Transparency alternatives to BoldDesk
Other Helpdesk vendors we measure, sorted by how much we found at them and not at BoldDesk. This is a comparison of disclosure, not of features or fitness.
12 shown of 50 that differ from BoldDesk on at least one criterion we measured for both. Public transparency score, not a product or security rating.
BoldDesk has 3 gaps in what we could measure: Data location stated, Uptime SLA with a figure, No third-party tracking before consent. The column “Found there, not found at BoldDesk” is the one that closes them.
| Vendor | Score | Found there, not found at BoldDesk | Found at BoldDesk, not found there | |
|---|---|---|---|---|
| Intercomintercom.comSee also Transparency alternatives to Intercom | 70/100 | 2 Data location stated, Uptime SLA with a figure | 2 Subprocessor list, Status page with history | Compare |
| Dixadixa.comSee also Transparency alternatives to Dixa | 61/100 | 2 Data location stated, Uptime SLA with a figure | 4 Subprocessor list, Status page with history, Certifications named, +1 | Compare |
| Kustomerkustomer.comSee also Transparency alternatives to Kustomer | 52/100 | 2 Data location stated, Uptime SLA with a figure | 5 Subprocessor list, Public pricing, Certifications named, +2 | Compare |
| Desk365desk365.ioSee also Transparency alternatives to Desk365 | 74/100 | 1 Data location stated | 2 Status page with history, security.txt (RFC 9116) | Compare |
| Frontfront.comSee also Transparency alternatives to Front | 52/100 | 1 Data location stated | 4 Subprocessor list, Status page with history, Notice before subprocessors change, +1 | Compare |
| Hiverhiverhq.comSee also Transparency alternatives to Hiver | 48/100 | 1 Data location stated | 4 Data processing agreement, Subprocessor list, security.txt (RFC 9116), +1 | Compare |
| Crispcrisp.chatSee also Transparency alternatives to Crisp | 43/100 | 1 No third-party tracking before consent | 5 Data processing agreement, Status page with history, Certifications named, +2 | Compare |
| Helpwisehelpwise.ioSee also Transparency alternatives to Helpwise | 43/100 | 1 Data location stated | 5 Data processing agreement, Subprocessor list, Certifications named, +2 | Compare |
| Tidiotidio.comSee also Transparency alternatives to Tidio | 41/100 | 1 Data location stated | 4 Data processing agreement, Subprocessor list, HTTPS enforced with HSTS, +1 | Compare |
| Chatwootchatwoot.comSee also Transparency alternatives to Chatwoot | 39/100 | 1 Data location stated | 5 Data processing agreement, Subprocessor list, Status page with history, +2 | Compare |
| Helplyhelply.comSee also Transparency alternatives to Helply | 39/100 | 1 Data location stated | 5 Data processing agreement, Subprocessor list, Status page with history, +2 | Compare |
| HelpSpacehelpspace.comSee also Transparency alternatives to HelpSpace | 39/100 | 1 Data location stated | 5 Data processing agreement, Subprocessor list, Status page with history, +2 | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.