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CallMiner

callminer.com · Contact centre · checked 2026-09-13

30/100EBand E

Rank 12 of 45 in Contact centre, where the median is 17.

We measured 12 of 12 criteria for CallMiner on 2026-09-13. We found 4 with a source and did not find 8 at the addresses we checked. That is a transparency score of 30 out of 100, band E.

Overview

0 days since the newest finding, 0 since the oldest. 12 of 12 criteria measured in the last 30 days.

Evidence freshness is a statement about our measurement and is kept apart from the transparency score, which is frozen at v1. How good our own measurement is.

Transparency labelsaas-ranking.com

CallMiner

callminer.com · Contact centre

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
E 30of 100 Rank 12 of 45

Published commitments3 of 9 found

Measured behaviour1 of 3 found

Checked 2026-09-13. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

The evidence pack carries every criterion with its source, the addresses we checked, the date and the data snapshot id – the four things a procurement file needs and a screenshot loses. We do not issue badges: a badge is the first step towards a paid placement, and there is none here.

The label is the whole measurement in one object: every criterion with its weight, the band, and the date. Public transparency score, not a product or security rating.

Every line in it links the page we found the result on, or lists the addresses we checked. A cross means we found nothing there, not that CallMiner has no such document.

Where CallMiner sits in Contact centre

  1. A0 0%
  2. B0 0%
  3. C3 7%
  4. D6 13%
  5. E7 16%
  6. F29 64%
45 vendors with a score; 2 more without a score because we could measure too little. Bands have fixed thresholds, see how the score works.

The band of CallMiner is marked. Vendors without a score are the ones where we could measure too few criteria to rank them – a gap on our side, counted separately.

What they state

The exact figures and names we read off the pages linked below, with the sentence they stand in. This is what they publish, not what we verified about their systems.

Gaps, heaviest first

✗

Data processing agreement

weight 3 of 3

No data processing agreement found.

Checked 8 addresses on 2026-09-13.

Show the 8 addresses we checked
  1. https://callminer.com/legal/dpa – reached, no match (HTTP 404)
  2. https://callminer.com/dpa – reached, no match (HTTP 404)
  3. https://callminer.com/legal/data-processing-agreement – reached, no match (HTTP 404)
  4. https://callminer.com/data-processing-agreement – reached, no match (HTTP 404)
  5. https://callminer.com/legal/data-processing-addendum – reached, no match (HTTP 404)
  6. https://callminer.com/legal/gdpr – reached, no match (HTTP 404)
  7. https://callminer.com/trust/dpa – reached, no match (HTTP 404)
  8. https://callminer.com/privacy/dpa – reached, no match (HTTP 404)

Is this wrong? Send us the URL

✗

Subprocessor list

weight 3 of 3

No subprocessor list found.

Checked 7 addresses on 2026-09-13.

Show the 7 addresses we checked
  1. https://callminer.com/legal/subprocessors – reached, no match (HTTP 404)
  2. https://callminer.com/subprocessors – reached, no match (HTTP 404)
  3. https://callminer.com/sub-processors – reached, no match (HTTP 404)
  4. https://callminer.com/legal/sub-processors – reached, no match (HTTP 404)
  5. https://callminer.com/trust/subprocessors – reached, no match (HTTP 404)
  6. https://callminer.com/privacy/subprocessors – reached, no match (HTTP 404)
  7. https://callminer.com/legal/subprocessor-list – reached, no match (HTTP 404)

Is this wrong? Send us the URL

✗

Status page with history

weight 2 of 3

No public status page found.

Checked 3 addresses on 2026-09-13.

Show the 3 addresses we checked
  1. https://status.callminer.com/ – The name "status.callminer.com" could not be resolved.
  2. https://callminer.com/status – reached, no match (HTTP 404)
  3. https://callminer.com.statuspage.io/ – Could not be fetched: fetch failed.

Is this wrong? Send us the URL

✗

Public pricing

weight 2 of 3

No public pricing with figures found.

Checked 5 addresses on 2026-09-13.

Show the 5 addresses we checked
  1. https://callminer.com/pricing – reached and rendered, no match
  2. https://callminer.com/pricing/ – reached, no match (HTTP 404)
  3. https://callminer.com/plans – reached, no match (HTTP 404)
  4. https://callminer.com/en/pricing – reached, no match (HTTP 404)
  5. https://callminer.com/pricing-plans – reached, no match (HTTP 404)

Is this wrong? Send us the URL

✗

No third-party tracking before consent

weight 2 of 3

Third-party requests seen on the first load, before any interaction.

Checked 1 address on 2026-09-13.

Show the 1 address we checked
  1. https://callminer.com/ – third-party requests before any interaction: analytics.ahrefs.com, assets.ctfassets.net, cc.swiftype.com, cdn.jsdelivr.net, consent.trustarc.com, images.ctfassets.net, s.swiftypecdn.com, stackpath.bootstrapcdn.com, stats.g.doubleclick.net, www.google.de, www.googletagmanager.com

Is this wrong? Send us the URL

✗

Notice before subprocessors change

weight 2 of 3

No commitment to give notice before subprocessors change found.

Checked 8 addresses on 2026-09-13.

