Alternatives to Freshworks
Other CRM vendors we measure, sorted by how much they publish that Freshworks does not. This is a comparison of disclosure, not of features or fitness.
12 shown of 22 that differ from Freshworks on at least one criterion we measured for both. Public transparency score, not a product or security rating.
Freshworks has 6 gaps in what we could measure: Data processing agreement, Subprocessor list, Status page with history, Public pricing, No third-party tracking before consent, Notice before subprocessors change. The column “publishes and Freshworks does not” is the one that closes them.
| Vendor | Score | Publishes, and Freshworks does not | Freshworks publishes, and they do not | |
|---|---|---|---|---|
| EspoCRMespocrm.com | 65/100 | 4 Data processing agreement, Subprocessor list, Public pricing, +1 | 4 Certifications named, Uptime SLA with a figure, security.txt (RFC 9116), +1 | Compare |
| Teamleaderteamleader.eu | 59/100 | 4 Data processing agreement, Status page with history, Public pricing, +1 | 2 Data location stated, Uptime SLA with a figure | Compare |
| Pipedrivepipedrive.com | 74/100 | 3 Data processing agreement, Subprocessor list, Public pricing | 1 Uptime SLA with a figure | Compare |
| Capsulecapsulecrm.com | 65/100 | 3 Data processing agreement, Status page with history, Public pricing | 2 Uptime SLA with a figure, security.txt (RFC 9116) | Compare |
| Nutshellnutshell.com | 65/100 | 3 Data processing agreement, Status page with history, Public pricing | 2 Uptime SLA with a figure, security.txt (RFC 9116) | Compare |
| Insightlyinsightly.com | 60/100 | 3 Subprocessor list, Status page with history, Public pricing | 2 Uptime SLA with a figure, HTTPS enforced with HSTS | Compare |
| HubSpothubspot.com | 55/100 | 2 Status page with history, Public pricing | 1 Uptime SLA with a figure | Compare |
| Coppercopper.com | 45/100 | 2 Status page with history, Public pricing | 3 Certifications named, Uptime SLA with a figure, security.txt (RFC 9116) | Compare |
| Vtigervtiger.com | 43/100 | 2 Status page with history, Public pricing | 3 Certifications named, Uptime SLA with a figure, security.txt (RFC 9116) | Compare |
| Weclappweclapp.com | 26/100 | 2 Public pricing, No third-party tracking before consent | 5 Data location stated, Certifications named, Uptime SLA with a figure, +2 | Compare |
| Closeclose.com | 25/100 | 2 Status page with history, Public pricing | 4 Data location stated, Uptime SLA with a figure, HTTPS enforced with HSTS, +1 | Compare |
| Coeveracoevera.com | 41/100 | 1 Public pricing | 1 Uptime SLA with a figure | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.