Alternatives to SapphireIMS
Other IT service management vendors we measure, sorted by how much they publish that SapphireIMS does not. This is a comparison of disclosure, not of features or fitness.
12 shown of 27 that differ from SapphireIMS on at least one criterion we measured for both. Public transparency score, not a product or security rating.
SapphireIMS has 9 gaps in what we could measure: Data processing agreement, Subprocessor list, Data location stated, Status page with history, Public pricing, Certifications named, Uptime SLA with a figure, No third-party tracking before consent, security.txt (RFC 9116). The column “publishes and SapphireIMS does not” is the one that closes them.
| Vendor | Score | Publishes, and SapphireIMS does not | SapphireIMS publishes, and they do not | |
|---|---|---|---|---|
| Atlassianatlassian.com | 78/100 | 6 Data processing agreement, Subprocessor list, Data location stated, +3 | nothing | Compare |
| Rezolverezolve.ai | 65/100 | 5 Data processing agreement, Data location stated, Status page with history, +2 | nothing | Compare |
| HaloITSMhaloitsm.com | 60/100 | 5 Data processing agreement, Data location stated, Public pricing, +2 | nothing | Compare |
| Atomicworkatomicwork.com | 52/100 | 4 Subprocessor list, Data location stated, Public pricing, +1 | nothing | Compare |
| Siitsiit.io | 50/100 | 4 Data location stated, Status page with history, Public pricing, +1 | nothing | Compare |
| Vivantiovivantio.com | 43/100 | 3 Data location stated, Status page with history, Public pricing | nothing | Compare |
| Xurrentxurrent.com | 42/100 | 3 Data location stated, Status page with history, Certifications named | nothing | Compare |
| Issuetrakissuetrak.com | 40/100 | 3 Data location stated, Public pricing, Certifications named | nothing | Compare |
| Ivantiivanti.com | 39/100 | 3 Data location stated, Status page with history, security.txt (RFC 9116) | nothing | Compare |
| ManageEnginemanageengine.com | 35/100 | 3 Data location stated, Certifications named, security.txt (RFC 9116) | nothing | Compare |
| OTRSotrs.com | 35/100 | 3 Data location stated, Certifications named, security.txt (RFC 9116) | nothing | Compare |
| TOPdesktopdesk.com | 35/100 | 3 Status page with history, Public pricing, security.txt (RFC 9116) | nothing | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.