Show the 8 addresses we checked
  1. https://callminer.com/legal/subprocessors – reached, no match (HTTP 404)
  2. https://callminer.com/subprocessors – reached, no match (HTTP 404)
  3. https://callminer.com/sub-processors – reached, no match (HTTP 404)
  4. https://callminer.com/legal/dpa – reached, no match (HTTP 404)
  5. https://callminer.com/dpa – reached, no match (HTTP 404)
  6. https://callminer.com/legal/data-processing-agreement – reached, no match (HTTP 404)
  7. https://callminer.com/trust/subprocessors – reached, no match (HTTP 404)
  8. https://callminer.com/legal/sub-processors – reached, no match (HTTP 404)

Is this wrong? Send us the URL

✗

Uptime SLA with a figure

weight 1 of 3

No uptime figure found.

Checked 6 addresses on 2026-09-13.

Show the 6 addresses we checked
  1. https://callminer.com/legal/sla – reached, no match (HTTP 404)
  2. https://callminer.com/sla – reached, no match (HTTP 404)
  3. https://callminer.com/legal/service-level-agreement – reached, no match (HTTP 404)
  4. https://callminer.com/trust/sla – reached, no match (HTTP 404)
  5. https://callminer.com/uptime – reached, no match (HTTP 404)
  6. https://callminer.com/legal/uptime-sla – reached, no match (HTTP 404)

Is this wrong? Send us the URL

✗

security.txt (RFC 9116)

weight 1 of 3

No security.txt found.

Checked 1 address on 2026-09-13.

Show the 1 address we checked
  1. https://callminer.com/.well-known/security.txt – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Evidence

The full source lists sit behind these two groups, so that the answer above stays readable.

Published, with a source 4
✓

Data location stated

weight 3 of 3

The hosting location is stated on a public page.

  • Locations named next to the hosting wording Australia, Canada, European Economic Area, United States.
    Show the 4 exact wordings

    We maintain servers and systems hosted by other service providers including but not limited to servers and systems located in the United Kingdom, the EEA, Australia, Canada, and in the United States.

    Read at https://callminer.com/privacy-policy

    We maintain servers and systems hosted by other service providers including but not limited to servers and systems located in the United Kingdom, the EEA, Australia, Canada, and in the United States.

    Read at https://callminer.com/privacy-policy

    We maintain servers and systems hosted by other service providers including but not limited to servers and systems located in the United Kingdom, the EEA, Australia, Canada, and in the United States.

    Read at https://callminer.com/privacy-policy

    We maintain servers and systems hosted by other service providers including but not limited to servers and systems located in the United Kingdom, the EEA, Australia, Canada, and in the United States.

    Read at https://callminer.com/privacy-policy

Source: https://callminer.com/privacy-policy · checked 2026-09-13

✓

HTTPS enforced with HSTS

weight 2 of 3

HTTP redirects to HTTPS and the HSTS header is set.

  • HSTS max-age 15768000 seconds (182 days).
    Show the exact wording

    max-age=15768000; includeSubDomains; preload

    Read at https://callminer.com/
  • HSTS options includeSubDomains, preload.
    Show the 2 exact wordings

    max-age=15768000; includeSubDomains; preload

    Read at https://callminer.com/

    max-age=15768000; includeSubDomains; preload

    Read at https://callminer.com/

Source: https://callminer.com/ · checked 2026-09-13

✓

Certifications named

weight 1 of 3

SOC 2 or ISO 27001 named on a public page.

  • Named on that page HIPAA (not counted: the sentence does not carry it), HITRUST CSF, ISO/IEC 27001 (not counted: the sentence does not carry it), PCI DSS (not counted: the sentence does not carry it), SOC 2 (not counted: the sentence does not carry it), SOC 2 Type II. The sentence we kept does not carry this finding on its own, so it counts in no list and no figure.
    Show the 6 exact wordings

    in place to meet the legal requirements of the Health Insurance Portability and Accountability Act (HIPAA).

    Read at https://callminer.com/our-company-security

    To this end, CallMiner undergoes a rigorous testing schedule to verify SOC 2 Type II, FISMA, HITRUST, ISO 271001:2022 certification and PCI DSS controls and compliance through an independent third-par

    Read at https://callminer.com/our-company-security

    ISO 27001 is the world's best-known standard for information security management systems (ISMS).

    Read at https://callminer.com/our-company-security

    igorous testing schedule to verify SOC 2 Type II, FISMA, HITRUST, ISO 271001:2022 certification and PCI DSS controls and compliance through an independent third-party audit conducted by KirkpatrickPri...

    Read at https://callminer.com/our-company-security

    SOC 2 engagements show strong commitment to deliver high quality services to our clients by demonstrating

    Read at https://callminer.com/our-company-security

    To this end, CallMiner undergoes a rigorous testing schedule to verify SOC 2 Type II, FISMA, HITRUST, ISO 271001:2022 certification and PCI DSS controls and compliance through

    Read at https://callminer.com/our-company-security

Source: https://callminer.com/our-company-security · checked 2026-09-13

✓

Named privacy contact

weight 1 of 3

A data protection officer or a dedicated privacy address is named.

Source: https://callminer.com/privacy-policy · checked 2026-09-13

History

Not enough completed runs yet to draw a line. The next runs fill this in.

Compare

A shortlist holds up to six vendors across categories and lives entirely in the address of its page: share the link, bookmark it, put it in a ticket. Nothing is stored, so we do not know it exists.