SaaS Ranking

security.txt (RFC 9116) in IT service management

It tells a researcher where to report a vulnerability instead of guessing.

22% here against 23% across every category we measure. IT service management sits below the overall share for this criterion.

Back to security.txt (RFC 9116) across all categories, or to IT service management.

Published

Served at /.well-known/security.txt.

VendorWhat we found
Atlassian https://www.atlassian.com/.well-known/security.txt
Ivanti https://www.ivanti.com/.well-known/security.txt
ManageEngine https://www.manageengine.com/.well-known/security.txt
Matrix42 https://www.matrix42.com/.well-known/security.txt
OTRS https://otrs.com/.well-known/security.txt
TOPdesk https://www.topdesk.com/.well-known/security.txt

No security.txt found.

We reached at least one address for each of these vendors and none of them carried it. That is what we found at the addresses we checked, on the date we checked them, and not a statement about what the vendor has.

VendorWhat we found
Alloy Software 1 address checked
Atomicwork 1 address checked
Cireson 1 address checked
Deepser 1 address checked
EasyVista 1 address checked
GLPI 1 address checked
HaloITSM 1 address checked
InvGate 1 address checked
Issuetrak 1 address checked
iTop 1 address checked
Jitbit 1 address checked
Motadata 1 address checked
Rezolve 1 address checked
SapphireIMS 1 address checked
Serviceaide 1 address checked
Siit 1 address checked
SolarWinds 1 address checked
Symphony SummIT 1 address checked
SysAid 1 address checked
Track-It 1 address checked
Vivantio 1 address checked

Not measured

We could not look at these, or their robots.txt asks us not to. That says something about our measurement, not about them, and they are left out of the percentage above.

VendorWhat we found
ServiceNow The vendor’s server blocked or rate-limited our crawler, so this was not measured.
Spiceworks The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.
Xurrent The vendor’s server blocked or rate-limited our crawler, so this was not measured.

Found something we missed? Tell us and the next run picks it up.