Alternatives to Intercom
Other Helpdesk vendors we measure, sorted by how much they publish that Intercom does not. This is a comparison of disclosure, not of features or fitness.
12 shown of 25 that differ from Intercom on at least one criterion we measured for both. Public transparency score, not a product or security rating.
Intercom has 3 gaps in what we could measure: Subprocessor list, Status page with history, No third-party tracking before consent. The column “publishes and Intercom does not” is the one that closes them.
| Vendor | Score | Publishes, and Intercom does not | Intercom publishes, and they do not | |
|---|---|---|---|---|
| Deskprodeskpro.com | 83/100 | 2 Subprocessor list, Status page with history | 2 Uptime SLA with a figure, security.txt (RFC 9116) | Compare |
| Crispcrisp.chat | 57/100 | 2 Subprocessor list, No third-party tracking before consent | 5 Data processing agreement, Certifications named, Uptime SLA with a figure, +2 | Compare |
| Gorgiasgorgias.com | 50/100 | 1 Status page with history | 4 Data location stated, Public pricing, Uptime SLA with a figure, +1 | Compare |
| Freshdeskfreshdesk.com | 48/100 | 1 Status page with history | 4 Data processing agreement, Certifications named, security.txt (RFC 9116), +1 | Compare |
| Hiverhiverhq.com | 48/100 | 1 Status page with history | 4 Data processing agreement, Uptime SLA with a figure, security.txt (RFC 9116), +1 | Compare |
| Helpwisehelpwise.io | 43/100 | 1 Status page with history | 5 Data processing agreement, Certifications named, Uptime SLA with a figure, +2 | Compare |
| Tidiotidio.com | 42/100 | 1 Status page with history | 3 Data processing agreement, Uptime SLA with a figure, HTTPS enforced with HSTS | Compare |
| Kayakokayako.com | 40/100 | 1 Status page with history | 4 Data processing agreement, Uptime SLA with a figure, HTTPS enforced with HSTS, +1 | Compare |
| Kustomerkustomer.com | 35/100 | 1 Status page with history | 6 Data location stated, Public pricing, Certifications named, +3 | Compare |
| Olarkolark.com | 35/100 | 1 Status page with history | 6 Data processing agreement, Certifications named, Uptime SLA with a figure, +3 | Compare |
| Help Scouthelpscout.com | 30/100 | 1 Status page with history | 6 Data processing agreement, Data location stated, Uptime SLA with a figure, +3 | Compare |
| LiveAgentliveagent.com | 30/100 | 1 Status page with history | 6 Data processing agreement, Data location stated, Certifications named, +3 | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.