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Atlassian: what they publish

atlassian.com · IT service management · checked 2026-10-15

71/100BBand B

Rank 1 of 31 in IT service management, where the median is 26.

Public transparency score, not a product or security rating. Latest check: 2026-10-15. How the score works.

Evidence at a glance

Choose a check to see its source, date and scope.

Not found means not found at the addresses we checked. Not measured means we could not complete the check.

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Overview

1 day since the newest dated result, 1 since the oldest. 11 of 12 criteria have a measured result in the last 30 days. Failed checks and undated results are excluded.

Evidence freshness is a statement about our measurement and is kept apart from the transparency score, which is frozen at v1. How good our own measurement is.

Transparency labelsaas-ranking.com

Atlassian

atlassian.com · IT service management

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
B 71of 100 Rank 1 of 31

Published commitments6 of 9 found

Measured behaviour2 of 2 found, 1 not measured

Checked 2026-10-15. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

Downloads include all checks, source URLs, dates and the snapshot ID for your procurement file. We do not issue badges.

The label is the whole measurement in one object: every criterion with its weight, the band, and the date. Public transparency score, not a product or security rating.

Every line in it links the page we found the result on, or lists the addresses we checked. A cross means we found nothing there, not that Atlassian has no such document.

Where Atlassian sits in IT service management

  1. A0 0%
  2. B1 3%
  3. C0 0%
  4. D3 10%
  5. E12 39%
  6. F15 48%
31 vendors with a score; 2 more without a score because we could measure too little. Bands have fixed thresholds, see how the score works.

The band of Atlassian is marked. Vendors without a score are the ones where we could measure too few criteria to rank them – a gap on our side, counted separately.

What Atlassian states

The exact figures and names we read off the pages linked below, with the sentence they stand in. This is what they publish, not what we verified about their systems.

Gaps, heaviest first

✗

Data location: where they say data is hosted

weight 3 of 3

We found this behind a sign-in, so it is not published openly.

Seen at https://www.atlassian.com/legal/privacy-policy · checked 2026-10-15

Show the 7 addresses we checked
  1. https://atlassian.com/security – reached, no match (HTTP 200)
  2. https://atlassian.com/trust – reached, no match (HTTP 200)
  3. https://atlassian.com/legal/privacy – reached, no match (HTTP 404)
  4. https://atlassian.com/privacy – reached, no match (HTTP 404)
  5. https://atlassian.com/privacy-policy – reached, no match (HTTP 404)
  6. https://atlassian.com/compliance – reached, no match (HTTP 404)
  7. https://atlassian.com/legal/privacy-policy – found, but behind a sign-in

Is this wrong? Send us the URL

Across the market: Data location stated in IT service management: 8 of 31 companies

✗

Public pricing with figures

weight 2 of 3

No public pricing with figures found.

Checked 5 addresses on 2026-10-15.

Show the 5 addresses we checked
  1. https://atlassian.com/pricing – reached, no match (HTTP 404)
  2. https://atlassian.com/pricing/ – reached, no match (HTTP 404)
  3. https://atlassian.com/plans – reached, no match (HTTP 404)
  4. https://atlassian.com/en/pricing – reached, no match (HTTP 404)
  5. https://atlassian.com/pricing-plans – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Public pricing in IT service management: 16 of 31 companies

✗

Certifications named (SOC 2, ISO 27001)

weight 1 of 3

No named certification found.

Checked 6 addresses on 2026-10-15.

Show the 6 addresses we checked
  1. https://atlassian.com/security – reached, no match (HTTP 200)
  2. https://atlassian.com/trust – reached, no match (HTTP 200)
  3. https://atlassian.com/trust-center – reached, no match (HTTP 404)
  4. https://atlassian.com/compliance – reached, no match (HTTP 404)
  5. https://atlassian.com/legal/security – reached, no match (HTTP 404)
  6. https://trust.atlassian.com/ – reached, no match (HTTP 200)

Is this wrong? Send us the URL

Across the market: Certifications named in IT service management: 13 of 32 companies

Evidence

The full source lists sit behind these two groups, so that the answer above stays readable.

