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Dialpad: what they publish

dialpad.com · Video conferencing · checked 2026-10-11

48/100DBand D

Rank 3 of 24 in Video conferencing, where the median is 30.

Public transparency score, not a product or security rating. Latest check: 2026-10-11. How the score works.

Evidence at a glance

Choose a check to see its source, date and scope.

Not found means not found at the addresses we checked. Not measured means we could not complete the check.

Start a vendor reviewDownload evidence (CSV)

Overview

4 days since the newest dated result, 4 since the oldest. 12 of 12 criteria have a measured result in the last 30 days. Failed checks and undated results are excluded.

Evidence freshness is a statement about our measurement and is kept apart from the transparency score, which is frozen at v1. How good our own measurement is.

Transparency labelsaas-ranking.com

Dialpad

dialpad.com · Video conferencing

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
D 48of 100 Rank 3 of 24

Published commitments4 of 9 found

Measured behaviour2 of 3 found

Checked 2026-10-11. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

Downloads include all checks, source URLs, dates and the snapshot ID for your procurement file. We do not issue badges.

The label is the whole measurement in one object: every criterion with its weight, the band, and the date. Public transparency score, not a product or security rating.

Every line in it links the page we found the result on, or lists the addresses we checked. A cross means we found nothing there, not that Dialpad has no such document.

Where Dialpad sits in Video conferencing

  1. A0 0%
  2. B0 0%
  3. C0 0%
  4. D7 29%
  5. E8 33%
  6. F9 38%
24 vendors with a score; 2 more without a score because we could measure too little. Bands have fixed thresholds, see how the score works.

The band of Dialpad is marked. Vendors without a score are the ones where we could measure too few criteria to rank them – a gap on our side, counted separately.

What Dialpad states

The exact figures and names we read off the pages linked below, with the sentence they stand in. This is what they publish, not what we verified about their systems.

Gaps, heaviest first

✗

Data processing agreement (DPA)

weight 3 of 3

We found this behind a sign-in, so it is not published openly.

Seen at https://dialpad.com/login?c=/privacy/dpa · checked 2026-10-11

Show the 8 addresses we checked
  1. https://dialpad.com/legal/dpa – reached, no match (HTTP 404)
  2. https://dialpad.com/dpa – reached, no match (HTTP 404)
  3. https://dialpad.com/legal/data-processing-agreement – reached, no match (HTTP 404)
  4. https://dialpad.com/data-processing-agreement – reached, no match (HTTP 404)
  5. https://dialpad.com/legal/data-processing-addendum – reached, no match (HTTP 404)
  6. https://dialpad.com/legal/gdpr – reached, no match (HTTP 404)
  7. https://dialpad.com/trust/dpa – reached, no match (HTTP 404)
  8. https://dialpad.com/privacy/dpa – found, but behind a sign-in

Is this wrong? Send us the URL

Across the market: Data processing agreement in Video conferencing: 2 of 24 companies

✗

Subprocessors: the published list

weight 3 of 3

We found this behind a sign-in, so it is not published openly.

Seen at https://dialpad.com/login?c=/privacy/subprocessors · checked 2026-10-11

Show the 7 addresses we checked
  1. https://dialpad.com/legal/subprocessors – reached, no match (HTTP 404)
  2. https://dialpad.com/subprocessors – reached, no match (HTTP 200)
  3. https://dialpad.com/sub-processors – reached, no match (HTTP 404)
  4. https://dialpad.com/legal/sub-processors – reached, no match (HTTP 404)
  5. https://dialpad.com/trust/subprocessors – reached, no match (HTTP 404)
  6. https://dialpad.com/privacy/subprocessors – found, but behind a sign-in
  7. https://dialpad.com/legal/subprocessor-list – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Subprocessor list in Video conferencing: 5 of 24 companies

✗

Public pricing with figures

weight 2 of 3

No public pricing with figures found.

Checked 5 addresses on 2026-10-11.

