Alternatives to Hiver
Other Helpdesk vendors we measure, sorted by how much they publish that Hiver does not. This is a comparison of disclosure, not of features or fitness.
12 shown of 25 that differ from Hiver on at least one criterion we measured for both. Public transparency score, not a product or security rating.
Hiver has 6 gaps in what we could measure: Data processing agreement, Subprocessor list, Uptime SLA with a figure, No third-party tracking before consent, security.txt (RFC 9116), Notice before subprocessors change. The column “publishes and Hiver does not” is the one that closes them.
| Vendor | Score | Publishes, and Hiver does not | Hiver publishes, and they do not | |
|---|---|---|---|---|
| Intercomintercom.com | 70/100 | 4 Data processing agreement, Uptime SLA with a figure, security.txt (RFC 9116), +1 | 1 Status page with history | Compare |
| Deskprodeskpro.com | 83/100 | 3 Data processing agreement, Subprocessor list, Notice before subprocessors change | nothing | Compare |
| Dixadixa.com | 61/100 | 3 Data processing agreement, Uptime SLA with a figure, Notice before subprocessors change | 2 Status page with history, Certifications named | Compare |
| Gorgiasgorgias.com | 50/100 | 3 Data processing agreement, security.txt (RFC 9116), Notice before subprocessors change | 3 Data location stated, Public pricing, HTTPS enforced with HSTS | Compare |
| Frontfront.com | 60/100 | 2 Data processing agreement, security.txt (RFC 9116) | 1 Status page with history | Compare |
| Crispcrisp.chat | 57/100 | 2 Subprocessor list, No third-party tracking before consent | 2 Status page with history, Certifications named | Compare |
| Re:amazereamaze.com | 43/100 | 2 Data processing agreement, Notice before subprocessors change | 3 Data location stated, Status page with history, Certifications named | Compare |
| Kustomerkustomer.com | 35/100 | 2 Data processing agreement, Uptime SLA with a figure | 4 Data location stated, Public pricing, Certifications named, +1 | Compare |
| Freshdeskfreshdesk.com | 48/100 | 1 Uptime SLA with a figure | 1 Certifications named | Compare |
| HelpDeskhelpdesk.com | 39/100 | 1 Data processing agreement | 2 Data location stated, Status page with history | Compare |
| Zammadzammad.com | 39/100 | 1 security.txt (RFC 9116) | 2 Status page with history, Certifications named | Compare |
| LiveChatlivechat.com | 35/100 | 1 Data processing agreement | 3 Data location stated, Status page with history, Certifications named | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.