked
  1. https://hootsuite.com/security – reached, no match (HTTP 200)
  2. https://hootsuite.com/trust – reached, no match (HTTP 404)
  3. https://hootsuite.com/legal/privacy – reached, no match (HTTP 200)
  4. https://hootsuite.com/privacy – reached, no match (HTTP 200)
  5. https://hootsuite.com/privacy-policy – reached, no match (HTTP 404)
  6. https://hootsuite.com/compliance – reached, no match (HTTP 404)
  7. https://hootsuite.com/legal/privacy-policy – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Data location stated in Social media management: 11 of 27 companies

✗weight 2 of 3

Third-party requests seen on the first load, before any interaction.

Checked 1 address on 2026-10-10.

Show the 1 address we checked
  1. https://hootsuite.com/ – third-party requests before any interaction: a4894383279964160.cdn.optimizely.com, app.qualified.com, assets.ctfassets.net, cdn.cookielaw.org, cdn.eu.pendo.io, cdn.optimizely.com, cdn3.optimizely.com, cdnjs.cloudflare.com, data.eu.pendo.io, edge.fullstory.com, fonts.googleapis.com, fonts.gstatic.com, geolocation.onetrust.com, hootsuite.pxf.io, images.ctfassets.net, js.qualified.com, logx.optimizely.com, o3805.ingest.us.sentry.io, pagead2.googlesyndication.com, region1.google-analytics.com, rs.fullstory.com, sdk.userledclient.io, tracking-api.g2.com, us.api.userled.io, us.assets.userled.io, utt.impactcdn.com, www.google.com, www.googletagmanager.com, www.gstatic.com, www.ojrq.net

Is this wrong? Send us the URL

Across the market: No third-party tracking before consent in Social media management: 1 of 27 companies

✗

Uptime SLA with a figure

weight 1 of 3

No uptime figure found.

Checked 6 addresses on 2026-10-10.

Show the 6 addresses we checked
  1. https://hootsuite.com/legal/sla – reached, no match (HTTP 404)
  2. https://hootsuite.com/sla – reached, no match (HTTP 404)
  3. https://hootsuite.com/legal/service-level-agreement – reached, no match (HTTP 404)
  4. https://hootsuite.com/trust/sla – reached, no match (HTTP 404)
  5. https://hootsuite.com/uptime – reached, no match (HTTP 404)
  6. https://hootsuite.com/legal/uptime-sla – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Uptime SLA with a figure in Social media management: 1 of 27 companies

✗

security.txt (RFC 9116)

weight 1 of 3

No security.txt found.

Checked 1 address on 2026-10-10.

Show the 1 address we checked
  1. https://hootsuite.com/.well-known/security.txt – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: security.txt (RFC 9116) in Social media management: 2 of 26 companies

Evidence

The full source lists sit behind these two groups, so that the answer above stays readable.

Published, with a source 8
✓

Data processing agreement (DPA)

weight 3 of 3

Published and readable without a login.

Source: https://www.hootsuite.com/legal/data-processing-addendum · checked 2026-10-10

Across the market: Data processing agreement in Social media management: 9 of 27 companies

✓

Subprocessors: the published list

weight 3 of 3

The actual list is published, not just a promise to keep one.

Source: https://www.hootsuite.com/legal/subprocessor-list · checked 2026-10-10

Across the market: Subprocessor list in Social media management: 5 of 27 companies

✓

Status page with incident history

weight 2 of 3

A public status page with incident history.

Source: https://status.hootsuite.com/ · checked 2026-10-10

Across the market: Status page with history in Social media management: 11 of 27 companies

✓

Public pricing with figures

weight 2 of 3

Actual numbers on a public page.

Source: https://www.hootsuite.com/plans · checked 2026-10-10

Across the market: Public pricing in Social media management: 21 of 27 companies

✓

HTTPS enforced with HSTS

weight 2 of 3

HTTP redirects to HTTPS and the HSTS header is set.

  • HSTS max-age 31536000 seconds (365 days).
    Show the exact wording

    max-age=31536000; includeSubDomains; preload

    Read at https://hootsuite.com/
  • HSTS options includeSubDomains, preload.
    Show the 2 exact wordings

    max-age=31536000; includeSubDomains; preload

    Read at https://hootsuite.com/

    max-age=31536000; includeSubDomains; preload

    Read at https://hootsuite.com/

Source: https://hootsuite.com/ · checked 2026-10-10

Across the market: HTTPS enforced with HSTS in Social media management: 21 of 27 companies

✓

Notice before subprocessors change

weight 2 of 3

The vendor commits publicly to giving notice before the list changes.

Source: https://www.hootsuite.com/legal/data-processing-addendum · checked 2026-10-10

Across the market: Notice before subprocessors change in Social media management: 5 of 27 companies

✓

Certifications named (SOC 2, ISO 27001)

weight 1 of 3

SOC 2 or ISO 27001 named on a public page.

