Alternatives to Heartbeat
Other Customer communities vendors we measure, sorted by how much they publish that Heartbeat does not. This is a comparison of disclosure, not of features or fitness.
12 shown of 23 that differ from Heartbeat on at least one criterion we measured for both. Public transparency score, not a product or security rating.
Heartbeat has 6 gaps in what we could measure: Subprocessor list, Data location stated, Certifications named, Uptime SLA with a figure, No third-party tracking before consent, security.txt (RFC 9116). The column “publishes and Heartbeat does not” is the one that closes them.
| Vendor | Score | Publishes, and Heartbeat does not | Heartbeat publishes, and they do not | |
|---|---|---|---|---|
| Bettermodebettermode.com | 83/100 | 3 Subprocessor list, Data location stated, Certifications named | nothing | Compare |
| Discoursediscourse.org | 52/100 | 3 Subprocessor list, Data location stated, Certifications named | 3 Data processing agreement, Status page with history, Notice before subprocessors change | Compare |
| Mattermostmattermost.com | 48/100 | 3 Subprocessor list, Certifications named, security.txt (RFC 9116) | 3 Data processing agreement, Public pricing, Named privacy contact | Compare |
| Higher Logichigherlogic.com | 65/100 | 2 Subprocessor list, Data location stated | 2 Public pricing, Named privacy contact | Compare |
| Hivebritehivebrite.com | 52/100 | 2 Subprocessor list, security.txt (RFC 9116) | 2 Public pricing, HTTPS enforced with HSTS | Compare |
| Discipledisciplemedia.com | 39/100 | 2 Subprocessor list, Certifications named | 4 Status page with history, Public pricing, Notice before subprocessors change, +1 | Compare |
| Rocket.Chatrocket.chat | 39/100 | 2 Data location stated, Certifications named | 3 Data processing agreement, Public pricing, Notice before subprocessors change | Compare |
| Circlecircle.so | 61/100 | 1 Data location stated | 1 Named privacy contact | Compare |
| Mighty Networksmightynetworks.com | 57/100 | 1 Data location stated | 1 Status page with history | Compare |
| Zapnitozapnito.com | 43/100 | 1 Subprocessor list | 2 Data processing agreement, Notice before subprocessors change | Compare |
| Flockflock.com | 32/100 | 1 Certifications named | 3 Data processing agreement, Notice before subprocessors change, Named privacy contact | Compare |
| Chantychanty.com | 30/100 | 1 Data location stated | 4 Data processing agreement, Status page with history, Notice before subprocessors change, +1 | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.