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Smarsh: what they publish

smarsh.com · eDiscovery and archiving · checked 2026-10-16

39/100EBand E

Rank 6 of 39 in eDiscovery and archiving, where the median is 22.

Public transparency score, not a product or security rating. Latest check: 2026-10-16. How the score works.

Evidence at a glance

Choose a check to see its source, date and scope.

Not found means not found at the addresses we checked. Not measured means we could not complete the check.

Start a vendor reviewDownload evidence (CSV)

Overview

3 days since the newest dated result, 3 since the oldest. 12 of 12 criteria have a measured result in the last 30 days. Failed checks and undated results are excluded.

Evidence freshness is a statement about our measurement and is kept apart from the transparency score, which is frozen at v1. How good our own measurement is.

Transparency labelsaas-ranking.com

Smarsh

smarsh.com · eDiscovery and archiving

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
E 39of 100 Rank 6 of 39

Published commitments4 of 9 found

Measured behaviour0 of 3 found

Checked 2026-10-16. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

Downloads include all checks, source URLs, dates and the snapshot ID for your procurement file. We do not issue badges.

The label is the whole measurement in one object: every criterion with its weight, the band, and the date. Public transparency score, not a product or security rating.

Every line in it links the page we found the result on, or lists the addresses we checked. A cross means we found nothing there, not that Smarsh has no such document.

Where Smarsh sits in eDiscovery and archiving

  1. A0 0%
  2. B0 0%
  3. C0 0%
  4. D3 8%
  5. E12 31%
  6. F24 62%
39 vendors with a score; 2 more without a score because we could measure too little. Bands have fixed thresholds, see how the score works.

The band of Smarsh is marked. Vendors without a score are the ones where we could measure too few criteria to rank them – a gap on our side, counted separately.

What Smarsh states

The exact figures and names we read off the pages linked below, with the sentence they stand in. This is what they publish, not what we verified about their systems.

Gaps, heaviest first

✗

Data processing agreement (DPA)

weight 3 of 3

No data processing agreement found.

Checked 8 addresses on 2026-10-16.

Show the 8 addresses we checked
  1. https://smarsh.com/legal/dpa – reached, no match (HTTP 404)
  2. https://smarsh.com/dpa – reached, no match (HTTP 404)
  3. https://smarsh.com/legal/data-processing-agreement – reached, no match (HTTP 404)
  4. https://smarsh.com/data-processing-agreement – reached, no match (HTTP 404)
  5. https://smarsh.com/legal/data-processing-addendum – reached, no match (HTTP 404)
  6. https://smarsh.com/legal/gdpr – reached, no match (HTTP 200)
  7. https://smarsh.com/trust/dpa – reached, no match (HTTP 404)
  8. https://smarsh.com/privacy/dpa – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Data processing agreement in eDiscovery and archiving: 3 of 39 companies

✗

Status page with incident history

weight 2 of 3

No public status page found.

Checked 3 addresses on 2026-10-16.

Show the 3 addresses we checked
  1. https://status.smarsh.com/ – reached, no match (HTTP 200)
  2. https://smarsh.com/status – reached, no match (HTTP 404)
  3. https://smarsh.com.statuspage.io/ – Could not be fetched: fetch failed.

Is this wrong? Send us the URL

Across the market: Status page with history in eDiscovery and archiving: 5 of 38 companies

✗

Public pricing with figures

weight 2 of 3

No public pricing with figures found.

Checked 5 addresses on 2026-10-16.

Show the 5 addresses we checked
  1. https://smarsh.com/pricing – Not the expected content type but "image/png".
  2. https://smarsh.com/pricing/ – Not the expected content type but "image/png".
  3. https://smarsh.com/plans – reached, no match (HTTP 404)
  4. https://smarsh.com/en/pricing – reached, no match (HTTP 404)
  5. https://smarsh.com/pricing-plans – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Public pricing in eDiscovery and archiving: 7 of 39 companies

✗

HTTPS enforced with HSTS

weight 2 of 3

No enforced HTTPS with HSTS found.

Checked 2 addresses on 2026-10-16.

Show the 2 addresses we checked
  1. http://smarsh.com/ – redirects to https://smarsh.com/
  2. https://smarsh.com/ – no HSTS header

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Across the market: HTTPS enforced with HSTS in eDiscovery and archiving: 30 of 40 companies

✗weight 2 of 3

Third-party requests seen on the first load, before any interaction.

Checked 1 address on 2026-10-16.

Show the 1 address we checked
  1. https://smarsh.com/ – third-party requests before any interaction: abrtp1-cdn.marketo.com, abrtp1.marketo.com, app-ab32.marketo.com, app.leandata.com, assets.adoberesources.net, bzr.openai.com, bzrcdn.openai.com, cdn.cookielaw.org, cdn.leandata.com, cdn1.leandata.com, geolocation.onetrust.com, pagead2.googlesyndication.com, region1.google-analytics.com, rtp-static.marketo.com, static.addtoany.com, static.cloudflareinsights.com, www.googletagmanager.com

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Across the market: No third-party tracking before consent in eDiscovery and archiving: 3 of 40 companies

✗

Certifications named (SOC 2, ISO 27001)

weight 1 of 3

No named certification found.