  • Named on that page CSA STAR, Cyber Essentials (not counted: the sentence does not carry it), FedRAMP (not counted: the sentence does not carry it), ISO/IEC 27001, ISO/IEC 27017 (unclear from the sentence), ISO/IEC 27018 (unclear from the sentence), ISO/IEC 27701 (not counted: the sentence does not carry it), SOC 2, SOC 2 Type II (not counted: the sentence does not carry it). The sentence we kept does not carry this finding on its own, so it counts in no list and no figure.
    Show the 9 exact wordings

    Compliance CCPA CSA STAR 1 Cyber Essentials FedRAMP Li-SaaS GDPR ISO 27001:2022 ISO 27017 ISO 27018 ISO 27701 PCI SOC 2 Type

    Read at https://trustcenter.hootsuite.com/

    Type II audits, ISO certifications (27001, 27017, 27018, and 27701), FedRAMP Authorization, and UK Cyber Essentials.

    Read at https://trustcenter.hootsuite.com/

    party audits — including SOC 2 Type II audits, ISO certifications (27001, 27017, 27018, and 27701), FedRAMP Authorization, and UK Cyber Essentials.

    Read at https://trustcenter.hootsuite.com/

    35 Documents 63 FAQs 14 Compliance Quick links Hootsuite.com Report a Vulnerability ISO 27001 Certificate Quick links Hootsuite.com Report a Vulnerability ISO 27001 Certificate Our Philosophy W

    Read at https://trustcenter.hootsuite.com/

    Compliance CCPA CSA STAR 1 Cyber Essentials FedRAMP Li-SaaS GDPR ISO 27001:2022 ISO 27017 ISO 27018 ISO 27701 PCI SOC 2 Type II SOC 3 TX-RAMP VPAT Trusted by Quick Summary One or more annua

    Read at https://trustcenter.hootsuite.com/

    Compliance CCPA CSA STAR 1 Cyber Essentials FedRAMP Li-SaaS GDPR ISO 27001:2022 ISO 27017 ISO 27018 ISO 27701 PCI SOC 2 Type II SOC 3 TX-RAMP VPAT Trusted by Quick Summary One or more annual third-pa

    Read at https://trustcenter.hootsuite.com/

    Compliance CCPA CSA STAR 1 Cyber Essentials FedRAMP Li-SaaS GDPR ISO 27001:2022 ISO 27017 ISO 27018 ISO 27701 PCI SOC 2 Type II SOC 3 TX-RAMP VPAT Trusted by Quick Summary One or more annual third-par...

    Read at https://trustcenter.hootsuite.com/

    ity Conformance Report Hootsuite Insurance Certificate Hootsuite Data Flow Diagram Hootsuite - FY25 SOC2 Report Lumen by Talkwalker Data Flow Diagram AI Functionality Opt-out Options pdf Hootsuite and...

    Read at https://trustcenter.hootsuite.com/

    tain multiple globally recognized certifications and undergo regular third-party audits — including SOC 2 Type II audits, ISO certifications (27001, 27017, 27018, and 27701), FedRAMP Authorization, an...

    Read at https://trustcenter.hootsuite.com/

Source: https://trustcenter.hootsuite.com/ · checked 2026-10-10

Across the market: Certifications named in Social media management: 13 of 27 companies

✓

Named privacy contact (DPO or privacy address)

weight 1 of 3

A data protection officer or a dedicated privacy address is named.

Source: https://www.hootsuite.com/legal/privacy · checked 2026-10-10

Across the market: Named privacy contact in Social media management: 18 of 27 companies

History

Not enough completed runs yet to draw a line. The next runs fill this in.

Prepare your vendor review

A source is a starting point. Check the product, plan, legal entity and date before treating it as evidence for your purchase. These questions do not change the transparency score.

Hootsuite

8 found · 4 not found · 0 not measured across 12 public checks.

12 of 12 criteria have a measured result from the last 30 days. Oldest dated result: 2026-10-10.

Investigate 4 open evidence questions
  1. Data location stated

    Which locations apply to our primary data, backups and support access? Which region can we select for this plan?

    Inspect this check
  2. Uptime SLA with a figure

    Which availability commitment applies to our plan? Please include the measurement window, exclusions and credit claim process.

    Inspect this check
  3. No third-party tracking before consent

    Which third-party requests occur before a visitor makes a choice, and for what purpose? Please distinguish the public website from the product.

    Inspect this check
  4. security.txt (RFC 9116)

    Where should we report a vulnerability, and what acknowledgement and follow-up process should we expect?

    Inspect this check

Compare

A shortlist holds up to six vendors across categories and lives entirely in the address of its page: share the link, bookmark it, put it in a ticket. Nothing is stored, so we do not know it exists.

Compared with

Each comparison lists only the criteria where the two differ, with the source for every one. All comparisons.