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Helprace: what they publish

helprace.com · Helpdesk · checked 2026-10-12

18/100FBand F

Rank 38 of 51 in Helpdesk, where the median is 32.

Public transparency score, not a product or security rating. Latest check: 2026-10-12. How the score works.

Evidence at a glance

Choose a check to see its source, date and scope.

Not found means not found at the addresses we checked. Not measured means we could not complete the check.

Start a vendor reviewDownload evidence (CSV)

Overview

3 days since the newest dated result, 3 since the oldest. 11 of 12 criteria have a measured result in the last 30 days. Failed checks and undated results are excluded.

Evidence freshness is a statement about our measurement and is kept apart from the transparency score, which is frozen at v1. How good our own measurement is.

Transparency labelsaas-ranking.com

Helprace

helprace.com · Helpdesk

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
F 18of 100 Rank 38 of 51

Published commitments2 of 9 found

Measured behaviour0 of 2 found, 1 not measured

Checked 2026-10-12. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

Downloads include all checks, source URLs, dates and the snapshot ID for your procurement file. We do not issue badges.

The label is the whole measurement in one object: every criterion with its weight, the band, and the date. Public transparency score, not a product or security rating.

Every line in it links the page we found the result on, or lists the addresses we checked. A cross means we found nothing there, not that Helprace has no such document.

Where Helprace sits in Helpdesk

  1. A0 0%
  2. B4 8%
  3. C1 2%
  4. D8 16%
  5. E24 47%
  6. F14 27%
51 vendors with a score. Bands have fixed thresholds, see how the score works.

The band of Helprace is marked. Vendors without a score are the ones where we could measure too few criteria to rank them – a gap on our side, counted separately.

What Helprace states

The exact figures and names we read off the pages linked below, with the sentence they stand in. This is what they publish, not what we verified about their systems.

Gaps, heaviest first

✗

Data processing agreement (DPA)

weight 3 of 3

No data processing agreement found.

Checked 8 addresses on 2026-10-12.

Show the 8 addresses we checked
  1. https://helprace.com/legal/dpa – reached, no match (HTTP 200)
  2. https://helprace.com/dpa – reached, no match (HTTP 404)
  3. https://helprace.com/legal/data-processing-agreement – reached, no match (HTTP 404)
  4. https://helprace.com/data-processing-agreement – reached, no match (HTTP 404)
  5. https://helprace.com/legal/data-processing-addendum – reached, no match (HTTP 404)
  6. https://helprace.com/legal/gdpr – reached, no match (HTTP 404)
  7. https://helprace.com/trust/dpa – reached, no match (HTTP 404)
  8. https://helprace.com/privacy/dpa – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Data processing agreement in Helpdesk: 12 of 51 companies

✗

Subprocessors: the published list

weight 3 of 3

No subprocessor list found.

Checked 7 addresses on 2026-10-12.

Show the 7 addresses we checked
  1. https://helprace.com/legal/subprocessors – reached, no match (HTTP 404)
  2. https://helprace.com/subprocessors – reached, no match (HTTP 404)
  3. https://helprace.com/sub-processors – reached, no match (HTTP 404)
  4. https://helprace.com/legal/sub-processors – reached, no match (HTTP 404)
  5. https://helprace.com/trust/subprocessors – reached, no match (HTTP 404)
  6. https://helprace.com/privacy/subprocessors – reached, no match (HTTP 404)
  7. https://helprace.com/legal/subprocessor-list – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Subprocessor list in Helpdesk: 5 of 50 companies

✗

Data location: where they say data is hosted

weight 3 of 3

We found this behind a sign-in, so it is not published openly.

Seen at https://helprace.com/legal/privacy-policy · checked 2026-10-12

Show the 7 addresses we checked
  1. https://helprace.com/security – reached, no match (HTTP 404)
  2. https://helprace.com/trust – reached, no match (HTTP 404)
  3. https://helprace.com/legal/privacy – reached, no match (HTTP 404)
  4. https://helprace.com/privacy – reached, no match (HTTP 404)
  5. https://helprace.com/privacy-policy – excluded by robots.txt
  6. https://helprace.com/compliance – reached, no match (HTTP 404)
  7. https://helprace.com/legal/privacy-policy – found, but behind a sign-in

Is this wrong? Send us the URL

Across the market: Data location stated in Helpdesk: 22 of 51 companies

✗

Status page with incident history

weight 2 of 3

No public status page found.

Checked 3 addresses on 2026-10-12.

Show the 3 addresses we checked
  1. https://status.helprace.com/ – reached, no match (HTTP 200)
  2. https://helprace.com/status – reached, no match (HTTP 404)
  3. https://helprace.com.statuspage.io/ – Could not be fetched: fetch failed.

Is this wrong? Send us the URL

Across the market: Status page with history in Helpdesk: 15 of 51 companies

✗

HTTPS enforced with HSTS

weight 2 of 3

No enforced HTTPS with HSTS found.

Checked 2 addresses on 2026-10-12.

Show the 2 addresses we checked
  1. http://helprace.com/ – redirects to https://helprace.com/
  2. https://helprace.com/ – no HSTS header

Is this wrong? Send us the URL

Across the market: HTTPS enforced with HSTS in Helpdesk: 34 of 50 companies

✗weight 2 of 3

Third-party requests seen on the first load, before any interaction.

Checked 1 address on 2026-10-12.