Checked 6 addresses on 2026-10-16.

Show the 6 addresses we checked
  1. https://smarsh.com/security – Not the expected content type but "image/png".
  2. https://smarsh.com/trust – reached, no match (HTTP 200)
  3. https://smarsh.com/trust-center – reached, no match (HTTP 404)
  4. https://smarsh.com/compliance – reached, no match (HTTP 404)
  5. https://smarsh.com/legal/security – reached, no match (HTTP 404)
  6. https://trust.smarsh.com/ – reached, no match (HTTP 200)

Is this wrong? Send us the URL

Across the market: Certifications named in eDiscovery and archiving: 17 of 40 companies

✗

Uptime SLA with a figure

weight 1 of 3

No uptime figure found.

Checked 6 addresses on 2026-10-16.

Show the 6 addresses we checked
  1. https://smarsh.com/legal/sla – reached, no match (HTTP 404)
  2. https://smarsh.com/sla – reached, no match (HTTP 404)
  3. https://smarsh.com/legal/service-level-agreement – reached, no match (HTTP 404)
  4. https://smarsh.com/trust/sla – reached, no match (HTTP 404)
  5. https://smarsh.com/uptime – reached, no match (HTTP 404)
  6. https://smarsh.com/legal/uptime-sla – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Uptime SLA with a figure in eDiscovery and archiving: 1 of 39 companies

✗

security.txt (RFC 9116)

weight 1 of 3

No security.txt found.

Checked 1 address on 2026-10-16.

Show the 1 address we checked
  1. https://smarsh.com/.well-known/security.txt – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: security.txt (RFC 9116) in eDiscovery and archiving: 3 of 38 companies

Evidence

The full source lists sit behind these two groups, so that the answer above stays readable.

Published, with a source 4
✓

Subprocessors: the published list

weight 3 of 3

The actual list is published, not just a promise to keep one.

Source: https://www.smarsh.com/subprocessors/ · checked 2026-10-16

Across the market: Subprocessor list in eDiscovery and archiving: 3 of 39 companies

✓

Data location: where they say data is hosted

weight 3 of 3

The hosting location is stated on a public page.

  • Locations named next to the hosting wording United States. This does not establish the company’s headquarters.
    Show the exact wording

    at your Personal Information may be accessed by Smarsh employees and suppliers, transferred, and/or stored outside the European Economic Area and the United Kingdom, including within the United States...

    Read at https://www.smarsh.com/legal-website-privacy-policy

Source: https://www.smarsh.com/legal-website-privacy-policy · checked 2026-10-16

Across the market: Data location stated in eDiscovery and archiving: 13 of 38 companies

✓

Notice before subprocessors change

weight 2 of 3

The vendor commits publicly to giving notice before the list changes.

Source: https://www.smarsh.com/subprocessors/ · checked 2026-10-16

Across the market: Notice before subprocessors change in eDiscovery and archiving: 3 of 39 companies

✓

Named privacy contact (DPO or privacy address)

weight 1 of 3

A data protection officer or a dedicated privacy address is named.

Source: https://www.smarsh.com/legal-website-privacy-policy · checked 2026-10-16

Across the market: Named privacy contact in eDiscovery and archiving: 22 of 38 companies

History

100 0 2026-10-09: 39 of 1002026-10-16: 39 of 100 2026-10-09 2026-10-16
Score over the last 2 runs we measured Smarsh in: 39 (2026-10-09), 39 (2026-10-16).

Prepare your vendor review

A source is a starting point. Check the product, plan, legal entity and date before treating it as evidence for your purchase. These questions do not change the transparency score.

Smarsh

4 found · 8 not found · 0 not measured across 12 public checks.

12 of 12 criteria have a measured result from the last 30 days. Oldest dated result: 2026-10-16.

Investigate 8 open evidence questions
  1. Data processing agreement

    Please share the current data processing agreement for the product and plan we are considering, including its annexes and signing process.

    Inspect this check
  2. Status page with history

    Where can we review incident history for the service we will use, and how do we subscribe to incident updates?

    Inspect this check
  3. Public pricing

    Please confirm the total cost for our seats and usage, including minimum commitments, add-ons, overages and renewal terms.

    Inspect this check
  4. Certifications named

    Please share the current certificate or audit report and its scope, covered legal entity, products and validity period.

    Inspect this check
  5. Uptime SLA with a figure

    Which availability commitment applies to our plan? Please include the measurement window, exclusions and credit claim process.

    Inspect this check
  6. HTTPS enforced with HSTS

    How is HTTPS enforced on the product and sign-in domains we will use? Please distinguish those domains from the public website.

    Inspect this check
  7. No third-party tracking before consent

    Which third-party requests occur before a visitor makes a choice, and for what purpose? Please distinguish the public website from the product.

    Inspect this check
  8. security.txt (RFC 9116)

    Where should we report a vulnerability, and what acknowledgement and follow-up process should we expect?

    Inspect this check

Compare

A shortlist holds up to six vendors across categories and lives entirely in the address of its page: share the link, bookmark it, put it in a ticket. Nothing is stored, so we do not know it exists.