Published, with a source 8
✓

Data processing agreement (DPA)

weight 3 of 3

Published and readable without a login.

Source: https://www.atlassian.com/legal/data-processing-addendum · checked 2026-10-15

Across the market: Data processing agreement in IT service management: 4 of 31 companies

✓

Subprocessors: the published list

weight 3 of 3

The actual list is published, not just a promise to keep one.

Source: https://www.atlassian.com/legal/sub-processors · checked 2026-10-15

Across the market: Subprocessor list in IT service management: 2 of 31 companies

✓

Status page with incident history

weight 2 of 3

A public status page with incident history.

Source: https://status.atlassian.com/ · checked 2026-10-15

Across the market: Status page with history in IT service management: 7 of 30 companies

✓

HTTPS enforced with HSTS

weight 2 of 3

HTTP redirects to HTTPS and the HSTS header is set.

Source: https://atlassian.com/ · checked 2026-10-15

Across the market: HTTPS enforced with HSTS in IT service management: 23 of 33 companies

✓

Notice before subprocessors change

weight 2 of 3

The vendor commits publicly to giving notice before the list changes.

Source: https://www.atlassian.com/legal/sub-processors · checked 2026-10-15

Across the market: Notice before subprocessors change in IT service management: 2 of 31 companies

✓

Uptime SLA with a figure

weight 1 of 3

An availability commitment with a figure.

  • Highest uptime figure on that page 100 %.
    Show the exact wording

    ation The monthly uptime percentage indicated in the above tables is determined by subtracting from 100% the percentage of Downtime Minutes (as defined below) out of the total minutes in the relevant....

    Read at https://www.atlassian.com/legal/sla

Source: https://www.atlassian.com/legal/sla · checked 2026-10-15

Across the market: Uptime SLA with a figure in IT service management: 2 of 31 companies

✓

security.txt (RFC 9116)

weight 1 of 3

Served at /.well-known/security.txt.

Source: https://www.atlassian.com/.well-known/security.txt · checked 2026-10-15

Across the market: security.txt (RFC 9116) in IT service management: 8 of 30 companies

✓

Named privacy contact (DPO or privacy address)

weight 1 of 3

A data protection officer or a dedicated privacy address is named.

Source: https://www.atlassian.com/legal/privacy-policy · checked 2026-10-15

Across the market: Named privacy contact in IT service management: 17 of 31 companies

Not measured by us 1
–weight 2 of 3

Not measured. The page could not be loaded in a browser, so this was not measured.

Show the 1 address we checked
  1. https://atlassian.com/ – page.waitForTimeout: Page crashed

Is this wrong? Send us the URL

Across the market: No third-party tracking before consent in IT service management: 4 of 31 companies

History

100 0 2026-10-08: 71 of 1002026-10-15: 71 of 100 2026-10-08 2026-10-15
Score over the last 2 runs we measured Atlassian in: 71 (2026-10-08), 71 (2026-10-15).

Prepare your vendor review

A source is a starting point. Check the product, plan, legal entity and date before treating it as evidence for your purchase. These questions do not change the transparency score.

Atlassian

8 found · 3 not found · 1 not measured across 12 public checks.

11 of 12 criteria have a measured result from the last 30 days. Oldest dated result: 2026-10-15.

Investigate 4 open evidence questions
  1. Data location stated

    Which locations apply to our primary data, backups and support access? Which region can we select for this plan?

    Inspect this check
  2. Public pricing

    Please confirm the total cost for our seats and usage, including minimum commitments, add-ons, overages and renewal terms.

    Inspect this check
  3. Certifications named

    Please share the current certificate or audit report and its scope, covered legal entity, products and validity period.

    Inspect this check
  4. No third-party tracking before consent

    Which third-party requests occur before a visitor makes a choice, and for what purpose? Please distinguish the public website from the product.

    Inspect this check

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A shortlist holds up to six vendors across categories and lives entirely in the address of its page: share the link, bookmark it, put it in a ticket. Nothing is stored, so we do not know it exists.