Show the 1 address we checked
  1. https://helprace.com/ – third-party requests before any interaction: api.uptimerobot.com, fonts.googleapis.com, fonts.gstatic.com, region1.analytics.google.com, stats.g.doubleclick.net, www.google-analytics.com, www.google.de, www.googletagmanager.com

Is this wrong? Send us the URL

Across the market: No third-party tracking before consent in Helpdesk: 1 of 51 companies

✗

Certifications named (SOC 2, ISO 27001)

weight 1 of 3

No named certification found.

Checked 6 addresses on 2026-10-12.

Show the 6 addresses we checked
  1. https://helprace.com/security – reached, no match (HTTP 404)
  2. https://helprace.com/trust – reached, no match (HTTP 404)
  3. https://helprace.com/trust-center – reached, no match (HTTP 404)
  4. https://helprace.com/compliance – reached, no match (HTTP 404)
  5. https://helprace.com/legal/security – reached, no match (HTTP 404)
  6. https://trust.helprace.com/ – reached, no match (HTTP 200)

Is this wrong? Send us the URL

Across the market: Certifications named in Helpdesk: 24 of 51 companies

✗

Uptime SLA with a figure

weight 1 of 3

No uptime figure found.

Checked 6 addresses on 2026-10-12.

Show the 6 addresses we checked
  1. https://helprace.com/legal/sla – reached, no match (HTTP 404)
  2. https://helprace.com/sla – reached, no match (HTTP 404)
  3. https://helprace.com/legal/service-level-agreement – reached, no match (HTTP 404)
  4. https://helprace.com/trust/sla – reached, no match (HTTP 404)
  5. https://helprace.com/uptime – reached, no match (HTTP 404)
  6. https://helprace.com/legal/uptime-sla – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Uptime SLA with a figure in Helpdesk: 5 of 51 companies

✗

Named privacy contact (DPO or privacy address)

weight 1 of 3

We found this behind a sign-in, so it is not published openly.

Seen at https://helprace.com/legal/privacy-policy · checked 2026-10-12

Show the 7 addresses we checked
  1. https://helprace.com/legal/privacy – reached, no match (HTTP 404)
  2. https://helprace.com/privacy – reached, no match (HTTP 404)
  3. https://helprace.com/privacy-policy – excluded by robots.txt
  4. https://helprace.com/legal/privacy-policy – found, but behind a sign-in
  5. https://helprace.com/legal/privacy-notice – reached, no match (HTTP 404)
  6. https://helprace.com/trust/privacy – reached, no match (HTTP 404)
  7. https://helprace.com/datenschutz – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Named privacy contact in Helpdesk: 29 of 51 companies

Evidence

The full source lists sit behind these two groups, so that the answer above stays readable.

Published, with a source 2
✓

Public pricing with figures

weight 2 of 3

Actual numbers on a public page.

Source: https://helprace.com/pricing · checked 2026-10-12

Across the market: Public pricing in Helpdesk: 40 of 51 companies

✓

Notice before subprocessors change

weight 2 of 3

The vendor commits publicly to giving notice before the list changes.

Source: https://helprace.com/legal/dpa · checked 2026-10-12

Across the market: Notice before subprocessors change in Helpdesk: 9 of 51 companies

Not measured by us 1
–

security.txt (RFC 9116)

weight 1 of 3

Not measured. The vendor’s server blocked or rate-limited our crawler, so this was not measured.

Show the 1 address we checked
  1. https://helprace.com/.well-known/security.txt – blocked or unavailable (HTTP 403)

Is this wrong? Send us the URL

Across the market: security.txt (RFC 9116) in Helpdesk: 6 of 48 companies

History

100 0 2026-10-05: 18 of 1002026-10-12: 18 of 100 2026-10-05 2026-10-12
Score over the last 2 runs we measured Helprace in: 18 (2026-10-05), 18 (2026-10-12).

Prepare your vendor review

A source is a starting point. Check the product, plan, legal entity and date before treating it as evidence for your purchase. These questions do not change the transparency score.

Helprace

2 found · 9 not found · 1 not measured across 12 public checks.

11 of 12 criteria have a measured result from the last 30 days. Oldest dated result: 2026-10-12.

Investigate 10 open evidence questions
  1. Data processing agreement

    Please share the current data processing agreement for the product and plan we are considering, including its annexes and signing process.

    Inspect this check
  2. Subprocessor list

    Which subprocessors apply to our product, what does each process, and in which countries? Please share the current list.

    Inspect this check
  3. Data location stated

    Which locations apply to our primary data, backups and support access? Which region can we select for this plan?

    Inspect this check
  4. Status page with history

    Where can we review incident history for the service we will use, and how do we subscribe to incident updates?

    Inspect this check
  5. Certifications named

    Please share the current certificate or audit report and its scope, covered legal entity, products and validity period.

    Inspect this check
  6. Uptime SLA with a figure

    Which availability commitment applies to our plan? Please include the measurement window, exclusions and credit claim process.

    Inspect this check
  7. HTTPS enforced with HSTS

    How is HTTPS enforced on the product and sign-in domains we will use? Please distinguish those domains from the public website.

    Inspect this check
  8. No third-party tracking before consent

    Which third-party requests occur before a visitor makes a choice, and for what purpose? Please distinguish the public website from the product.

    Inspect this check
  9. security.txt (RFC 9116)

    Where should we report a vulnerability, and what acknowledgement and follow-up process should we expect?

    Inspect this check
  10. Named privacy contact

    Which privacy contact handles requests for our account, and what escalation path should we use?

    Inspect this check

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