Show the 5 addresses we checked
  1. https://dialpad.com/pricing – reached and rendered, no match
  2. https://dialpad.com/pricing/ – reached, no match (HTTP 200)
  3. https://dialpad.com/plans – reached, no match (HTTP 404)
  4. https://dialpad.com/en/pricing – reached, no match (HTTP 404)
  5. https://dialpad.com/pricing-plans – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Public pricing in Video conferencing: 10 of 24 companies

✗weight 2 of 3

Third-party requests seen on the first load, before any interaction.

Checked 1 address on 2026-10-11.

Show the 1 address we checked
  1. https://dialpad.com/ – third-party requests before any interaction: 838-zlq-213.mktoresp.com, alb.reddit.com, analytics-ipv6.tiktokw.us, analytics.tiktok.com, api.claydar.com, api.factors.ai, app.factors.ai, browser.sentry-cdn.com, cdn.bizible.com, cdn.bttrack.com, cdn.claydar.com, cdn.intellimize.co, cdn.jsdelivr.net, consent.app.relyance.ai, distillery.wistia.com, embed-cloudfront.wistia.com, embed-ssl.wistia.com, fast.wistia.com, images.ctfassets.net, log.intellimize.co, munchkin.marketo.net, pipedream.wistia.com, sr-client-cfg.amplitude.com, static.claydar.com, tag.simpli.fi, www.google.com, www.google.de, www.googleadservices.com, www.googletagmanager.com, www.gstatic.com, www.redditstatic.com

Is this wrong? Send us the URL

Across the market: No third-party tracking before consent in Video conferencing: 3 of 26 companies

✗

Uptime SLA with a figure

weight 1 of 3

No uptime figure found.

Checked 6 addresses on 2026-10-11.

Show the 6 addresses we checked
  1. https://dialpad.com/legal/sla – reached, no match (HTTP 404)
  2. https://dialpad.com/sla – reached, no match (HTTP 404)
  3. https://dialpad.com/legal/service-level-agreement – reached, no match (HTTP 404)
  4. https://dialpad.com/trust/sla – reached, no match (HTTP 404)
  5. https://dialpad.com/uptime – reached, no match (HTTP 404)
  6. https://dialpad.com/legal/uptime-sla – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Uptime SLA with a figure in Video conferencing: 0 of 24 companies

✗

Named privacy contact (DPO or privacy address)

weight 1 of 3

We found this behind a sign-in, so it is not published openly.

Seen at https://dialpad.com/login?c=/privacy · checked 2026-10-11

Show the 7 addresses we checked
  1. https://dialpad.com/legal/privacy – reached, no match (HTTP 404)
  2. https://dialpad.com/privacy – found, but behind a sign-in
  3. https://dialpad.com/privacy-policy – reached, no match (HTTP 404)
  4. https://dialpad.com/legal/privacy-policy – reached, no match (HTTP 404)
  5. https://dialpad.com/legal/privacy-notice – reached, no match (HTTP 404)
  6. https://dialpad.com/trust/privacy – reached, no match (HTTP 404)
  7. https://dialpad.com/datenschutz – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Named privacy contact in Video conferencing: 12 of 24 companies

Evidence

The full source lists sit behind these two groups, so that the answer above stays readable.

Published, with a source 6
✓

Data location: where they say data is hosted

weight 3 of 3

The hosting location is stated on a public page.

  • Locations named next to the hosting wording United States. This does not establish the company’s headquarters.
    Show the exact wording

    All permanent customer data, such as contact lists, call records, recordings, and transcripts, is stored in the United States via Google Cloud Platform, and backed up daily.

    Read at https://www.dialpad.com/trust/

Source: https://www.dialpad.com/trust/ · checked 2026-10-11

Across the market: Data location stated in Video conferencing: 8 of 24 companies

✓

Status page with incident history

weight 2 of 3

A public status page with incident history.

Source: https://status.dialpad.com/ · checked 2026-10-11

Across the market: Status page with history in Video conferencing: 13 of 25 companies

✓

HTTPS enforced with HSTS

weight 2 of 3

HTTP redirects to HTTPS and the HSTS header is set.

