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Chroma: what they publish

trychroma.com · Search and vector infrastructure · checked 2026-10-13

74/100BBand B

Rank 1 of 41 in Search and vector infrastructure, where the median is 26.

Public transparency score, not a product or security rating. Latest check: 2026-10-13. How the score works.

Evidence at a glance

Choose a check to see its source, date and scope.

Not found means not found at the addresses we checked. Not measured means we could not complete the check.

Start a vendor reviewDownload evidence (CSV)

Overview

4 days since the newest dated result, 4 since the oldest. 12 of 12 criteria have a measured result in the last 30 days. Failed checks and undated results are excluded.

Evidence freshness is a statement about our measurement and is kept apart from the transparency score, which is frozen at v1. How good our own measurement is.

Transparency labelsaas-ranking.com

Chroma

trychroma.com · Search and vector infrastructure

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
B 74of 100 Rank 1 of 41

Published commitments7 of 9 found

Measured behaviour1 of 3 found

Checked 2026-10-13. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

Downloads include all checks, source URLs, dates and the snapshot ID for your procurement file. We do not issue badges.

The label is the whole measurement in one object: every criterion with its weight, the band, and the date. Public transparency score, not a product or security rating.

Every line in it links the page we found the result on, or lists the addresses we checked. A cross means we found nothing there, not that Chroma has no such document.

Where Chroma sits in Search and vector infrastructure

  1. A0 0%
  2. B2 5%
  3. C2 5%
  4. D1 2%
  5. E17 41%
  6. F19 46%
41 vendors with a score; 4 more without a score because we could measure too little. Bands have fixed thresholds, see how the score works.

The band of Chroma is marked. Vendors without a score are the ones where we could measure too few criteria to rank them – a gap on our side, counted separately.

What Chroma states

The exact figures and names we read off the pages linked below, with the sentence they stand in. This is what they publish, not what we verified about their systems.

Gaps, heaviest first

✗

Status page with incident history

weight 2 of 3

We found this behind a sign-in, so it is not published openly.

Seen at https://www.trychroma.com/login?return_path=%2Fstatus · checked 2026-10-13

Show the 3 addresses we checked
  1. https://status.trychroma.com/ – reached, no match (HTTP 200)
  2. https://trychroma.com/status – found, but behind a sign-in
  3. https://trychroma.com.statuspage.io/ – Could not be fetched: fetch failed.

Is this wrong? Send us the URL

Across the market: Status page with history in Search and vector infrastructure: 10 of 43 companies

✗weight 2 of 3

Third-party requests seen on the first load, before any interaction.

Checked 1 address on 2026-10-13.

Show the 1 address we checked
  1. https://trychroma.com/ – third-party requests before any interaction: ad.doubleclick.net, alb.reddit.com, connect.facebook.net, mpc2-prod-26-is5qnl632q-uc.a.run.app, pixel-config.reddit.com, px.ads.linkedin.com, snap.licdn.com, static.reo.dev, www.facebook.com, www.google.com, www.googletagmanager.com, www.redditstatic.com

Is this wrong? Send us the URL

Across the market: No third-party tracking before consent in Search and vector infrastructure: 1 of 43 companies

✗

Uptime SLA with a figure

weight 1 of 3

We found this behind a sign-in, so it is not published openly.

Seen at https://www.trychroma.com/login?return_path=%2Flegal%2Fsla · checked 2026-10-13

Show the 6 addresses we checked
  1. https://trychroma.com/legal/sla – found, but behind a sign-in
  2. https://trychroma.com/sla – found, but behind a sign-in
  3. https://trychroma.com/legal/service-level-agreement – found, but behind a sign-in
  4. https://trychroma.com/trust/sla – found, but behind a sign-in
  5. https://trychroma.com/uptime – found, but behind a sign-in
  6. https://trychroma.com/legal/uptime-sla – found, but behind a sign-in

Is this wrong? Send us the URL

Across the market: Uptime SLA with a figure in Search and vector infrastructure: 2 of 41 companies

✗

security.txt (RFC 9116)

weight 1 of 3

We found this behind a sign-in, so it is not published openly.

Seen at https://www.trychroma.com/login · checked 2026-10-13

Show the 1 address we checked
  1. https://trychroma.com/.well-known/security.txt – found, but behind a sign-in

Is this wrong? Send us the URL

Across the market: security.txt (RFC 9116) in Search and vector infrastructure: 5 of 42 companies

Evidence

The full source lists sit behind these two groups, so that the answer above stays readable.

