Alternatives to Userpilot
Other Customer success and onboarding vendors we measure, sorted by how much they publish that Userpilot does not. This is a comparison of disclosure, not of features or fitness.
12 shown of 27 that differ from Userpilot on at least one criterion we measured for both. Public transparency score, not a product or security rating.
Userpilot has 9 gaps in what we could measure: Data processing agreement, Subprocessor list, Data location stated, Status page with history, Uptime SLA with a figure, HTTPS enforced with HSTS, No third-party tracking before consent, security.txt (RFC 9116), Notice before subprocessors change. The column “publishes and Userpilot does not” is the one that closes them.
| Vendor | Score | Publishes, and Userpilot does not | Userpilot publishes, and they do not | |
|---|---|---|---|---|
| Dockdock.us | 74/100 | 6 Data processing agreement, Data location stated, Status page with history, +3 | nothing | Compare |
| Gainsightgainsight.com | 61/100 | 5 Subprocessor list, Data location stated, Status page with history, +2 | 1 Public pricing | Compare |
| Arcadearcade.software | 57/100 | 4 Data processing agreement, Data location stated, HTTPS enforced with HSTS, +1 | 1 Named privacy contact | Compare |
| Inline Manualinlinemanual.com | 57/100 | 4 Data processing agreement, Data location stated, Status page with history, +1 | 1 Named privacy contact | Compare |
| Navatticnavattic.com | 57/100 | 4 Data processing agreement, Subprocessor list, HTTPS enforced with HSTS, +1 | 1 Certifications named | Compare |
| Pendopendo.io | 52/100 | 4 Data processing agreement, Data location stated, Status page with history, +1 | 1 Public pricing | Compare |
| Userflowuserflow.com | 48/100 | 4 Data location stated, Status page with history, Uptime SLA with a figure, +1 | 1 Certifications named | Compare |
| Custifycustify.com | 43/100 | 4 Data processing agreement, Data location stated, HTTPS enforced with HSTS, +1 | 3 Public pricing, Certifications named, Named privacy contact | Compare |
| ClientSuccessclientsuccess.com | 52/100 | 3 Subprocessor list, Data location stated, HTTPS enforced with HSTS | nothing | Compare |
| Akitaakitaapp.com | 48/100 | 3 Data processing agreement, Data location stated, Notice before subprocessors change | 1 Named privacy contact | Compare |
| Chameleontrychameleon.com | 48/100 | 3 Data location stated, Status page with history, HTTPS enforced with HSTS | nothing | Compare |
| GUIDEcxguidecx.com | 43/100 | 3 Data processing agreement, Data location stated, Notice before subprocessors change | 1 Public pricing | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.