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Sales and marketing / Customer success and onboarding

Pendo

What Pendo publishes on pendo.io, measured on 2026-09-02. Every line links the page we found it on, or lists the addresses we checked.

Transparency 52/100 DBand D

Rank 2 of 11 in Customer success and onboardingcategory median 39checked 2026-09-02

6 gaps found: 6 criteria not found at the addresses we checked. 6 found6 not found0 not measured

Public transparency score, not a product or security rating.

Transparency labelsaas-ranking.com

Pendo

pendo.io · Customer success and onboarding

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
D 52of 100 Rank 2 of 11

Published commitments5 of 9 found

Measured behaviour1 of 3 found

Checked 2026-09-02. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

We do not issue badges: a badge is the first step towards a paid placement, and there is none here. The SVG is a document with the date in it, for your own files.

Show the full transparency label

Transparency labelsaas-ranking.com

Pendo

pendo.io · Customer success and onboarding

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
D 52of 100 Rank 2 of 11

Published commitments5 of 9 found

Measured behaviour1 of 3 found

Checked 2026-09-02. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

We do not issue badges: a badge is the first step towards a paid placement, and there is none here. The SVG is a document with the date in it, for your own files.

Not found, heaviest first

✗

Subprocessor list

weight 3 of 3

No subprocessor list found.

Checked 7 addresses on 2026-09-02.

Show the 7 addresses we checked
  1. https://pendo.io/legal/subprocessors – reached, no match (HTTP 404)
  2. https://pendo.io/subprocessors – reached, no match (HTTP 404)
  3. https://pendo.io/sub-processors – reached, no match (HTTP 404)
  4. https://pendo.io/legal/sub-processors – reached, no match (HTTP 404)
  5. https://pendo.io/trust/subprocessors – reached, no match (HTTP 404)
  6. https://pendo.io/privacy/subprocessors – reached, no match (HTTP 404)
  7. https://pendo.io/legal/subprocessor-list – reached, no match (HTTP 404)

Is this wrong? Send us the URL

✗

Public pricing

weight 2 of 3

No public pricing with figures found.

Checked 5 addresses on 2026-09-02.

Show the 5 addresses we checked
  1. https://pendo.io/pricing – reached and rendered, no match
  2. https://pendo.io/pricing/ – reached, no match (HTTP 200)
  3. https://pendo.io/plans – reached, no match (HTTP 404)
  4. https://pendo.io/en/pricing – reached, no match (HTTP 200)
  5. https://pendo.io/pricing-plans – reached, no match (HTTP 404)

Is this wrong? Send us the URL

✗

No third-party tracking before consent

weight 2 of 3

No consent-free first load found.

Checked 1 address on 2026-09-02.

Show the 1 address we checked
  1. https://pendo.io/ – third-party requests before any interaction: bzrcdn.openai.com, cdn.builder.io, cdn.cookielaw.org, code.jquery.com, connect.facebook.net, fonts.googleapis.com, fonts.gstatic.com, geolocation.onetrust.com, snap.licdn.com, www.googletagmanager.com

Is this wrong? Send us the URL

✗

Notice before subprocessors change

weight 2 of 3

No commitment to give notice before subprocessors change found.

Checked 8 addresses on 2026-09-02.

Show the 8 addresses we checked
  1. https://pendo.io/legal/subprocessors – reached, no match (HTTP 404)
  2. https://pendo.io/subprocessors – reached, no match (HTTP 404)
  3. https://pendo.io/sub-processors – reached, no match (HTTP 404)
  4. https://pendo.io/legal/dpa – reached, no match (HTTP 404)
  5. https://pendo.io/dpa – reached, no match (HTTP 404)
  6. https://pendo.io/legal/data-processing-agreement – reached, no match (HTTP 404)
  7. https://pendo.io/trust/subprocessors – reached, no match (HTTP 404)
  8. https://pendo.io/legal/sub-processors – reached, no match (HTTP 404)

Is this wrong? Send us the URL

✗

Uptime SLA with a figure

weight 1 of 3

No uptime figure found.

Checked 6 addresses on 2026-09-02.

Show the 6 addresses we checked
  1. https://pendo.io/legal/sla – reached, no match (HTTP 404)
  2. https://pendo.io/sla – reached, no match (HTTP 404)
  3. https://pendo.io/legal/service-level-agreement – reached, no match (HTTP 404)
  4. https://pendo.io/trust/sla – reached, no match (HTTP 404)
  5. https://pendo.io/uptime – reached, no match (HTTP 404)
  6. https://pendo.io/legal/uptime-sla – reached, no match (HTTP 404)

Is this wrong? Send us the URL

✗

security.txt (RFC 9116)

weight 1 of 3

No security.txt found.

Checked 1 address on 2026-09-02.

Show the 1 address we checked
  1. https://pendo.io/.well-known/security.txt – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Published evidence 6
✓

Data processing agreement

weight 3 of 3

Published and readable without a login.

Source: https://www.pendo.io/legal/data-processing-addendum/ · checked 2026-09-02

✓

Data location stated

weight 3 of 3

The hosting location is stated on a public page.

Source: https://www.pendo.io/legal/privacy-policy/ · checked 2026-09-02

✓

Status page with history

weight 2 of 3

A public status page with incident history.

Source: https://status.pendo.io/ · checked 2026-09-02

✓

HTTPS enforced with HSTS

weight 2 of 3

HTTP redirects to HTTPS and the HSTS header is set.

Source: https://pendo.io/ · checked 2026-09-02

✓

Certifications named

weight 1 of 3

SOC 2 or ISO 27001 named on a public page.

Source: https://www.pendo.io/data-privacy-security/ · checked 2026-09-02

✓

Named privacy contact

weight 1 of 3

A data protection officer or a dedicated privacy address is named.

Source: https://www.pendo.io/legal/privacy-policy/ · checked 2026-09-02

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