  • HSTS max-age 63072000 seconds (730 days).
    Show the exact wording

    max-age=63072000

    Read at https://dialpad.com/

Source: https://dialpad.com/ · checked 2026-10-11

Across the market: HTTPS enforced with HSTS in Video conferencing: 18 of 26 companies

✓

Notice before subprocessors change

weight 2 of 3

The vendor commits publicly to giving notice before the list changes.

Source: https://www.dialpad.com/subprocessors/ · checked 2026-10-11

Across the market: Notice before subprocessors change in Video conferencing: 2 of 24 companies

✓

Certifications named (SOC 2, ISO 27001)

weight 1 of 3

SOC 2 or ISO 27001 named on a public page.

  • Named on that page HIPAA (not counted: the sentence does not carry it), ISO/IEC 27001 (not counted: the sentence does not carry it), ISO/IEC 27017 (unclear from the sentence), ISO/IEC 27018 (not counted: the sentence does not carry it), SOC 2 Type II. The sentence we kept does not carry this finding on its own, so it counts in no list and no figure.
    Show the 5 exact wordings

    HIPAA Dialpad products are HIPAA-ready.

    Read at https://www.dialpad.com/trust/

    ISO standards Dialpad’s infrastructure and processes are annually certified against ISO 27001:2022 (Information security management), ISO 27017:2015 (Information Security in the cloud), and ISO

    Read at https://www.dialpad.com/trust/

    ture and processes are annually certified against ISO 27001:2022 (Information security management), ISO 27017:2015 (Information Security in the cloud), and ISO 27018:2019 (PII for public cloud process...

    Read at https://www.dialpad.com/trust/

    001:2022 (Information security management), ISO 27017:2015 (Information Security in the cloud), and ISO 27018:2019 (PII for public cloud processors).

    Read at https://www.dialpad.com/trust/

    Industry compliance across the board SOC2® Type II Dialpad is SOC2® Type II compliant.

    Read at https://www.dialpad.com/trust/

Source: https://www.dialpad.com/trust/ · checked 2026-10-11

Across the market: Certifications named in Video conferencing: 7 of 25 companies

✓

security.txt (RFC 9116)

weight 1 of 3

Served at /.well-known/security.txt.

Source: https://www.dialpad.com/.well-known/security.txt · checked 2026-10-11

Across the market: security.txt (RFC 9116) in Video conferencing: 9 of 23 companies

History

100 0 2026-10-04: 48 of 1002026-10-11: 48 of 100 2026-10-04 2026-10-11
Score over the last 2 runs we measured Dialpad in: 48 (2026-10-04), 48 (2026-10-11).

Prepare your vendor review

A source is a starting point. Check the product, plan, legal entity and date before treating it as evidence for your purchase. These questions do not change the transparency score.

Dialpad

6 found · 6 not found · 0 not measured across 12 public checks.

12 of 12 criteria have a measured result from the last 30 days. Oldest dated result: 2026-10-11.

Investigate 6 open evidence questions
  1. Data processing agreement

    Please share the current data processing agreement for the product and plan we are considering, including its annexes and signing process.

    Inspect this check
  2. Subprocessor list

    Which subprocessors apply to our product, what does each process, and in which countries? Please share the current list.

    Inspect this check
  3. Public pricing

    Please confirm the total cost for our seats and usage, including minimum commitments, add-ons, overages and renewal terms.

    Inspect this check
  4. Uptime SLA with a figure

    Which availability commitment applies to our plan? Please include the measurement window, exclusions and credit claim process.

    Inspect this check
  5. No third-party tracking before consent

    Which third-party requests occur before a visitor makes a choice, and for what purpose? Please distinguish the public website from the product.

    Inspect this check
  6. Named privacy contact

    Which privacy contact handles requests for our account, and what escalation path should we use?

    Inspect this check

Compare

A shortlist holds up to six vendors across categories and lives entirely in the address of its page: share the link, bookmark it, put it in a ticket. Nothing is stored, so we do not know it exists.