SaaS Ranking

Data location stated in Helpdesk

Where the data physically sits decides which law applies to it.

73% here against 55% across every category we measure. Helpdesk sits above the overall share for this criterion.

Back to Data location stated across all categories, or to Helpdesk.

Published

The hosting location is stated on a public page.

VendorWhat we found
Crisp https://crisp.chat/en/privacy/
Front https://front.com/legal/privacy-notice
Gorgias https://www.gorgias.com/legal/privacy
Hiver https://hiverhq.com/security-center
Intercom https://www.intercom.com/legal/privacy
Kayako https://kayako.com/about/privacy/
Tidio https://www.tidio.com/privacy-policy/
Zendesk https://www.zendesk.de/trust-center/

No statement about data location found.

We reached at least one address for each of these vendors and none of them carried it. That is what we found at the addresses we checked, on the date we checked them, and not a statement about what the vendor has.

VendorWhat we found
Freshdesk 7 addresses checked
Help Scout 7 addresses checked
LiveAgent 7 addresses checked

Not measured

We could not look at these, or their robots.txt asks us not to. That says something about our measurement, not about them, and they are left out of the percentage above.

VendorWhat we found
Groove The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.

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