Published, with a source 8
✓

Data processing agreement (DPA)

weight 3 of 3

Published and readable without a login.

Source: https://www.trychroma.com/dpa · checked 2026-10-13

Across the market: Data processing agreement in Search and vector infrastructure: 13 of 41 companies

✓

Subprocessors: the published list

weight 3 of 3

The actual list is published, not just a promise to keep one.

Source: https://www.trychroma.com/subprocessors · checked 2026-10-13

Across the market: Subprocessor list in Search and vector infrastructure: 4 of 41 companies

✓

Data location: where they say data is hosted

weight 3 of 3

The hosting location is stated on a public page.

  • Locations named next to the hosting wording United States. This does not establish the company’s headquarters.
    Show the exact wording

    INTERNATIONAL USERS AND VISITORS Our Services are hosted in the United States (“U.S.”) and intended for visitors located within the U.S.

    Read at https://www.trychroma.com/privacy

Source: https://www.trychroma.com/privacy · checked 2026-10-13

Across the market: Data location stated in Search and vector infrastructure: 9 of 41 companies

✓

Public pricing with figures

weight 2 of 3

Actual numbers on a public page.

Source: https://www.trychroma.com/pricing · checked 2026-10-13

Across the market: Public pricing in Search and vector infrastructure: 20 of 42 companies

✓

HTTPS enforced with HSTS

weight 2 of 3

HTTP redirects to HTTPS and the HSTS header is set.

  • HSTS max-age 63072000 seconds (730 days).
    Show the exact wording

    max-age=63072000

    Read at https://trychroma.com/

Source: https://trychroma.com/ · checked 2026-10-13

Across the market: HTTPS enforced with HSTS in Search and vector infrastructure: 27 of 44 companies

✓

Notice before subprocessors change

weight 2 of 3

The vendor commits publicly to giving notice before the list changes.

Source: https://www.trychroma.com/subprocessors · checked 2026-10-13

Across the market: Notice before subprocessors change in Search and vector infrastructure: 10 of 41 companies

✓

Certifications named (SOC 2, ISO 27001)

weight 1 of 3

SOC 2 or ISO 27001 named on a public page.

  • Named on that page ISO/IEC 27001 (not counted: the sentence does not carry it), SOC 2 (not counted: the sentence does not carry it), SOC 2 Type II. The sentence we kept does not carry this finding on its own, so it counts in no list and no figure.
    Show the 3 exact wordings

    rd-party relationships: Vendor due diligence performed before engagement Annual review of SOC 2 and ISO 27001 reports from critical providers Security questionnaires for providers without formal certi...

    Read at https://www.trychroma.com/security

    ge our third-party relationships: Vendor due diligence performed before engagement Annual review of SOC 2 and ISO 27001 reports from critical providers Security questionnaires for providers without fo...

    Read at https://www.trychroma.com/security

    Our security program has been independently assessed through a SOC 2 Type II examination, validating the design of our security controls.

    Read at https://www.trychroma.com/security

Source: https://www.trychroma.com/security · checked 2026-10-13

Across the market: Certifications named in Search and vector infrastructure: 14 of 43 companies

✓

Named privacy contact (DPO or privacy address)

weight 1 of 3

A data protection officer or a dedicated privacy address is named.

Source: https://www.trychroma.com/privacy · checked 2026-10-13

Across the market: Named privacy contact in Search and vector infrastructure: 17 of 41 companies

History

100 0 2026-10-06: 74 of 1002026-10-13: 74 of 100 2026-10-06 2026-10-13
Score over the last 2 runs we measured Chroma in: 74 (2026-10-06), 74 (2026-10-13).

Prepare your vendor review

A source is a starting point. Check the product, plan, legal entity and date before treating it as evidence for your purchase. These questions do not change the transparency score.

Chroma

8 found · 4 not found · 0 not measured across 12 public checks.

12 of 12 criteria have a measured result from the last 30 days. Oldest dated result: 2026-10-13.

Investigate 4 open evidence questions
  1. Status page with history

    Where can we review incident history for the service we will use, and how do we subscribe to incident updates?

    Inspect this check
  2. Uptime SLA with a figure

    Which availability commitment applies to our plan? Please include the measurement window, exclusions and credit claim process.

    Inspect this check
  3. No third-party tracking before consent

    Which third-party requests occur before a visitor makes a choice, and for what purpose? Please distinguish the public website from the product.

    Inspect this check
  4. security.txt (RFC 9116)

    Where should we report a vulnerability, and what acknowledgement and follow-up process should we expect?

    Inspect this check

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