SaaS Ranking

Subprocessor list in IT service management

Naming the actual subprocessors is what turns a privacy promise into something you can check.

7% here against 16% across every category we measure. IT service management sits below the overall share for this criterion.

Back to Subprocessor list across all categories, or to IT service management.

Published

The actual list is published, not just a promise to keep one.

VendorWhat we found
Atlassian https://www.atlassian.com/legal/sub-processors
Atomicwork https://www.atomicwork.com/legal

No subprocessor list found.

We reached at least one address for each of these vendors and none of them carried it. That is what we found at the addresses we checked, on the date we checked them, and not a statement about what the vendor has.

VendorWhat we found
Alloy Software 7 addresses checked
Cireson 7 addresses checked
Deepser 7 addresses checked
EasyVista 7 addresses checked
GLPI 7 addresses checked
HaloITSM 7 addresses checked
InvGate 7 addresses checked
Issuetrak 7 addresses checked
iTop 7 addresses checked
Ivanti 7 addresses checked
Jitbit 7 addresses checked
ManageEngine 7 addresses checked
Matrix42 7 addresses checked
Motadata 7 addresses checked
OTRS 7 addresses checked
Rezolve 7 addresses checked
SapphireIMS 7 addresses checked
Serviceaide 7 addresses checked
Siit 7 addresses checked
SolarWinds 7 addresses checked
Symphony SummIT 7 addresses checked
SysAid 7 addresses checked
TOPdesk 7 addresses checked
Track-It 7 addresses checked
Vivantio 7 addresses checked
Xurrent 7 addresses checked

Not measured

We could not look at these, or their robots.txt asks us not to. That says something about our measurement, not about them, and they are left out of the percentage above.

VendorWhat we found
ServiceNow The vendor’s server blocked or rate-limited our crawler, so this was not measured.
Spiceworks The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.

Found something we missed? Tell us and the next run picks it up.